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Ideal Hyundai Buick GMC

Frederick, MD

4.7
1,554 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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5871 Urbana Pike

Frederick, MD

21704

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Showing 1,554 reviews

April 01, 2019

Awesome Experience From the moment I walked into the doors to find my car, Leon Johnson was a GEM to work with. Not only did he sell me a new car but he has turned into More

by jrsmth34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leon Johnson
April 01, 2019

Very Friendly Experience Car buying is never easy. But the people at Ideal, have always been very friendly and helpful. I was in there to buy a terrain. Brett was my sells m More

by jmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett LaBonte
April 01, 2019

BAD DEALING I LEFT A REVIEW, I SUPPOSE IT WAS SO BAD YOU REFUSED TO POST. NEEDED ATTENTION ON HEADLIGHTS. PLANS TO CKECH MY PROBLEM WENT IGNORED BY MARTY. More

by CANNONCRZY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2019 -

Ideal Hyundai Buick GMC responded

Thank You for your feedback and we apologize that you are less than satisfied with your recent visits to our service department. At your request, we did investigate the issue you were experiencing with your headlights. After a thorough check, it was determined that the lenses and candle power were within Hyundai specifications for the design of your vehicle. Unfortunately, were unable to fix something that is working as it is designed. You brought your vehicle to another Hyundai dealership and they came to the same conclusion that there was no issue with the headlights. We apologize that you feel that your issue has not been resolved. However, our Service Manager has been in contact with you to address your concerns. Unfortunately, we are not able to modify or repair something that is working as designed. We do appreciate you sharing your experience and hope to have the opportunity to assist you in the future.

March 31, 2019

Top notch The positive experience that I had purchasing a vehicle from this dealership will outlive the life of the vehicle that I purchased. I intend to purcha More

by Anne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McGoldrick, Roberto (Rob) Ocasio
March 30, 2019

Leon really knows what he is doing when it comes to people with all types of credit pulled up in a 2012 sonata now I'm leaving in a 2019 veloster R spec everyone at the dealer is very More

by Sean93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leon Johnson
March 30, 2019

Thank you for our new car! We were treated with respect by Dan and the financial person. They both knew their areas of expertise very well and we were able to finish the deal o More

by SYPHERS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The financial lady.
March 30, 2019

Space Needed We’re extremely happy with the 2019 Santa Fe XL especially the abundant space compared with the Santa Fe (Sport). When you see it for the first time, More

by steeld70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2019

Best experience buying a car Eric was informative, listened to determine which car would fit my needs and made it happen. I totally satisfied with my Kona. I would recommend Ideal More

by TALLYJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Cook
March 29, 2019

Good Experience I got the car I wanted at a fair price, the process to trade in my vehicle and purchase the new one was smooth and easy. More

by grbthree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Cooper
March 27, 2019

The BEST hands down! Great customer service, great personality, very hands on, as helpful as help can get! Outstanding work! He did everything in his power to make sure I More

by SoGlo1019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Cook
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