INFINITI of Willow Grove

Perfect CPI buying experience Came in to look at a CPO 2016 QX50 as a first car for our daughter. The car was in almost new condition. Joe Evangelista took the time to explain the Came in to look at a CPO 2016 QX50 as a first car for our daughter. The car was in almost new condition. Joe Evangelista took the time to explain the vehicle functionality to us especially all the safety systems. No pressure atmosphere, It was a great and easy purchase experience. More

Service - UGH Scheduled an appointment online for some services. Selected "Loaner Vehicle" and put in the comments to please confirm loaner vehicle. I work long hou Scheduled an appointment online for some services. Selected "Loaner Vehicle" and put in the comments to please confirm loaner vehicle. I work long hours, I cannot sit in a dealer for hours while my car is being serviced. A loaner is a necessity, as it is for most people. No call to confirm, so I reach out to them. "No loaner available for your appointment" even though I scheduled a appointment based on loaner availability. Let it slide. Next appointment comes up, SAME EXACT THING HAPPENS. I schedule with a dealer little further away, they text me back within 5 minutes confirming I will have a loaner waiting for me while my car is being serviced. Why Faulkner Infiniti would make me pick an appointment a week further out based on loaner availability, then tell me they do not have one. What happens if I just showed up - I would be stuck and would have missed work. Sad, because this is my 4th Infiniti and the dealer an extra 10 miles away will get my business from now on. The customer experience doesn't stop when I buy the car. The service experience is what makes people come back to a dealer over and over again due to that long lasting sense of customer service. More

LONG TIME INFINITI CUSTOMER I'm a long-time Infiniti driver. I just took delivery of my fifth Infiniti over the last 10 years. Faulkner doesn't play games. They give you their I'm a long-time Infiniti driver. I just took delivery of my fifth Infiniti over the last 10 years. Faulkner doesn't play games. They give you their best deal from the start. My sales associate, Tom Vile, is the best. I'm also impressed they don't try to "up-sell" you with warranty coverage you don't need. They review your agreement, ask a few questions, and suggest coverage that fits your needs. Their service department is excellent. Easy on-line scheduling, great communication, and they provide loaner vehicles if needed. More

Joe Evangelista Helped me out alot Great dealership and very friendly. the care salesmen work with you in oder for you and them to leave satisfied. I highly recommend seeing Joe Evange Great dealership and very friendly. the care salesmen work with you in oder for you and them to leave satisfied. I highly recommend seeing Joe Evangelista More

Made car-buying a pleasure Thaddeus Meyers and Nicki Landis were just great to work with. I appreciate their patience and professionalism. Faulkner is fortunate to have people Thaddeus Meyers and Nicki Landis were just great to work with. I appreciate their patience and professionalism. Faulkner is fortunate to have people like this as the face of their organization. More

Great car buying experience We had a great experience with this dealership! Extremely professional, knowledgeable and friendly staff. We called ahead and they had vehicles ready We had a great experience with this dealership! Extremely professional, knowledgeable and friendly staff. We called ahead and they had vehicles ready for test drive when we arrived. The purchase process was streamlined and we had our new car in less than an hour! More

Greatest Experience I have purchased many cars in the past but my experience at Faulkner Infiniti of Willow Grove was the best experience by far!!! From the moment i walk I have purchased many cars in the past but my experience at Faulkner Infiniti of Willow Grove was the best experience by far!!! From the moment i walked in the door i need I made the right decision. Very professional, respectful and knowledgeable. Tad Myers and Rob Berardi was the BEST!!!! They made my experience a very pleasant one. More

New car purchase After my initial frustration with a sales rep not returning my emails I discovered he was no longer with the dealership. Upon returning to test drive After my initial frustration with a sales rep not returning my emails I discovered he was no longer with the dealership. Upon returning to test drive another vehicle I was connected with Jose (Molina) who walked my wife and I through the car functionality and handed us the keys to test drive ourselves (he was juggling another customer at the same time). This was perfect for us - we were able to drive somewhere, park, check out the seating alignments and cameras, etc. before returning to the dealership. Prior to concluding our visit we asked Jose for their best price so as to not waste our time or his going back and forth haggling. We received what we consider a very fair price. After driving some other vehicles we returned to Jose to purchase the QX-60. Everything went exactly as he told us it would. More

Faulkner Infiniti Blatant Dishonesty In Our View This dealership people are trained very well, Kevin Rogers the General Manager in my view is a master manipulator, he will smile at you, shake your ha This dealership people are trained very well, Kevin Rogers the General Manager in my view is a master manipulator, he will smile at you, shake your hand and turn around and do all he can to make the dealership profitable at your expense. If the dealership in my view as in my case I believe made a mistake, they don't care and I think it is simple they don't want to pay for the mistake they made. I purchased a vehicle to me that wasn't as described and within minutes of leaving the dealership I knew the vehicle was in need of a repair, and Pat Haggarty the used car manager indicated to me that they would take care of it, even promising to send me a check for the repair. It has been almost a year and I am still waiting on that check. Kevin Rogers GM was made aware that the check wasn't received..... If you purchase a vehicle even if it is certified it is a good idea according to Consumer Reports, Edmunds and Kelly Blue Book to have an independent mechanic review it. Faulkner Infiniti has a D- rating with the Better Business Bureau. They in my experience infer on their website and when in person that at the end of the day, they will take care of any issues, but when issues come up Kevin Rogers who is the General Manager, to me acted as if he cares but found by his actions my experience it seemed to me his only goal was to make money for the dealership. I get that but what I don't get is expecting a customer to take a loss for something the customer didn't do and offer not even an apology and trying to upcharge another vehicle to trade for this one. In fact, Faulkner offered to trade in the vehicle but the only caveat is I would have to spend thousands more than retail for the very vehicle they told me the best deal was $47,988. According to Kevin Rogers it was fast and easy, well the book value was much less for retail and when they put the vehicle they were going to have me buy to get out of this problem vehicle they put it on their site for $45,000!!! I might have paid $45,000 or slightly below that for the retail value of the vehicle (still would have suffered losses) but they weren't interested in that. See in these deals what they can do according to Edmunds and others is make it look like they are given you a great deal for the trade in, but upcharge you on retail prices. But to me it is disturbing when at the end of the day, they promise to take care of you and trade the vehicle but set up a deal that seems to me like pure gouging to myself and my wife. Being a luxury car buyer I expected more than how I was treated. I contacted Infiniti Consumer Affairs and the Attorney General. Now we are going to court on August 06th. To me this isn't the Infiniti car experience I signed up for whatsoever. More

Awesome Experience - 1st Time Leasing Couldn't have asked for a better experience with these folks. We are first time leasers and Joseph Evangelista, our saleman, was very accommodating in Couldn't have asked for a better experience with these folks. We are first time leasers and Joseph Evangelista, our saleman, was very accommodating in every aspect of our visit. He listened explicitly to what I wanted in a vehicle, was asked to drive different vehicles and let him know what I enjoyed about each one and together we were able to determine the best fit for my needs. He was truly exceptional. Ended up leasing a 2019 QX60 which is absolutely beautiful. I waited a week for the perfect combination of color that I wanted and they delivered!!! I'm so excited to have had such a wonderful experience at this dealership. More