INFINITI of Tacoma at Fife

They always take care of me and my Finny! Great waiting room or loaner option Great waiting room or loaner option More

I have been taking my vehicle to this dealership since I've been stationed in WA and I have never had a bad experience! Being an infiniti dealership they definitely go above and beyond to take of your veh I've been stationed in WA and I have never had a bad experience! Being an infiniti dealership they definitely go above and beyond to take of your vehicle needs! Very nice place, very clean, staff is very polite and attentive, especially Sean and Brandon in the service department always professional and keep you updated regularly! More

Brandon always take care of our SUV and keep it in excellent top condition for the road. excellent top condition for the road. More

Service managers are great, waiting area is really nice. Service is always fast and done correctly. Service is always fast and done correctly. More

Great customer service. Very informative on what’s going on with your vehicle. Quick repairs Very informative on what’s going on with your vehicle. Quick repairs More

GOOD CLEAN SERVICE AND FAST, KEEP UP THE GOOD WORK. GO BRANDON. AND KEEP THE GOOD SNACKS COMING. GO BRANDON. AND KEEP THE GOOD SNACKS COMING. More

Completely satisfied with this dealership’s service quality and customer service! Very professional and accommodating to customers! quality and customer service! Very professional and accommodating to customers! More

Car buying is stressful, working with Al made it easier. I greatly appreciate the help and kindness Al gave to me and my children. I greatly appreciate the help and kindness Al gave to me and my children. More

We’ve been with them since 2012 and have purchased 4 new vehicles from them. They have an outstanding service department that goes beyond the call of duty to take care of us, especially the General Manager, vehicles from them. They have an outstanding service department that goes beyond the call of duty to take care of us, especially the General Manager, Steve. More

I love Infiniti of Fife! I have come to this location for the last 7 years. I purchased my current vehicle from here and plan to purchase my next one as well. The service de I have come to this location for the last 7 years. I purchased my current vehicle from here and plan to purchase my next one as well. The service department is what keeps me coming back. Brandon is amazing and exemplifies customer service!! He is courteous, professional, and keeps me updated during the service process. Today, Brandon was on vacation and I had a different service representative. This normally wouldn’t have been a big deal because the employees are all so great. However, this representative lacked the professionalism that I have become accustomed to at Infiniti of Fife. My oil change took less than an hour, which was great! I was one of 2 customers in the lobby that morning!! Monica had me pay for my service and let me know that my car was being washed, so I would be on my way shortly. I assumed this would be less than 10 minutes. As a reminder, I do not come to this dealership for the cost of service; I could get my oil changed anywhere else for much less. I come here for the quality of work and customer service. I waited patiently for my car to be finished. 20-25 minutes later, Monica walks back into her office with what I determined was sacks of lunch for her and her coworkers. I am all about taking breaks and definitely would not want to miss lunch myself, however, she should have another representative cover her absence. Her lack of professionalism and sense of urgency is unfortunate. I am disappointed with my most recent experience with Infiniti at Fife. More