Back

Ideal Hyundai Buick GMC

Frederick, MD

4.8
1,824 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
Contact Dealership

5871 Urbana Pike

Frederick, MD

21704

Directions

By Type

Showing 1,824 reviews

September 26, 2023

Very proffisional , great service. I love how knowledgeable he is in his field . Caring and skillful. More

by rruba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Salcedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dom Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Hassan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Ideal Hyundai Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ideal Buick GMC Hyundai Team

Sep 28, 2023 -

rruba responded

What a wonderful place , service was beyond good,very proffisional with attention to details . Very knowledgeable. Answered all my questions. Highly highly recommended.

September 21, 2023

Roy is professional polite and made sure I was at easy before and after the deal More

by apriljohnson55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy Hassan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Soleiman Muskitta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Ideal Hyundai Buick GMC responded

Thank you for taking the time to write this review, April. We are pleased to hear that Roy was able to provide an efficient and overall positive experience. Sincerely, The Ideal Buick GMC Hyundai Team

September 21, 2023

Excellent! Knowledgeable, courteous, good listener, quick and efficient! Mr Francis was a joy to work with. More

by kgshpar
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Salcedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dom Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parrish Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Ideal Hyundai Buick GMC responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, The Ideal Buick GMC Hyundai Team

September 19, 2023

Great experience, Curt was helpful. Amir seems very compassionate. Thanks all. Hope you guys have a good one. More

by jang1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Soleiman Muskitta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amir Kaplan, Curt Bossaller
Sep 21, 2023 -

Ideal Hyundai Buick GMC responded

We appreciate your review and are glad to hear that you had such a wonderful experience with us. We look forward to working with you again! Sincerely, The Ideal Buick GMC Hyundai Team

September 13, 2023

The Ideal Hyundai team was wonderful! I purchased my first car from the dealership and couldn't have asked for a better experience. More

by jessica.n.thomas99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy Hassan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Soleiman Muskitta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Ideal Hyundai Buick GMC responded

Thank you so much for taking the time to share your feedback with us, Jessica! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ideal Buick GMC Hyundai Team

September 12, 2023

Roy was very helpful throughout the process. Roy went out of his way to make sure my needs were met More

by nelsonschwartz7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Salcedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Hassan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Ideal Hyundai Buick GMC responded

Thank you for leaving us this great review, Nelson! We are very happy to hear that Roy could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Ideal Buick GMC Hyundai Team

September 12, 2023

We were told several times that the vehicle we wanted to purchase was certified upon the day of purchase. The next day we were told there was something wrong with their system and the car needed to be picke More

by smr555
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Roy Hassan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Santiago
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Ideal Hyundai Buick GMC responded

We appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Ideal Buick GMC Hyundai Team

September 12, 2023

The dealership had a great selection of cars and an incredible team to help me make a selection. Shahzad was amazing. More

by philfbutler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Soleiman Muskitta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shahzad Kalyar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Ideal Hyundai Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership, Phil! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Ideal Buick GMC Hyundai Team

September 11, 2023

The customer service is very good. The sales personnel are very welcoming and friendly. They were very helpful during the transaction. They afforded me the opportunity to ask questions More

by PETERMUBANGA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Hashemi, Kevin Caswell
Sep 13, 2023 -

Ideal Hyundai Buick GMC responded

Peter, thank you for writing this amazing review for our team! At Ideal Buick GMC Hyundai, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Ideal Buick GMC Hyundai Team

September 11, 2023

I was very dissatisfied with the negotiation and sales process of the vehicle. I had negotiated a price over the phone. However when I came in to make the down payment the price was $500 more. I was able More

by Pat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Abhimanyu Mishra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Ideal Hyundai Buick GMC responded

We strive to provide a positive car-buying experience for every person, Pat, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving us a chance to make things right, we invite you to contact us at your earliest convenience. Sincerely, The Ideal Buick GMC Hyundai Team

Sep 14, 2023 -

Pat responded

I am impressed with Ideal Hyundai's dedication to customer satisfaction. In my previous review, I had mentioned some concerns. However, I am happy to report that the dealership went above and beyond to address these issues promptly. They have regained my trust and loyalty and I would recommend this dealership.

...
42
...