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Ideal Hyundai Buick GMC

Frederick, MD

4.8
1,837 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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5871 Urbana Pike

Frederick, MD

21704

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Showing 1,837 reviews

June 23, 2020

My Salesperson Joselyn Rodriguez was top notch. Also got some help from Rob Ocasio. Knowledgeable, friendly and the follow up through this whole process was fantastic. I had a lot of questions and they we More

by dkohn
Recommend Dealer
Yes
Employees Worked With
Roberto (Rob) Ocasio, Joselyn Rodriguez
June 09, 2020

My salesman, Eric Cook, was outstanding!!! He truly went above and beyond the expectation of customer service! Eric made us feel like family. He answered all our questions and made sure we had everything we More

by JusJae
Recommend Dealer
Yes
Employees Worked With
Eric Cook
June 05, 2020

Your salesman Eric Cook was phenomenal. He really made our experience a family affair. I will definitely be back for my next purchase. I also enjoyed working with Teresa Foster as she was heads and should More

by BRICK_CITY_172
Recommend Dealer
Yes
Employees Worked With
Teresa Foster, Eric Cook
June 04, 2020

We had a wonderful experience at Ideal in Frederick MD. We found the car we were looking for on Cargurus which led us to Ideal Buick GMC. They contacted us by email and phone, and we made the trip down fro More

by neilfranklinjr
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2020

No follow up from dealer. I had to call to receive the license bracket they had to order. Car was not detailed. 2 days later it smelled of cigarettes. The interior filter was black. Manager was very rude. More

by CATENELSON01
Recommend Dealer
No
Employees Worked With
Eric Cook
May 26, 2020 -

Ideal Hyundai Buick GMC responded

Hello, Thank You for your feedback, We do apologize that your recent experience with Ideal Hyundai Buick GMC was not to your expectations. Based on your interactions with our sales and management team you left us with the impression that you were happy with your purchase. You stated that there was no follow-up. However, your salesperson did follow up with you 3 days after your purchase to ensure everything was good and you indicated that you were happy. He informed you that your license plate bracket was ordered, and he would call you again when it was in. When it arrived a week later, he called you to schedule to have it installed, and you indicated that you would like to come over right away. You also mentioned in your review that it had an odor of cigarettes. If the vehicle had an odor, then you should have informed us during the time of your purchase, and we would have happily addressed it. Ideal has been in business since 1908 and we pride ourselves on happy and productive interactions between our staff and our customers. If you have any concerns, please contact management at 301-663-3121. We do appreciate you sharing your experience and if we can be of any assistance to you in the future, please let us know.

May 17, 2020

Very respectful environment and very pleased with the outcome. Very great experience and would refer everyone looking for a vehicle to see them at Ideal...... More

by kenyabw
Recommend Dealer
Yes
Employees Worked With
Eric Cook
May 15, 2020

So far I have purchased 2 cars from Ideal Hyundai (one new and one used) both experience were excellent. I didn’t feel like they were dragging it out or pressuring me into extra add ons like they do at ot More

by BAHUDSO2499
Recommend Dealer
Yes
Employees Worked With
Brionna Thrower
May 13, 2020

My salesman was awesome he got me into the vehicle I wanted and it was not an all day process I would buy here again More

by johnsonappliances1
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dom Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2020

Great Dealership Process was seamless, courteous and quite reasonable. I highly recommend them and was very pleased with the selection If you want more words you ente More

by nstan35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dom Young and Teresa
May 07, 2020

Enjoyed the experience, and felt we got the best deal around. Eric Cook treated us very well, and he is a terrific sales man and person! Thank you. More

by MichaelFlora
Recommend Dealer
Yes
Employees Worked With
Eric Cook, Rose Cochran
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