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Ideal Hyundai Buick GMC
Frederick, MD
1,571 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,571 reviews
June 15, 2024
From the start, the sales agent Saif was excellent. He let things progress at our timeframe and was always polite and personable. Unfortunately, on the final day when we were ready to purchase, I cal He let things progress at our timeframe and was always polite and personable. Unfortunately, on the final day when we were ready to purchase, I called to be certain he would be there. We were told he was. When we arrived, he was off for the day. In any event, another sales agent worked with us, but we were not as happy with him. We tried to negotiate, and he was not only a bit unpleasant (not overtly, we just got that vibe), but also was a bit disingenuous about the value of our trade. In any event, we settled on a price which I think was reasonable. Once we signed, we were kept waiting quite a while (about an hour) until the financial person was free. Also unpleasant. I think Ideal is a good dealership, but, with the exception of Saif (who was great), no one else left us with a warm enough feeling that we would look forward to another sale. More
by gfashe
Verified CustomerEmployees Worked With
Helpful June 15, 2024
Best customer service with the Dan Painter that I have ever received when purchasing a car!! He was very knowledgeable, and very efficient in helping me make my decision. ever received when purchasing a car!! He was very knowledgeable, and very efficient in helping me make my decision. More
by joniking1122
June 15, 2024
I had a flawless, no haggle experience. EVERY staff member I encountered was very friendly and always acknowledged me in passing. You can tell when employees are treated right because it re EVERY staff member I encountered was very friendly and always acknowledged me in passing. You can tell when employees are treated right because it reflects in the staff! I highly recommend Ideal Hyundai. Shout out to Ralph Johnston, salesman, for making my car buying experience a great one! More
by mballenger
June 14, 2024
The customer service from Abhimanyu Mishra was excellent! He was so helpful and encouraging throughout the entire process. He made me feel confident and made my parents feel at ease as well/ He was so helpful and encouraging throughout the entire process. He made me feel confident and made my parents feel at ease as well/ More
by Cailie Merlos
Employees Worked With
June 14, 2024
I had been on line looking at dealers and and their inventory as well as pricing. I also looked at models like I purchased and kept coming back to the one I purchased. Turns out with the help of Shaz inventory as well as pricing. I also looked at models like I purchased and kept coming back to the one I purchased. Turns out with the help of Shaz it was the best car purchasing experience I have ever had. The entire process was over the top. Thank you. More
by billndiane
June 14, 2024
Salesman was great and made the process super efficient compared to past experiences with dealerships compared to past experiences with dealerships More
by abeaviles
June 08, 2024
Great work they waisted no time and they made sure that I was happy with everything before I left the lot that showed me they actually cared and not just wanting to sell a car thank you I appreciate you guys was happy with everything before I left the lot that showed me they actually cared and not just wanting to sell a car thank you I appreciate you guys alot. More
by crystalbaby
June 08, 2024
Abhi, Luis and Bill were great! They answered all my questions and they made it to where I needed it and was able to drive away with my brand new car. They answered all my questions and they made it to where I needed it and was able to drive away with my brand new car. More
by Raqm622
June 05, 2024
Our experience with the Ideal team was one of the best car buying experiences ever! We were offered an outstanding deal on our 2024 Yukon Denali XL! car buying experiences ever! We were offered an outstanding deal on our 2024 Yukon Denali XL! More
by obrienx4
June 05, 2024
I had one of the best salesman I have ever had in my 15 years of buying cars from Ideal. Call of my salespeople were wonderful but Ralph Johnson who handle this sale was by far the best ever! years of buying cars from Ideal. Call of my salespeople were wonderful but Ralph Johnson who handle this sale was by far the best ever! More
by Bill Ruehl
Employees Worked With
