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INFINITI of Willow Grove

Willow Grove, PA

Overview
Employees
Reviews
Vehicles
4.7
523 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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1510 Easton Rd

Willow Grove, PA

19090

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Showing 523 reviews

April 29, 2026

No courtesy vehicle, dropped my car off for diagnostics was told would be ready same day never received a call. I specifically stressed my vehicle is especially important i have special needs kids that I h More

by bl
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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April 29, 2026

Steve, my service agent was clear with all items that needed to be done. There was no pressure for me to do things that I didn’t think was necessary or that I wanted to wait on. Vehicle was done on time More

by LM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, service department
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April 27, 2026

The process for buying out my lease was seamless. Joe Messina and the entire team that helped us were EXTREMELY helpful. More

by rob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Bauerle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gentner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Messina
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April 23, 2026

Brian was great and kept me informed while my car was being serviced. Outstanding customer support. More

by chrischannel2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Print
March 27, 2026

Chris was very knowledgeable and made my car buying experience an easy one. Everyone was very nice and helpful. More

by Dee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Print
March 26, 2026

Everyone here was extremely helpful and nice. I highly recommend getting car service at this dealership. More

by starbella2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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March 24, 2026

Staff is very friendly. Everything is explained very well. They also video the inspection of the car, showing what was inspected, the results, and if anything needs attent More

by MJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Print
February 12, 2026

I am always pleased with my service experience. They always make every thing clear. I always know what is wrong, and give me the option of getting it fixed now or later. Highly recommended Faulkner More

by Roe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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February 10, 2026

Fast and great services very convenient to scheduling for everything, best ever recommended to everyone! More

by Angie P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve.
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February 06, 2026

Very disappointed. I took my QX60 in for a vibration at low speed in the front of the vehicle. I also needed one large push pin replaced in the driver's front wheel More

by NOBODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Feb 06, 2026 -

NOBODY responded

Very disappointed. I took my QX60 in for a vibration at low speed in the front of the vehicle. I also needed one large push pin replaced in the driver's front wheel liner. I told the advisor I put a push pin in the wheel liner but it's not the correct one so replace it. I was very specific, I said if they look they'll see one in there but it needs to be replaced. My receipt says he wrote down check drivers front wheel liner, thats not what I said, so that wasn't replaced. They also said they couldn't hear or feel the vibration. I drove in with the vibration and drove off with the same vibration and issues. They said my vehicle was a little out of alignment so they aligned it.

Feb 06, 2026 -

NOBODY responded

I took my 2019 QX60 in for a vibration at low speed in the front of the vehicle. I also needed one large push pin replaced in the driver's front wheel liner. I told the advisor I put a push pin in the wheel liner but it's not the correct one so replace it. I was very specific, I said if they look they'll see one in there but it needs to be replaced. My receipt says he wrote down check drivers front wheel liner, thats not what I said, so that wasn't replaced. They also said they couldn't hear or feel the vibration. I drove in with the vibration and drove off with the same vibration and issues. They said my vehicle was a little out of alignment so they aligned it.

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