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Ideal Hyundai Buick GMC

Frederick, MD

4.8
1,852 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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5871 Urbana Pike

Frederick, MD

21704

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Showing 1,852 reviews

August 10, 2020

Love my new 2020 Sonata! My husband and I decided to drive into the dealership on Saturday, and we ended up test driving one of the new Sonatas. This is my 4th Hyundai, and I More

by joannadelgrosso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2020

I have been tricked by salesman and sold me a new brand GMC truck with issues it took me about 2 weeks to find an appointment at the service department and took them 4 days to find out what’s going on with More

by amalalshami78
Recommend Dealer
No
Employees Worked With
Dan Painter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Salcedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phill Myers
Aug 11, 2020 -

Ideal Hyundai Buick GMC responded

Thank You for your feedback, We apologize for any inconvenience you have experienced with the front-facing camera on your new GMC. We understand and sympathize with your frustration in purchasing a new vehicle and experiencing a camera issue. We would have been able to get your vehicle in sooner. However, our records indicate that you rescheduled your appointment from the originally scheduled date and this may have been the reason why it took a little longer to get your vehicle in to be repaired. We did have your vehicle for a few days to trace the problem. Unfortunately, with newer vehicles that are filled with electronics, it can take a bit longer to narrow down the exact cause of an issue. We wanted to be sure that we resolved the issue correctly the first time. Your GMC warranty covered your repairs completely and we offered to provide you with a loaner vehicle while your GMC was being repaired. Our service manager Mike even spoke with you and or your husband at least once, sometimes twice a day with updates as to the progress while your vehicle was being repaired. If you would like to address this matter more, please reach out to our management team at 301-663-3121. We do appreciate you sharing your experience and if we can be of any assistance to you in the future, please let us know.

August 08, 2020

Excellent experience with this dealer I had a great experience buying my 2020 Santa Fe! We worked with Robert Ocasio and he went above and beyond to make sure the process was a good one. E More

by Harley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Salcedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto (Rob) Ocasio
August 07, 2020

For me buying a car is one of the most stressful things to do. This last go round was no different. Bait/switch games at every turn...up and down the east coast!! So...Robert Ocasio, Ideal Hyundai in More

by fpaschal
Recommend Dealer
Yes
Employees Worked With
Teresa Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto (Rob) Ocasio
August 04, 2020

Our journey to our daughters purchasing of her first car ! We've all had this experience, you see a car on the internet that"checks all the boxes", it's perfect only to go see it in person and...........not qu More

by BigDaddy711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dom Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2020

Rick Nelson was a very helpful at Hyundai Sonata ideal Hyundai Sonata you got the ideal car for me and went Far and Beyond thanks More

by burkthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nelson
August 04, 2020

Great dealers got the price we expected without heavy bargaining. Would highly recommend this dealership if you are intrested in buying a car. Dan was excellent and helped us get a good deal on the car. More

by Ws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Salcedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2020

When I walked in to the dealership I was already on the verge of tears and desperate to walk out of there with the bare minimum. I just needed a car that drives and that could get me out of the situation I More

by Lynn Bittorf
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2020

We had a fun and fantastic experience buying our 2 vehicles from Ideal. Rob is a very knowledgeable and fun salesman to work with. After several weeks of car shopping, Rob and Mike made our car buying More

by Tara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Engle, Roberto (Rob) Ocasio
August 02, 2020

Salesman WAS very nice during lease process,credit lady very nice,took way to long for car to be detailed.car not same as old. More

by marge0972
Recommend Dealer
Yes
Employees Worked With
Teresa Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Linton
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