INFINITI of Van Nuys

Saved transmission from the dead I have a 2011 Infiniti whose transmission fluid was contaminated. The first mechanic told me the transmission had to be replaced, but Ronald and his t I have a 2011 Infiniti whose transmission fluid was contaminated. The first mechanic told me the transmission had to be replaced, but Ronald and his team were able to save it. Which is why I had it towed from WLA to Van Nuys..no joke. Ronald was responsive, patient and thorough in helping me through this near-death car crisis. In general, I'm not a fan of taking cars to the dealer, but in this case it was the best choice I could have made. More

Friendly service Everyone at the dealership were extremely friendly and accommodating. I felt well taken care and would go back to this dealership. I was very pleased Everyone at the dealership were extremely friendly and accommodating. I felt well taken care and would go back to this dealership. I was very pleased with my experience. More

Great! Did regular oil change. Took hour and a half for service, which is a little bit longer than I expected but it’s all good! Did regular oil change. Took hour and a half for service, which is a little bit longer than I expected but it’s all good! More

New owner, same good service department. Very expensive insurance claim repair. Diagnosed, advised, liased with the insurance company. Took time to get the part, after that all went smoothly. Very expensive insurance claim repair. Diagnosed, advised, liased with the insurance company. Took time to get the part, after that all went smoothly. Appreciate the help of former service advisor Adam Tran, and final supervision of the job by Resty Tiango. More

Could be better I had an 8:15am appointment to review a whistle from my car. The service department has 'fixed' this whistle two times in the past. I brought the car I had an 8:15am appointment to review a whistle from my car. The service department has 'fixed' this whistle two times in the past. I brought the car in because the whistle was happening again... Both times it was fixed I got my car back the same day. On this day I didn't get a call until after 4 o'clock that my car was not going to be ready the same day. Totally fine if they needed parts, but I wish I would have known a lot earlier that my car would not be ready same day so I could better plan how to get home. More

Very Good Dealer resolved the main issue, with regards to the passenger seat vibrating they said that they check for any loose bolts or the frame and nothing wa Dealer resolved the main issue, with regards to the passenger seat vibrating they said that they check for any loose bolts or the frame and nothing was wrong, it is just how the Q50 turbo's were built. More

Purchase new vehicle INFINITI of Van Nuys is awesome I loved the service and love my car ! I will refer all my friends. Best dealership in the valley INFINITI of Van Nuys is awesome I loved the service and love my car ! I will refer all my friends. Best dealership in the valley More

Unfortunately, I couldn't say my experience was that good compared to what I got at Infiniti Beverly Hills and Infiniti Santa Monica before. Luis got the job done, but I had to ping him for updates when t compared to what I got at Infiniti Beverly Hills and Infiniti Santa Monica before. Luis got the job done, but I had to ping him for updates when the deadline for when my car was supposed to be ready passed by for almost 30 minutes. I had to reschedule a meeting because in the end it was one hour late and I was not made aware of it. Also, there were some charges for the service that I wished would be there before I agreed to them. For example, I was not aware that asking the dealership to change my FOB key batteries would cost almost $30 total! I was never charged for that at Infiniti Beverly Hills and Santa Monica before More

Great service by all the team! Luis who is the service manager went above and beyond to make us a happy customer. Our car had a recall and they took care of everything before sched Luis who is the service manager went above and beyond to make us a happy customer. Our car had a recall and they took care of everything before schedule. More

Wonderful salesman, support staff needs improvement Carlos was a wonderful, very bright, and caring salesman with excellent listening skills. He was patient, thorough and answered every specific questi Carlos was a wonderful, very bright, and caring salesman with excellent listening skills. He was patient, thorough and answered every specific question or found out the answers. He even helped me pair my phone on my new car. The only reason that the agency does not get 5 stars is the following: 1) The person assisting with pricing my trade in and the alternative pricing that I had from another Infiniti dealer had a struggled with math and brought me a couple of offers worse than the offer which I provided. 2) Once I was ready to buy and had all of my options is place. I told the loan processor that I was under a time constraint. The loan processor took nearly an hour to process my simple paperwork. He promised to have paperwork completed by 3:45 and 20 minutes later we were still there. Had he tried not to print out and force feed me a maintenance contract twice which I had told him that I did not want, he more likely would have been able to make my deadline. He was polite, professional, and I do not blame him for trying to make a sale, but was upset by his not listening. 2) I supposedly have 2 years of Sirius traffic and 3 months of Sirius radio? 3) I have something called "In Touch Services" which has never been explained to me either by pamphlet, CD, or website. 4) I was told that I would have one year of free oil changes, but there was no documentation, pamphlet or explanation how to access those oil changes. The entire agency including all of the people with whom I came into contact (including the loan processor) were very polite and professional. More