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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,539 Reviews

1,539 Reviews of INFINITI of South Bay - Service Center

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April 27, 2021

Very pleasant experience. Employees were very nice and service was fast. Will be going back soon for more service. I will see you soon. Thanks ! More

by APETTIS66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Apr 29, 2021 -

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 26, 2021

Absolutely amazing!.....Edwin was very easy and pleasant to work with! The whole dealership was very clean which I appreciate with covid. Keep up the great work!! More

by AJRS69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

INFINITI of South Bay responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Edwin does for INFINITI of South Bay and our customers. Hope to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 26, 2021

Excellent service all the way around. The team is fast, efficient, friendly, and through. I couldn’t have asked for better service. As always my vehicle will definitely be back. More

by Monica7890
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Apr 27, 2021 -

INFINITI of South Bay responded

Thank you for the wonderful review, Monica! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 26, 2021

Candace was very professional, efficient and accommodating to my schedule and my coupon for service. She kept me abreast of what's going on with my car and the cost. More

by Lp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Apr 27, 2021 -

INFINITI of South Bay responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Candace does for INFINITI of South Bay and our customers. Hope to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 25, 2021

After driving my car, it still jerks a little. Frustrated because I thought problem was totally solved. I will bring it in for a follow-up soon. More

by DRMSLSWRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
April 25, 2021

Our experience was great. Ed was very polite and great to work with. He took care of us. And did a great job. He was awesome. He pushed us through immediately and offered us a discount which made it super co More

by S.QIAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

INFINITI of South Bay responded

Thanks for the great feedback! We're very happy that Ed was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 22, 2021

Service advisor provided excellent customer service. Explained in detail what was done to my vehicle. I had a very pleasant experience and will definitely continue to have my vehicle serviced here. More

by YCAMPOS90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Apr 22, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from INFINITI of South Bay. If there is anything more that we can do, please come back and see us again. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 22, 2021

The guy who helped me treated me as if I was bothering him. Don’t bother asking questions... forget about it, I will definitely deal with someone else next time More

by MAYAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilson Chihuahua
Apr 27, 2021 -

INFINITI of South Bay responded

We apologize that you felt as though Wilson did not provide the level of attention you deserve. Where you feel we fell short was friendliness and customer service. Please ask for Candice on your next visit to see of she might be a better fit. If you could, please re-review us after your next visit so that we can know if we improved. Thank you. Carlos Robles Service Manager INFINITI of South Bay

April 22, 2021

The service was very good.My only complaint is that The service was very good. My only complaint is that you’re requesting the customer to write this essay before they can submit their ratings More

by KULLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
Apr 22, 2021 -

INFINITI of South Bay responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

April 22, 2021

My dealings so far with this dealership has been top notch. The staff is always courteous and professional. The waiting area is always clean. Service is completes as promised and my vehicle is cleaned b More

by CRYSTALNETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Apr 22, 2021 -

INFINITI of South Bay responded

To say thank you is not enough We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by INFINITI of South Bay again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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