Infiniti of the Palm Beaches - Service Center

STAY AWAY FORM SERVICE DEPARTMENT So today My wife took our 2013 Infiniti M37 to the dealership today for a simple issue that I have already diagnosed using professional equiptment ( So today My wife took our 2013 Infiniti M37 to the dealership today for a simple issue that I have already diagnosed using professional equiptment ( I am a Mechanic) . We decided to take the car to the dealership because it is still under factory warranty. When we purchased the car, it also came with additional warranty through a 3rd party. Our issue was an airbag light that stays on and a sunload sensor. Our estimated cost just for a dianosis would cost $231. Prior to the visit to the dealership,our third party warrenty have already agreed to cover the cost.. So after a couple of minutes being there, Brain then tells us that this car was either in a " previous accident, and or bumpers were repainted".. He then proceeds to tell us that if we were to leave the car, that our warranty and factory warranty would not cover the cost for our issue because it has been in a previous accident.... (which is a total lie). So we decided to bring the care to a specialist who specializes in body work, restoration and painting of cars etc.... Not to my surprise they confirmed that my car never had any body work done nor ever painted.... Long story short these people are LIARS and SCAMMERS.. I understand businesses are in business to make money but please be truthful to customers. The outcome would of been totally different. In the end, We ended up not getting any services done here. Please people put two and two together and stay farrrrrrr away from them.. Ive worked in many shops and in a dealership and this is disgusting. P.s Our diagnostic estimate was $231.00 just to take a look at the issue that was already giving to them and proven. I looked up own labor and it takes only 30mins to install and uninstall the required parts.... needless to say, HORRIBLE experience ONE thing I can say is that he did replace 2 fuses for my wife at no charge so thank you for that!. More

We have had our cars serviced at this dealer since 2002. The service is very good at this dealer. We have used them sunce 2002, could be a little less expensive, but it is a dealer. The service is very good at this dealer. We have used them sunce 2002, could be a little less expensive, but it is a dealer. More

Awesome service dept and easy to get towed Awesome service dept and easy towing Bill is always very professional and always smiling happy and great! He definitely goes out of his way to make Awesome service dept and easy towing Bill is always very professional and always smiling happy and great! He definitely goes out of his way to make your experience a positive one! More

Great exoerience Excellent service as always. Comfortable waiting area with wifi and coffee. The wait wasn't too long, but I had an appointment. The curtesy car wash i Excellent service as always. Comfortable waiting area with wifi and coffee. The wait wasn't too long, but I had an appointment. The curtesy car wash is really nice! More

Makes me want to stay with infinity cars One of the nicest service experiences I have had. My service was prompt and well explained. The service manager was very honest and provided a detaile One of the nicest service experiences I have had. My service was prompt and well explained. The service manager was very honest and provided a detailed plan I have one I could anticipate needing to do in the future. I will definitely return More

Great service experience M56 recalled for timing chain. Additionally, routine maintenance performed. All work completed ahead of promised schedule and under original estimate M56 recalled for timing chain. Additionally, routine maintenance performed. All work completed ahead of promised schedule and under original estimate. A novel service experience. Service rep, Bill, clearly explained all work to be done and advised about options to save cost. Highly recommended. More

EXCELLENT Service!!! My Infinity JX35 has been serviced at this dealership for the past 3 years and every single visit I get the best service. Danny & Candice are great. B My Infinity JX35 has been serviced at this dealership for the past 3 years and every single visit I get the best service. Danny & Candice are great. Both employees take the time to explain the service in detail and really care about the client. They treat me like family/friend instead of just another client. The waiting area is clean & free WiFi. I highly recommended their service and will consider this dealership on my next car purchase. More

Candice and everyone at Infiniti of PBs is exceptional. I have always had nothing but exceptional service from Infiniti of the palm beaches. First Scott Roland as my sales person and always Candace as my se I have always had nothing but exceptional service from Infiniti of the palm beaches. First Scott Roland as my sales person and always Candace as my service contact. More

Great svc Customer service is great n that's what it is for me. Once you have a great service experience everything kinda falls in place. You are guarantee to Customer service is great n that's what it is for me. Once you have a great service experience everything kinda falls in place. You are guarantee to have an exceptional svc here. More

Excellent Bill D. in the service department is excellent and always manages my sercive appointments great. Among the best auto service I've ever had in more tha Bill D. in the service department is excellent and always manages my sercive appointments great. Among the best auto service I've ever had in more than 30 years of getting a car serviced. More