INFINITI of Willow Grove

Larry Regan was a pleasure to work with. He did everything he could to ensure that my experience was pleasant and stressfree. This includes keeping me updated on the status of my car (it was shippe everything he could to ensure that my experience was pleasant and stressfree. This includes keeping me updated on the status of my car (it was shipped from Tennessee), calling me when it was in, and letting me know exactly when it would be available for pick up. He also worked with me to resolve some complicated requests and everything was ready when he promised. He also followed up in a timely manner and let me know he'd be there to answer any questions or resolve any issues that may arise. Overall, Larry was one of the best sales associates I've worked with. More

In a nutshell,my request for a price was never acted on. I visited on Monday and then had to call Jeff Thursday PM. He blatantly lied to me, telling me he had emailed me the info on Wed. I asked him to re I visited on Monday and then had to call Jeff Thursday PM. He blatantly lied to me, telling me he had emailed me the info on Wed. I asked him to resend the email and confirmed the email address. That too has miraculously never arrived. It is my work email address and I have NEVER had a problem getting email. Second, Jeff then lied telling me the MSRP on the vehicle had gone up almost $2k...despite the fact that I see no evidence of any price increase - on your site - on Infiniti.com, or any independent car site. I guess your staff must assume that women don't know what they're doing. I have purchased or leased a new vehicle every few years since 1976 and I have NEVER been lied to like this. I have purchased Toyotas, Hondas, Subarus, Fords, Lexus, Mercedes, Fiat, and Mazda without having to bear such sexist, patronizing treatment. I expect a call of apology from your sales manager. And I intend to report this incident to Infiniti corporate. More

Bought a used SUV from this dealership. Everyone at the dealership was very courteous and they have some beautiful Infinity cars available. Their waiting room was very accommodating, and was complete with dealership was very courteous and they have some beautiful Infinity cars available. Their waiting room was very accommodating, and was complete with gourmet coffee. Their Finance Manager was also very knowledgeable and made the checkout process a snap. More

A friend and I walked in to this dealer ship more out of curiosity than anything else. I was in the market to buy a new car but thought that an Infiniti was just out of my league. I simply cannot tell curiosity than anything else. I was in the market to buy a new car but thought that an Infiniti was just out of my league. I simply cannot tell you how kind Lisa Russell, and Candace Isaccs were to me. Candace took me for a test drive and it was a pleasure. The car was a beauty and a complete joy to operate. They absolutely made it possible and feasible for me to buy the car of my dreams. I am absolutey thrilled. Kudos to you both More

Bought The 2011 G37 the last week of 2010. Sales staff, in particular Rob Millman and Frank Vitolo, very congenial, helpful and knowledgeable on their product line. I was given a tour and introduced to the in particular Rob Millman and Frank Vitolo, very congenial, helpful and knowledgeable on their product line. I was given a tour and introduced to the Shop Supervisors and the Business Manger. Everyone treated my wife and I with courtesy. We concluded the sale and picked up the car two days later. At this point, I am delighted with the car. Delivers every performance aspect as advertised. Its funny how small things make a great impression. An example, the car I traded in was a Mercedes SUV with a Bose sound system. The performance of the AM radio in that car in no way compares to the Bose system in the G37. I always had static problems in the Mercedes in certain reception areas. No such problems in the G37. Clear as a bell!! Looking forward to many trouble free miles with the car. More

I would absolutely reccomend this dealership to anyone and everyone I know. I had such a wonderful and stress-free experience and am THRILLED with my vehicle. It was so hastle free and smooth and the pri and everyone I know. I had such a wonderful and stress-free experience and am THRILLED with my vehicle. It was so hastle free and smooth and the price of the vehicle was FANTASTIC!! I will absolutely go back when my lease is up! More

from the first contact with this dealership i was treated with professionalism and never felt pressured. The deal was made easier by the best local prices by far on my new ex35. The salesman Greg Black was with professionalism and never felt pressured. The deal was made easier by the best local prices by far on my new ex35. The salesman Greg Black was an excellent source of information. he pointed out the packages available as well as their relative costs. i was truly amazed at how each package was incorporated into the monthly cost and made the final package affordable. The negotiation on the price was easy and done through e-mail cell phone and office phone. i always felt informed and not pressured by deadlines. This was completed at the dealership when we met with Greg and Wayne. Picking up the car was apleasure as Greg taught us about the "bells and whistles" all in all a great experience. More

Greg was extremely knowledgable and friendly, he wouldn't stop working until he got what we needed. we had been to a dozen dealerships in the past 2 months and Greg was by far the best salesperson we met. stop working until he got what we needed. we had been to a dozen dealerships in the past 2 months and Greg was by far the best salesperson we met. wayne was very new and stepped into our case halfway through, which scared me, but he worked so hard to get what we needed and our case was so complicated and lengthy that he could have screwed it up but he made sure to get everything right and worked well into the night to be sure that all was taken care of quickly. More

I was very pleased with every aspect of my lease. Everyone was friendly, courteous and went above and beyond. Greg, my Salesperson, was knowledgeable about the Infiniti and the other brands of cars I Everyone was friendly, courteous and went above and beyond. Greg, my Salesperson, was knowledgeable about the Infiniti and the other brands of cars I was comparing the Infiniti. Before this transaction my last five cars were Acuras. Candace, also a Saleserson at the dealersip, was also wonderful to work with on the day I picked up the car. Greg had been sick so she filled in for him. She went above and beyond. More

My salesperson, Greg Black, contacted me about a vehicle that he thought would interest me. It was exactly what I was looking for! He made me a great deal, he gathered the necessary information saving me that he thought would interest me. It was exactly what I was looking for! He made me a great deal, he gathered the necessary information saving me some legwork. I walked in, signed a few papers, and within ten minutes drove off in my new (to me)vehicle. Greg did an excellent job, he knew what I wanted and didn't waste my time trying to "sell" me something I wasn't interested in. That is what Customer Service is all about. More