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Ideal Hyundai Buick GMC
Frederick, MD
1,837 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,837 reviews
September 01, 2020
Purchased a 2016 Honda Civic in August. Robert and Luis were awesome to work with. Will buy again from this dealership. Service is wonderful. See Robert for your next new or used vehicle. were awesome to work with. Will buy again from this dealership. Service is wonderful. See Robert for your next new or used vehicle. More
by Mac
August 31, 2020
Came all the way from Bronx NY. Best trip and investment I've ever did. Roberto Ocasio helped not only with understanding my purchase but made it very easy. Thank you guys so much for my purchase I've ever did. Roberto Ocasio helped not only with understanding my purchase but made it very easy. Thank you guys so much for my purchase More
by Vivian.ortiz75
August 31, 2020
We came up from the Bronx on a recommendation. We were not disappointed, Robert took great care of us. As new car owners we felt well informed and taken care of. not disappointed, Robert took great care of us. As new car owners we felt well informed and taken care of. More
by nolascor89
Employees Worked With
Roberto (Rob) Ocasio
August 31, 2020
I took my less than a year old Hyundai in for routine service (oil change). I was talked into doing a tire rotation by the service advisor, and I consented. Since this was my second oil change (first p service (oil change). I was talked into doing a tire rotation by the service advisor, and I consented. Since this was my second oil change (first performed at another Hyundai dealer), I thought I had an idea what it would cost. However, I was shocked to learn, after the service was completed, how high the cost was. I tried to get an explanation on the invoice, as it was very confusing, but the service advisors would not. They would not answer how much an oil change even cost, just kept saying it was higher. It wasn't until I did the math (subject the tire service cost, which I did ask prior to work being completed), and directly ask if the cost of the oil change was certain price did they respond yes. I did more research into the service requirement and learned that the tire rotation could have waited another 1500 miles. I also learned that they used different oil type than what is recommended for my vehicle and charged me for an oil additive. I contacted the service manager with my concerns in detail and asked for some clarification with the invoice and what parts were used and why. However, it has been over two weeks and I have yet to get a response from him. More
by SK
Employees Worked With
Justin T.
August 31, 2020
Very knowledgeable, friendly and not high pressure. It was a pleasure to work with Rick and the entire team at Ideal. I would come back again. was a pleasure to work with Rick and the entire team at Ideal. I would come back again. More
by youngc7169
August 28, 2020
Jared was very helpful and friendly. He helped me with the car technology. Teresa was able to get me a lower interest rate on the loan. the car technology. Teresa was able to get me a lower interest rate on the loan. More
by geh
Verified CustomerAugust 25, 2020
Best car buying experience I've had yet. Their sales staff was very friendly and helpfull. In the time of corona I felt very safe and comfortable entering their show room and test driving their vehicle staff was very friendly and helpfull. In the time of corona I felt very safe and comfortable entering their show room and test driving their vehicles. They took all the necessary precautions. Their site has the best online tools to explore inventory and estimate the true final cost. More
by kronos.cr
August 24, 2020
I’m pleased with my experience with this dealership. Our Sales Consultant Jared stuck to our budget and listened to what we wanted out of our vehicle and didn’t push for all of the extras. Sales Consultant Jared stuck to our budget and listened to what we wanted out of our vehicle and didn’t push for all of the extras. More
by Jonathan B.
Employees Worked With
Jared Linton
August 21, 2020
Rick Nelson Was great to work1 visit to look and decided Rick Nelson Was great to work 1 visit to look and decided schedule test drive, 2. Test drive both my wife and I loved Sante Fe. 3. Brought in trade Rick Nelson Was great to work 1 visit to look and decided schedule test drive, 2. Test drive both my wife and I loved Sante Fe. 3. Brought in trade Left in 3 hours with new Sante Fe. Yes that includes finance folks Hyundai credit Approval and prep my New car With a full tank of gas. Teresa in finance was a pleasure to work with also. I’ll come back here in a second. More
by wcford43
August 21, 2020
Knowledgeable. Clean. Friendly. Was there a little over 3 hours maybe offer a protein bar or something otherwise great definitely use Dan Painter again thanks 3 hours maybe offer a protein bar or something otherwise great definitely use Dan Painter again thanks More
by Mwilson327
