INFINITI of Willow Grove

I did a lot of research online for a particular INFINITI certified vehicle and contacted Faulkner in Willow Grove. I worked with Nick Arnott and found him to be pleasant, patient and helpful in answering m certified vehicle and contacted Faulkner in Willow Grove. I worked with Nick Arnott and found him to be pleasant, patient and helpful in answering my questions. I was traveling from NJ and he was very flexible with his time. Overall, I found the people at this dealership to be friendly and professional with a no hard sell approach. More

This dealership is excellent in every way. I’ve been coming here since 2006 and have always been treated extremely well. I’ve been coming here since 2006 and have always been treated extremely well. More

It was a pleasure working with Nick. I searched a lot of pre-owned Q50s online before contacting Faulkner and another dealership. I got connected to Nick and he delivered on everything h I searched a lot of pre-owned Q50s online before contacting Faulkner and another dealership. I got connected to Nick and he delivered on everything he said he would do before I came to the dealership. Different story at the other place. Very smooth negotiation and transaction with Nick at Faulkner. More

Nicholas Arnott, was a great sales person to work with. He was very prompt with responses and treated me very well. He even kept me informed on the deal on his days off which I really appreciated. The whol He was very prompt with responses and treated me very well. He even kept me informed on the deal on his days off which I really appreciated. The whole dealer ship was professional and personable! Nicholas and the whole team made the experience very enjoyable! I will recommend them to anyone I know buying a car or truck! Thanks again! More

Nick Arnott and his team were a pleasure to work with. It was the easiest vehicle leasing experience of my life. They acted quickly, answered all questions and were in constant communication. I would high It was the easiest vehicle leasing experience of my life. They acted quickly, answered all questions and were in constant communication. I would highly recommend them to anyone interested in an Infiniti. More

My experience with Infiniti of WG (Faulkner) was disappointing. Long wait time from drop-off to pick-up. (3 days). communication was fair, at best. No loaner vehicle for me as my perfect vehicle is disappointing. Long wait time from drop-off to pick-up. (3 days). communication was fair, at best. No loaner vehicle for me as my perfect vehicle is considered too old. I've spent over $3000, for services performed by Infiniti of WG over my past 3 visits. Am I not as valuable as someone with a 5 yr. old vehicle? Unfortunately, I have not been treated well by Infiniti of WG (Faulkner) and will use another service provider in the future. Oh, yes, my vehicle was in for a 7:30 AM appointment. It didn't reach the shop till after 4PM +/-. Yet, no loaner! 3 days, seriously??? Thus, the 3 day wait. Never again! I was advised the differential fluids needed to be changed as my vehicle had 70,000 mi. Fluid changes recommended at 60,000 mi. I reviewed previous invoices from Faulkner and found that the fluids were changed in 2022 by Infiniti of WG (Faulkner). Shame on me for trusting them. Another $300+ spent in error. Funny thing, wouldn't you assume I was in the market or could be in the market for a new or newer vehicle? What better way to acquaint me with a new Infiniti than by loaning me a service loaner/vehicle during the 3-day event! By the way, I spent $1500+ at this service visit. Well, good luck if you are taking a chance with Faulkner Infiniti service. As a foot note, the vehicle is outstanding and runs better than the newer Infiniti Q series. Sorry Faulkner Infiniti of Willow Grove. Whoops, there goes another customer! 😒 More

I purchased a used G37 with very low mileage. Even in this rough car market they were willing to negotiate. Thee salesman Nick Arnott was attentive to my needs. Joe Messina the finance manager Even in this rough car market they were willing to negotiate. Thee salesman Nick Arnott was attentive to my needs. Joe Messina the finance manager made this the quickest transaction to buy a car I have ever had. More

Every one at the dealership was very easy to work with. Chris from sales was my salesman Chris from sales was my salesman More

I usually do not write reviews but I had such a great experience this time that I felt the need to get the word out! I have purchased/leased 8 cars over the years and I can honestly say this was by far t experience this time that I felt the need to get the word out! I have purchased/leased 8 cars over the years and I can honestly say this was by far the best experience I had purchasing a car. It was a seamless process with full transparency on bottom line cost. Finance team worked with me to get great coverage with a low interest rate. My sales guy Nick Arnott took the time to give me virtual video tours on his inventory and as a result was able to make 1 trip to the dealership to test drive and leave the same day with my new wheels!! If you are actively looking for a new or used car definitely reach out to Nick Arnott from Faulkner Infinity of Willow Grove. He’s the man!! More

I had a great experience purchasing my certified Xfiniti QX60 from Faulkner Willow Grove. I worked with Nick Arnott who was amazing! Purchasing the car was a family affair and included two visits with mys QX60 from Faulkner Willow Grove. I worked with Nick Arnott who was amazing! Purchasing the car was a family affair and included two visits with myself, my husband, and our two toddlers. Not an ideal situation, but Nick was incredibly patient and I didn’t feel pressured to buy at all. Blaze from the finance team worked with me to make sure I was comfortable with my monthly payment and extended warranty. The entire staff was friendly and accommodating, and made sure we were comfortable. I would 100% recommend Faulkner Infiniti and definitely try to work with Nick if you can! More