INFINITI of the Palm Beaches

Disappointed and angry I have been to this dealership numerous times and this was my second bad experience. Called for 1 day no one answered in service. So called the per I have been to this dealership numerous times and this was my second bad experience. Called for 1 day no one answered in service. So called the personal assistant they left two messages because they could not get an answer.. The next day they called me back, we got you appt. 4:30 next day.show up, pull up in service no one around 15 min. (I'm very patient) no one has yet to acknowledged me. I stopped man asked for help he said hold on 5min later another man pops out. Meanwhile both guys approach me like what am I doing there this is the service dept. no? He ask me who I'm there to see. I did not know, he's like oh sorry I got off at 5. It wasn't yet 5 I said can't you look it up in the computer so he did. Sorry no appt. He says would you like to make one. I showed him my confirmation # he's like we'll sorry can't help you besides we have no loaners. There was no customer service transaction here. More

Had a very pleasant experience I gave this rating because i had a very pleasant experience when i visited for the first service to my new vehicle when i got there it was busy but ev I gave this rating because i had a very pleasant experience when i visited for the first service to my new vehicle when i got there it was busy but everybody was very attentive and took care of me as soon as possible More

Great service from Raymond Graham If you ever need service done, go to Raymond. He is nice and respectful, very professional. Not all service advisors are the same, but you will be gla If you ever need service done, go to Raymond. He is nice and respectful, very professional. Not all service advisors are the same, but you will be glad you go with him More

Pleasantly surprised First time going to a dealership for service, and I found the experience great. I was worried that my issues with car may need me to argue about, but First time going to a dealership for service, and I found the experience great. I was worried that my issues with car may need me to argue about, but that was no the case at all. Ray was super accommodating and professional. Great way to start a relationship, and I will be returning! More

Intial Service on my new Q 70S My Q 70S was serviced to my complete satisfaction. My service consultant Raymond Graham was waiting for me when I pulled in. He answered all my questi My Q 70S was serviced to my complete satisfaction. My service consultant Raymond Graham was waiting for me when I pulled in. He answered all my questions in a knowledable and courtious manner. The car was serviced and returned to me in pristine condition. All in all it was a very pleasant experience. More

Scheduled maintenance Danny is always very friendly, courteous & helpful. He has been my service manager for a long time & I am very pleased with his knowledge & profession Danny is always very friendly, courteous & helpful. He has been my service manager for a long time & I am very pleased with his knowledge & professionalism. More

Oil change It was great - Shaun kept me informed of timing and had a rental car for me ready - when I got there I was taken care of right away both times at drop It was great - Shaun kept me informed of timing and had a rental car for me ready - when I got there I was taken care of right away both times at drop off and pick up. More

New Car Experience The showroom was very clean as were the offices and the restrooms. The dealership had a very professional atmosphere and all staff were very friendly. The showroom was very clean as were the offices and the restrooms. The dealership had a very professional atmosphere and all staff were very friendly. Our salesman Jake was very helpful and courteous. More

Fabulous service Raymond Graham was my service advisor. From the start he was very professional and yet caring with a smile. Since only having my car for a month Raymond Graham was my service advisor. From the start he was very professional and yet caring with a smile. Since only having my car for a month I had a few concerns and Raymond listened to each detail and provided over the top service! The "Thank you" card left in the vehicle is a very nice touch and fine detail. Raymond is certainly an asset to Infiniti. I will definitely arrange service with Raymond on my next visit. Thank you. With kind regards, Laurie Hutto More

Great customer service Infiniti dealership has great customer my expirence is always great everyone does a oustading job highly satisfied with my visit I recommend the Infin Infiniti dealership has great customer my expirence is always great everyone does a oustading job highly satisfied with my visit I recommend the Infiniti of the palm beaches to everyone More