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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,544 Reviews

1,544 Reviews of INFINITI of South Bay - Service Center

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January 29, 2021

They don't have any customer service skills let alone respect.i only give it a 1star for the cleniness of the waiting area. It would have been nice to been notified when my car was ready let alone my car More

by HMUNSON20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Chihuahua
Feb 04, 2021 -

INFINITI of South Bay responded

We apologize that you did not have a good service experience here at INFINITI of South Bay. We have addressed your concerns with our team and we are hopeful that we might provide a better experience on your next visit.

Feb 04, 2021 -

HMUNSON20 responded

So what good will that do me or confince me to ever go bavk to you guys? No one has evan called to say SORRY! The only calls im gettinh is a recorded call saying i have a airbag recall due

January 29, 2021

I took my Infiniti Q50 for the regular maintenance and for a noise I kept hearing on my front left tire when I made turns..... More

by CLAUMEX79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Jan 29, 2021 -

INFINITI of South Bay responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 28, 2021

Excellent service .... thank you Southbay infiniti. I would definitely come back everyone was so friendly and professional. The work done to my car was excellent More

by M.RIVAS45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

INFINITI of South Bay responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 28, 2021

They have always been great, good service and nice facility. They have been punctual and always helpful. Service personnel are the best and I am confident with their suggestions. More

by SRYAN90266
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos
Jan 29, 2021 -

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 28, 2021

South Bay has been great. Fixed the issues. I will never go to van nuys again! Not sure why it’s making me add more words in order to submit though. 🤔 More

by SINGNSHOUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

INFINITI of South Bay responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 26, 2021

I have been with Infiniti for over 5 years working with Edson Trujillo continuously. Everyone here is very hardworking, kind, and friendly. Good customer service More

by SUSIELEE423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

INFINITI of South Bay responded

Susie, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Edson does for INFINITI of South Bay and our customers. Hope to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 26, 2021

I am providing a service as a courtesy to the dealer. You are in no position to demand a minimum of 25 words. I expect a courtesy reply to this note. If you cannot provide one, I will reassess my busi More

by JIm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos
January 25, 2021

Edson is a really good rep. He understands my service needs and helps fix it. I trust him to get the job done in a quick and responsible manner. More

by ARPATEL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
Jan 26, 2021 -

INFINITI of South Bay responded

Thank you for the awesome feedback! You're right, Edson is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 25, 2021

Great service always a pleasure working with Ever. Always taking care of my Infiniti Q70. Always making sure I leave the dealership satisfied with the service completed. More

by ROTARY7.VM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Jan 26, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from INFINITI of South Bay. If there is anything more that we can do, please come back and see us again. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 24, 2021

I always feel taken care of when I bring my car here. I’ve felt that way consistently from the first time I visited. Edson answers questions and even tries to intuit what my needs might be or if there a More

by RHEDGEPATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

INFINITI of South Bay responded

Thank you for your great review! We're glad to have Edson on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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