INFINITI of Willow Grove

Nick Arnott and his team were a pleasure to work with. It was the easiest vehicle leasing experience of my life. They acted quickly, answered all questions and were in constant communication. I would high It was the easiest vehicle leasing experience of my life. They acted quickly, answered all questions and were in constant communication. I would highly recommend them to anyone interested in an Infiniti. More

My experience with Infiniti of WG (Faulkner) was disappointing. Long wait time from drop-off to pick-up. (3 days). communication was fair, at best. No loaner vehicle for me as my perfect vehicle is disappointing. Long wait time from drop-off to pick-up. (3 days). communication was fair, at best. No loaner vehicle for me as my perfect vehicle is considered too old. I've spent over $3000, for services performed by Infiniti of WG over my past 3 visits. Am I not as valuable as someone with a 5 yr. old vehicle? Unfortunately, I have not been treated well by Infiniti of WG (Faulkner) and will use another service provider in the future. Oh, yes, my vehicle was in for a 7:30 AM appointment. It didn't reach the shop till after 4PM +/-. Yet, no loaner! 3 days, seriously??? Thus, the 3 day wait. Never again! I was advised the differential fluids needed to be changed as my vehicle had 70,000 mi. Fluid changes recommended at 60,000 mi. I reviewed previous invoices from Faulkner and found that the fluids were changed in 2022 by Infiniti of WG (Faulkner). Shame on me for trusting them. Another $300+ spent in error. Funny thing, wouldn't you assume I was in the market or could be in the market for a new or newer vehicle? What better way to acquaint me with a new Infiniti than by loaning me a service loaner/vehicle during the 3-day event! By the way, I spent $1500+ at this service visit. Well, good luck if you are taking a chance with Faulkner Infiniti service. As a foot note, the vehicle is outstanding and runs better than the newer Infiniti Q series. Sorry Faulkner Infiniti of Willow Grove. Whoops, there goes another customer! 😒 More

I purchased a used G37 with very low mileage. Even in this rough car market they were willing to negotiate. Thee salesman Nick Arnott was attentive to my needs. Joe Messina the finance manager Even in this rough car market they were willing to negotiate. Thee salesman Nick Arnott was attentive to my needs. Joe Messina the finance manager made this the quickest transaction to buy a car I have ever had. More

Every one at the dealership was very easy to work with. Chris from sales was my salesman Chris from sales was my salesman More

I usually do not write reviews but I had such a great experience this time that I felt the need to get the word out! I have purchased/leased 8 cars over the years and I can honestly say this was by far t experience this time that I felt the need to get the word out! I have purchased/leased 8 cars over the years and I can honestly say this was by far the best experience I had purchasing a car. It was a seamless process with full transparency on bottom line cost. Finance team worked with me to get great coverage with a low interest rate. My sales guy Nick Arnott took the time to give me virtual video tours on his inventory and as a result was able to make 1 trip to the dealership to test drive and leave the same day with my new wheels!! If you are actively looking for a new or used car definitely reach out to Nick Arnott from Faulkner Infinity of Willow Grove. He’s the man!! More

I had a great experience purchasing my certified Xfiniti QX60 from Faulkner Willow Grove. I worked with Nick Arnott who was amazing! Purchasing the car was a family affair and included two visits with mys QX60 from Faulkner Willow Grove. I worked with Nick Arnott who was amazing! Purchasing the car was a family affair and included two visits with myself, my husband, and our two toddlers. Not an ideal situation, but Nick was incredibly patient and I didn’t feel pressured to buy at all. Blaze from the finance team worked with me to make sure I was comfortable with my monthly payment and extended warranty. The entire staff was friendly and accommodating, and made sure we were comfortable. I would 100% recommend Faulkner Infiniti and definitely try to work with Nick if you can! More

Nick Arnotte was extremely helpful and professional. I am very satisfied with the whole experience. I highly recommend buying a car from this dealership. I’ve dealt with many salespeople over the years I am very satisfied with the whole experience. I highly recommend buying a car from this dealership. I’ve dealt with many salespeople over the years and Nick was the best!! He was very knowledgeable and helpful. More

BUYER BEWARE! At time that I purchased my new QX50, I paid the extra $3,500 for the run flat tire and wheel warranty. Unfortunately, the Faulkner Willow Grove de At time that I purchased my new QX50, I paid the extra $3,500 for the run flat tire and wheel warranty. Unfortunately, the Faulkner Willow Grove dealership service department was closed on the Saturday afternoon, when I got my first flat. Rather than wait 2 days for the dealer to fix a run flat tire, I went elsewhere (Tires Plus) and paid for the repair out of pocket. Even after reviewing the Manual and YouTube videos, neither Tires Plus nor I was able to figure out how to reset the dashboard tire alert. When I stopped into Faulkner Willow Grove to get assistance resetting the alert, I was told that there would be an additional charge since the tire was fixed elsewhere. It didn’t matter that I had a warranty and they were not available to fix the tire. There were at least 5 service people involved in the discussion. It would have been faster and less costly to simply reset the alert. I will never use this dealership again and warn others considering an Infiniti purchase. More

I recently bought a Certified Pre-owned QX50 from Faulkner of Infiniti Willow Grove and had a great experience. Nick handled my sale and was very informative and not pushy. He was patient with me whi Faulkner of Infiniti Willow Grove and had a great experience. Nick handled my sale and was very informative and not pushy. He was patient with me while I compared vehicles at other dealership and never hounded me. I would recommend them to others. More

We had never bought from a dealer before, and had heard mostly horror stories, so with a little bit of dread, we stepped into Faulkner INFINITY, but thanks to Nicholas, we quickly relaxed. No sales pitch, mostly horror stories, so with a little bit of dread, we stepped into Faulkner INFINITY, but thanks to Nicholas, we quickly relaxed. No sales pitch, no pressure, he was very pleasant and helpful, and let the car sell itself. I wouldn't hesitate to recommend him in the future. More