INFINITI of South Bay - Service Center

Great service everytime I take car for service. Edson, and Ever always provide a quick update once my car is ready for pick up, and I am please with the quick turnaround time. and Ever always provide a quick update once my car is ready for pick up, and I am please with the quick turnaround time. More

Took my car for an oil change and when I got it back they had knocked off some ambient LED lights that I had installed under the dashboard and they yanked off the clips in the front where you attach the mats had knocked off some ambient LED lights that I had installed under the dashboard and they yanked off the clips in the front where you attach the mats do they can stay in place. I took it back to get that fixed and I was accused of doing that myself. This is the 3rd Infiniti I have owed. We bought a $40,000 usd car and we have been accused of trying to scam the dealer ship of a $10 usd clip?? Once they stop wasting my time and have me take off work to fix my car only to have me re-schedule because they didn’t have the clips to installed I don’t think I will ever go back ro this dealer ship. The service manager Carlos was the one that insinuated that I was the one that broke the clips. very humiliating. Terrible customer service ethics. I do not want to speak to him again, I requested to speak to another manager after I was insulted of lying. if you want to get more feedback please feel free to contact me. I will never refer a family member or a friend to this dealer ship for service. Your manager Russ is an outstanding manager he will be the only reason if I ever consider buying another Infiniti from you again. Regards, George Guerrero More

Edson Trujillo is an exceptional Service Advisor. Very Edson Trujillo is an exceptional Service Advisor. Very knowledgeable and very professional. Always a pleasant experience. Only allow my Q-60 to be Edson Trujillo is an exceptional Service Advisor. Very knowledgeable and very professional. Always a pleasant experience. Only allow my Q-60 to be serviced by this service department. Great service and always helpful. More

Excellent everything from work habits to being friendly. They make you feel welcome as possible and also they don’t take long they get right to work best service to me They make you feel welcome as possible and also they don’t take long they get right to work best service to me More

"Express Oil Change Service" with an appt took well over an hour to complete, told that's normal. Reps don't greet in service drive an hour to complete, told that's normal. Reps don't greet in service drive More

Very reasonable pricing and detailed service. I did not get my car from this dealer but have been getting all services here. Highly recommended for Infiniti car owners. get my car from this dealer but have been getting all services here. Highly recommended for Infiniti car owners. More

Infiniti South Bay Service Dept. is always ready when I arrive and complete my services quickly, efficiently, and professionally. Special thanks to Wilson who always greets me by name, offers a car wash e arrive and complete my services quickly, efficiently, and professionally. Special thanks to Wilson who always greets me by name, offers a car wash even on a simple oil change, and keeps me informed of what needs my car has now and it will need in the future. The waiting area is comfortable, modern, and offers free water, coffee, and snacks to all customers. Two thumbs up! Also, special thanks to Kas for getting me into a new car (with a lower payment) 3 months before my lease was up and with no money out of pocket! More

Excellent and friendly service. Candace does a great job. She is very knowledgeable and helpful. The dealership is well organized and efficient. The pricing is competitive. She is very knowledgeable and helpful. The dealership is well organized and efficient. The pricing is competitive. More

All went smooth and Ever V was great and took care of my 2007 G35 after recently moved here from Tx and g35 was always taken care of dealer in houston 2007 G35 after recently moved here from Tx and g35 was always taken care of dealer in houston More

Candice was great she Help ME right away taking care OF My jx 35 tire issue. Shes a Great Asset to The Company. Thanks again Candice...👏🏻👏🏻👏🏻 My jx 35 tire issue. Shes a Great Asset to The Company. Thanks again Candice...👏🏻👏🏻👏🏻 More