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Ideal Hyundai Buick GMC

Frederick, MD

4.8
1,837 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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5871 Urbana Pike

Frederick, MD

21704

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Showing 1,837 reviews

September 21, 2020

First truck purchase could not have been easier. Great sales staff who were always willing to answer my questions regarding options and accessories and work with me on choosing the right truck for my requ More

by KENNETHSWALKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Linton, Candace Fisher
September 21, 2020

Brionna was very nice and engaging. Helpful. Prompt. Knowledgeable. Truly a pain free experience buying a car at Ideal Hyundai. Brionna, Luis, and Teresa in finance were all great. Worked with me to hel More

by JasonPolos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Salcedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brionna Thrower
September 19, 2020

Brionna was very accommodating towards us. She was very helpful and knowledgeable about the vehicle we were interested in purchasing.. She was patient and made sure to answer any questions we had. More

by Philip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brionna Thrower
September 16, 2020

Great overall service. Helped us get into a new vehicle quickly and were very knowledgeable in order to help us make an informed decision we felt good about. More

by JPer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2020

After a long search & comparison shopping Ideal offered the best deal. Brionna was most helpful and very patient with my many messages. Thank you again. More

by RG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brionna Thrower
September 11, 2020

I bought a truck and they did not tell me the hidden vice that the truck has. I bought it for cash and the next day it wouldn't turn on. They gave me an appointment for several days later and they gave it More

by Leobeirutti
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luis Salcedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Ideal Hyundai Buick GMC responded

Thank You for your feedback, We apologize that you feel your experience with Ideal Hyundai Buick GMC was not to your expectations. However, we have no records of you experiencing any issues with your vehicle until a month ago when your first complaint via DealerRater came in. Our management did attempt to contact you. However, the phone numbers for you that we have on record are no longer in service, and the Email that we sent you has not been responded to. We understand your level of frustration. However, when you purchased this 2008 Land Rover with 136,736 miles on October 19th, 2019. You acknowledged and signed off that this was an AS-IS vehicle with no warranties or guarantees from Ideal Hyundai Buick GMC. We did provide you with the opportunity to purchase an extended warranty to cover any future repairs. However, you declined any additional coverages. If you would like to discuss this matter further, please contact Ideal management at (301) 663-3121. However, please keep in mind that you purchased this vehicle without any warranty, and it is Ideal’s policy not to extend any warranties or guarantees for AS-IS vehicles.

September 07, 2020

The best Service in the business. Thanks for all the good work. If i have someone else that one a nnew car definitely i will recomend Ideal Hyundai. Thanks again More

by MALAVE.CARLOS.A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Salcedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dom Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto (Rob) Ocasio
September 05, 2020

Rick did an excellent job and was able to get me a vehicle at very reasonable price! Thank you Rick and the great team at Ideal. More

by Hamlet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Nelson
September 02, 2020

Brionna was such a helpful but patient salesperson. She was informative, kind, and straightforward. My husband and I are first-time car buyers, so we were very hesitant but she never made us feel pressured More

by jdippolito26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis, Brionna Thrower
September 02, 2020

I had a good experience at Ideal Hyundai buick. My salesperson Jared was very helpful and professional. Would recommend Jared any day of the week More

by Juan vasquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Salcedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Linton
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