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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,516 Reviews

1,516 Reviews of INFINITI of South Bay - Service Center

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January 12, 2021

They have good customer service and very nice .second time I have came here an it went pretty good. The lady at the front really tries to help the best way she can More

by FRESHKYD187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jan 14, 2021 -

INFINITI of South Bay responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 11, 2021

Oil change was fine. However I now have a dashboard warning for low air tire pressure. I checked tires but pressure seems good. Please contact me on reconcile More

by RICHLBROWN
Recommend Dealer
No
Employees Worked With
Wilson Chihuahua
Feb 04, 2021 -

INFINITI of South Bay responded

Mr. Brown, We apologize that you are receiving an alert that your tire pressure is low. This commonly happens with changes in the weather temperature. We have asked Wilson to reach out to see if you are still having an issue. If not, we'd please appreciate your fairness in understanding that these issues are environmental and do not reflect an issue with your level of service. Thank you, Carlos Robles Service Manager INFINITI of South Bay

January 11, 2021

The Service Dept is THE BEST!! Everyone is friendly and helpful! I appreciate the efficiency of any service I have done and my car is always nice and clean when I pick it up! More

by Kimber R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
Jan 13, 2021 -

INFINITI of South Bay responded

Kimber, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from INFINITI of South Bay. If there is anything more that we can do, please come back and see us again. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 10, 2021

I took my car in for an oil change and the service was outstanding. They even completed the work under the time they told me. Thanks infiniti More

by JNRIVAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot persons name, but he was excellent
Jan 12, 2021 -

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 08, 2021

Very helpful very professional and very fast on the service department the waiting wasn’t that long Everybody was friendly and polite and they give me courtesy car wash More

by SAMIA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

INFINITI of South Bay responded

We are glad to hear you enjoyed your recent visit to our service department. At INFINITI of South Bay we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Please let us know if there is anything else that we can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 07, 2021

I have a 2007 G35. Who takes an old car like mine to a dealer still?????That should speak for itself.😊 Really 25 word min? More

by Wiggins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
Jan 07, 2021 -

INFINITI of South Bay responded

We appreciate your kind words about our service team. Thank you for choosing INFINITI of South Bay for your vehicle needs. We look forward to working with you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 07, 2021

Last time i was here was given excellent service by Edson Trujillo. Had a minor issue with my Q50 and Edson took care of it More

by DFERNANDEZG477
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

INFINITI of South Bay responded

Thanks for your outstanding review! I'm very happy to hear that Edson was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 07, 2021

This dealership uses the high level of professionalism that cannot be matched with any other dealership that I have worked with in the past. I highly recommend this dealership to anyone that wants to purc More

by AFFARHANGI90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Andy Kim
Jan 08, 2021 -

INFINITI of South Bay responded

We love hearing about customers that have a terrific experience at INFINITI of South Bay. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Haik Panosian INFINITI of South Bay Sales Manager

January 06, 2021

The service adviser I had was great. 5 stars out of 5. Service was done great. 😀😀😀😀😀😀😀 I had a 8 am appt. I was first and I left at 9 More

by arncheifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jan 07, 2021 -

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

January 06, 2021

Awesome experience. The team was quick to fix my car and kept me informed. Will come back again the next time I have issues with my car. More

by CARRILLO83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

INFINITI of South Bay responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at INFINITI of South Bay was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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