INFINITI of Van Nuys - Service Center

Steve Chen is excellent!! Yes, my experience was very very exceptional. Steve was very thorough in all repairs and necessities for servicing my vehicle. He was very attentive a Yes, my experience was very very exceptional. Steve was very thorough in all repairs and necessities for servicing my vehicle. He was very attentive and accommodating and never let me feel forgotten or neglected. I notice other clients that he was handling were surprised at his quick and thorough service. More

Friendly Great custimer service. Good effort creating a relationship with customers. Take the time to explain the diagnosis of the vehicle. Warm welcoming envi Great custimer service. Good effort creating a relationship with customers. Take the time to explain the diagnosis of the vehicle. Warm welcoming environment. Took the time to make sure my needs were met while I wait for repairs to be completed. More

Excellent service I would recommend Infinity to every person I know. Their customer service and relationship with their clients is exemplary!! Dropped me and picked me I would recommend Infinity to every person I know. Their customer service and relationship with their clients is exemplary!! Dropped me and picked me up from work!!! More

Recent service. My regular contact was out on the day I wanted to bring my vehicle in for an Oil Change and General Maintenance. The person he referred me to was grea My regular contact was out on the day I wanted to bring my vehicle in for an Oil Change and General Maintenance. The person he referred me to was great. Very personable and knew what he was talking about since he had once been a mechanic at the dealership. Turnaround was very quick even though I was not in a rush and left the car there for service. Charge was very reasonable and it was a quick in and out. More

Great Service Team I've been lucky, the first manager I met in the Service Department was Resty Tiangco. Resty is one of those professionals you are always hoping for wh I've been lucky, the first manager I met in the Service Department was Resty Tiangco. Resty is one of those professionals you are always hoping for when you're in need of excellent service. Efficient, Fast, Informed, Motivated and obviously respected by his co-workers. I never ever once have felt impatient when servicing my Infiniti at Van Nuys because Resty and his team simply get the job done faster than any other facility I've ever known. And I never have to ask for a wash. The car is spotless on delivery. Thanks again, Resty. More

Best place for a Good Car Service I owned my car back in 2013. Ever since, I have been getting my car serviced with the common people whom I knew from Infiniti service department. G I owned my car back in 2013. Ever since, I have been getting my car serviced with the common people whom I knew from Infiniti service department. Great guys and a friendly atmosphere.. So far, I have had the best experience with my car service here at Infiniti of Van Nuys and would personally recommend it. I always make appointment with Devin Da Graca who is just amazing. He is one of the best guys from Service department whom you can rely on for a better car service. Estimating the amount of time and work needed on my car, he also signed me in for a loaner car. Besides, I was also receiving periodic updates from him on the status of my car service. Very responsive and efficient at the same time. I have to state that he had always been professional in handling my situation and he truly cared. Took every note on additional details & request at the time of service and delivered it to perfection. Once again, I would personally like to thank Devin and team who worked on my car. Best Regards, GBN More

Excellent Service As Usual! I have been a customer of this dealership through the course of 4 leases. This latest service experience - with Rick Robinson - was as smooth and effi I have been a customer of this dealership through the course of 4 leases. This latest service experience - with Rick Robinson - was as smooth and efficient as I've come to expect. Rick was helpful and courteous, my loaner was available as promised, and the turnaround was quick. What more can you ask for? More

Great friendly service, they only want to help Service consultant did everything to make the experience go as quickly and smoothly as possible. He was very helpful in picking services that I neede Service consultant did everything to make the experience go as quickly and smoothly as possible. He was very helpful in picking services that I needed and explaining thoroughly each job and why they are necessary. More

Service Absolute best!!! Make sure you schedule with him. In and out really quick. Goes over and beyond. Will meet your needs and then some. No hassle! Absolute best!!! Make sure you schedule with him. In and out really quick. Goes over and beyond. Will meet your needs and then some. No hassle! More

See below Since I bought my first Infiniti at what was Miller Infiniti in 2012 I have used the service department almost eversince. I have always relied upon R Since I bought my first Infiniti at what was Miller Infiniti in 2012 I have used the service department almost eversince. I have always relied upon Rick Robinson as my service writer and sorely missed him when he took a hiatus from the dealership. So I was very pleased when I discovered him back at his job right after I bought my M 37. I have pretty much known all of the service writers who worked at the dealership over the years and I have found that except for one individual, all have been very attentive to my needs. Rick is my go to guy and he has never steered me wrong. More