INFINITI of Willow Grove

Nick Arnott was great to work with, very professional, with great communications throughout the process. We were located in Northern Virginia and found the very specific year, model, and color combinatio with great communications throughout the process. We were located in Northern Virginia and found the very specific year, model, and color combination of used Nissan Armada we were looking for on Cars.com at Faulkner Infiniti of Willow Grove. Nick was able to coordinate the entire transaction remotely and arrange direct shipment of the car to our driveway in Virginia, all for a very fair and reasonable price. Likewise, the dealership's finance department was very easy to deal with, and the financing process extremely painless overall, with great terms and a reasonable payment. Absolutely delighted with our new car and can't recommend Nick highly enough! More

Everyone was a pleasure to work with. Best leasing experience so far. Nick went above and beyond to assist me in finding the right vehicle as well as expressed knowledge of not only the v Best leasing experience so far. Nick went above and beyond to assist me in finding the right vehicle as well as expressed knowledge of not only the vehicles but the process as everything was efficient. My family and I enjoyed working with him and the team! More

I worked with Nick Arnott in purchasing my car. It was a very pleasant experience. There were no high-pressure sales. Nick worked with my budget and did everything he could to get me the car I rea It was a very pleasant experience. There were no high-pressure sales. Nick worked with my budget and did everything he could to get me the car I really wanted. He was friendly, honest and trustworthy. I would highly recommend Nick/Faulkner to my family and friends. More

Very clean, staff was very friendly. Chris took great care of me. He was organized and gave me a great deal on my infiniti. Chris took great care of me. He was organized and gave me a great deal on my infiniti. More

Nick was amazing very helpful and knowledgeable this is my 2nd car that I purchased I would definitely recommend you to ask for him if looking to buy a vehicle. my 2nd car that I purchased I would definitely recommend you to ask for him if looking to buy a vehicle. More

Service checkin is always efficient and quick. The service department stayed in contact with me and kept me informed. My vehicle was done on time. The loaner vehicle was waiting and clean. The service department stayed in contact with me and kept me informed. My vehicle was done on time. The loaner vehicle was waiting and clean. More

Everyone at Faulkner Willow Grove was absolutely fabulous from the moment I walked in to the time of sale! Super thorough, welcoming and very personable! I shopped around and kept coming back because they we from the moment I walked in to the time of sale! Super thorough, welcoming and very personable! I shopped around and kept coming back because they were honest and super trustworthy! Zach, Tim and Joe…you guys are the BEST and I’m so happy with my new QX60!! More

Very kind and professional , would recommend to my friends, good variety of cars nice showroom friends, good variety of cars nice showroom More

In the midst of a horrendous situation. My car was inspected last week. New battery and starter. Took almost a week to fix for various reasons. Today, Car has dead battery. Called infinity My car was inspected last week. New battery and starter. Took almost a week to fix for various reasons. Today, Car has dead battery. Called infinity and said to take an Uber for a loaner car while they sort it out. Picked up the loaner car and was called 10 minutes later and said to return it because we don’t qualify. last day of month with work deadlines and now without a car. This is the short version of a very poor service. I have owned or leased four infinities and had them serviced here over the past 15 years with decent service until today. Email me with your phone number and I will be happy to give you a blow by blow of the poor service from start to finish. after this service is finally finished, we will never be back to this dealership. Mfcav01@verizon.net More

Everyone was very professional and nice. Joe was a pleasure to work with and we were out with a new car quickly Joe was a pleasure to work with and we were out with a new car quickly More