I just graduated college in December with a six-figure income and was ready to purchase my first car.
I went into this dealership because I loved the new Q50. The salesman was awful and couldn't tell me a thing about the car. I will give him the benefit of the doubt that it was the end of the day and he must've been exhausted and not as enthusiastic or engaged as he could've been.
When the time came, the GM Kevin worked with me on numbers. We went back and forth and finally came to an agreement and we shook hands, I was ready to drive home with the vehicle. After pulling it up and cleaning it, they come back over to tell me that without a co-signer they will not approve because I don't have long enough credit history. Keep in mind, I graduated college 4 weeks prior and am 22 years old so of course I don't have long-term credit history and No I do not want my elderly parents to co-sign. After hearing this news and being let down, I assured him this is one of the cars that I really wanted, a top choice because of the style, value, quality etc. Kevin turned me down and told me to come back in a a few weeks and he will "see what he can do to get me in the car".
In the meantime, I am starting a new career and need a vehicle for travel purposes so time was pressing. I called Kevin just about 2 times a week for over a month, determined to get that car. I sent in my college graduate material, I sent in Proof-of-Income, and I even offered to throw an additional $1,000 on a down payment FOR A LEASE... But Kevin wouldn't budge. My father has been in the car business for 40 years and I am well informed that if the dealer wants to put you in a vehicle, your argument and case is only as strong as the word and fight that they put out for you with their financing staff. I had Nissan, Acura, Lexus,(and many more) all calling me for my business but I held off as long as possible to hope that Kevin would just say "okay come pick it up". Then as it came down to the wire over a month after my first visit, when I was still calling Kevin to see when I can come pick up the car, assuring him that he's not getting a 3 year customer, but a lifelong relationship where I will bring family and friends back- he still wouldn't take out the time and told me to hold off, put more money down, or find a co-signer... MONEY MONEY MONEY. IF THIS GUY WASN'T YOUR GM, You would have had better numbers for February/March 2017 because he would actually have cared. I told him, other dealers are calling me and I can get an equivalent/better car and that he should push for me. What did he do? He ignored me and sent his worker ants to call me offering me buy deals...
Well, I want to thank Kevin and the rest of the Faulkner staff for not taking my business because I hung up the phone that day and made 1 phone call. I now have a gorgeous brand new 2017, $45,000 upgraded Midnight Maxima with better specs, technology, and overall features for a better price then what you originally were selling the q50 to me for. And guess, what, no co-signer, needed and they delivered the car to me the next day. I told them what I wanted and they made it happen because they stuck it to their financing department and valued my customer loyalty and they wanted my business.
This is how you should do business, take notes Faulkner, you lost out on a deal all thanks to not valuing someone who truly wanted to give you their money. I can't believe I went through so much BS to try and give you my commitment and it still wasn't good enough. My dollar is just as valuable as the next. Start taking your customers seriously.