INFINITI of Willow Grove

I usually do not write reviews but I had such a great experience this time that I felt the need to get the word out! I have purchased/leased 8 cars over the years and I can honestly say this was by far t experience this time that I felt the need to get the word out! I have purchased/leased 8 cars over the years and I can honestly say this was by far the best experience I had purchasing a car. It was a seamless process with full transparency on bottom line cost. Finance team worked with me to get great coverage with a low interest rate. My sales guy Nick Arnott took the time to give me virtual video tours on his inventory and as a result was able to make 1 trip to the dealership to test drive and leave the same day with my new wheels!! If you are actively looking for a new or used car definitely reach out to Nick Arnott from Faulkner Infinity of Willow Grove. He’s the man!! More

I had a great experience purchasing my certified Xfiniti QX60 from Faulkner Willow Grove. I worked with Nick Arnott who was amazing! Purchasing the car was a family affair and included two visits with mys QX60 from Faulkner Willow Grove. I worked with Nick Arnott who was amazing! Purchasing the car was a family affair and included two visits with myself, my husband, and our two toddlers. Not an ideal situation, but Nick was incredibly patient and I didn’t feel pressured to buy at all. Blaze from the finance team worked with me to make sure I was comfortable with my monthly payment and extended warranty. The entire staff was friendly and accommodating, and made sure we were comfortable. I would 100% recommend Faulkner Infiniti and definitely try to work with Nick if you can! More

Nick Arnotte was extremely helpful and professional. I am very satisfied with the whole experience. I highly recommend buying a car from this dealership. I’ve dealt with many salespeople over the years I am very satisfied with the whole experience. I highly recommend buying a car from this dealership. I’ve dealt with many salespeople over the years and Nick was the best!! He was very knowledgeable and helpful. More

I recently bought a Certified Pre-owned QX50 from Faulkner of Infiniti Willow Grove and had a great experience. Nick handled my sale and was very informative and not pushy. He was patient with me whi Faulkner of Infiniti Willow Grove and had a great experience. Nick handled my sale and was very informative and not pushy. He was patient with me while I compared vehicles at other dealership and never hounded me. I would recommend them to others. More

BUYER BEWARE! At time that I purchased my new QX50, I paid the extra $3,500 for the run flat tire and wheel warranty. Unfortunately, the Faulkner Willow Grove de At time that I purchased my new QX50, I paid the extra $3,500 for the run flat tire and wheel warranty. Unfortunately, the Faulkner Willow Grove dealership service department was closed on the Saturday afternoon, when I got my first flat. Rather than wait 2 days for the dealer to fix a run flat tire, I went elsewhere (Tires Plus) and paid for the repair out of pocket. Even after reviewing the Manual and YouTube videos, neither Tires Plus nor I was able to figure out how to reset the dashboard tire alert. When I stopped into Faulkner Willow Grove to get assistance resetting the alert, I was told that there would be an additional charge since the tire was fixed elsewhere. It didn’t matter that I had a warranty and they were not available to fix the tire. There were at least 5 service people involved in the discussion. It would have been faster and less costly to simply reset the alert. I will never use this dealership again and warn others considering an Infiniti purchase. More

We had never bought from a dealer before, and had heard mostly horror stories, so with a little bit of dread, we stepped into Faulkner INFINITY, but thanks to Nicholas, we quickly relaxed. No sales pitch, mostly horror stories, so with a little bit of dread, we stepped into Faulkner INFINITY, but thanks to Nicholas, we quickly relaxed. No sales pitch, no pressure, he was very pleasant and helpful, and let the car sell itself. I wouldn't hesitate to recommend him in the future. More

The Faulkner dealership was thorough, professional, fair, and fun. We enjoyed every interaction and we feel we got an excellent deal for our trade-in and pre-certified vehicle. Nicholas Arnott made the entir and fun. We enjoyed every interaction and we feel we got an excellent deal for our trade-in and pre-certified vehicle. Nicholas Arnott made the entire process smooth and entertaining! More

The dealership at Faulkner infiniti is very professional and extremely knowledgeable and I would definitely recommend them to anyone wanting to buy a car. and extremely knowledgeable and I would definitely recommend them to anyone wanting to buy a car. More