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Ideal Hyundai Buick GMC
Frederick, MD
1,853 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,853 reviews
September 14, 2020
After a long search & comparison shopping Ideal offered the best deal. Brionna was most helpful and very patient with my many messages. Thank you again. the best deal. Brionna was most helpful and very patient with my many messages. Thank you again. More
by RG
September 11, 2020
I bought a truck and they did not tell me the hidden vice that the truck has. I bought it for cash and the next day it wouldn't turn on. They gave me an appointment for several days later and they gave it that the truck has. I bought it for cash and the next day it wouldn't turn on. They gave me an appointment for several days later and they gave it to me and told me that I had nothing. Which is a lie because since then I can't use the truck and no one has given me an answer. that is unfair and dishonest. More
by Leobeirutti
Employees Worked With
September 07, 2020
The best Service in the business. Thanks for all the good work. If i have someone else that one a nnew car definitely i will recomend Ideal Hyundai. Thanks again work. If i have someone else that one a nnew car definitely i will recomend Ideal Hyundai. Thanks again More
by MALAVE.CARLOS.A
Verified CustomerSeptember 02, 2020
I had a good experience at Ideal Hyundai buick. My salesperson Jared was very helpful and professional. Would recommend Jared any day of the week salesperson Jared was very helpful and professional. Would recommend Jared any day of the week More
by Juan vasquez
September 02, 2020
Brionna was such a helpful but patient salesperson. She was informative, kind, and straightforward. My husband and I are first-time car buyers, so we were very hesitant but she never made us feel pressured was informative, kind, and straightforward. My husband and I are first-time car buyers, so we were very hesitant but she never made us feel pressured or rushed. More
by jdippolito26
Employees Worked With
Luis, Brionna Thrower
September 01, 2020
Purchased a 2016 Honda Civic in August. Robert and Luis were awesome to work with. Will buy again from this dealership. Service is wonderful. See Robert for your next new or used vehicle. were awesome to work with. Will buy again from this dealership. Service is wonderful. See Robert for your next new or used vehicle. More
by Mac
August 31, 2020
Came all the way from Bronx NY. Best trip and investment I've ever did. Roberto Ocasio helped not only with understanding my purchase but made it very easy. Thank you guys so much for my purchase I've ever did. Roberto Ocasio helped not only with understanding my purchase but made it very easy. Thank you guys so much for my purchase More
by Vivian.ortiz75
August 31, 2020
We came up from the Bronx on a recommendation. We were not disappointed, Robert took great care of us. As new car owners we felt well informed and taken care of. not disappointed, Robert took great care of us. As new car owners we felt well informed and taken care of. More
by nolascor89
Employees Worked With
Roberto (Rob) Ocasio
August 31, 2020
I took my less than a year old Hyundai in for routine service (oil change). I was talked into doing a tire rotation by the service advisor, and I consented. Since this was my second oil change (first p service (oil change). I was talked into doing a tire rotation by the service advisor, and I consented. Since this was my second oil change (first performed at another Hyundai dealer), I thought I had an idea what it would cost. However, I was shocked to learn, after the service was completed, how high the cost was. I tried to get an explanation on the invoice, as it was very confusing, but the service advisors would not. They would not answer how much an oil change even cost, just kept saying it was higher. It wasn't until I did the math (subject the tire service cost, which I did ask prior to work being completed), and directly ask if the cost of the oil change was certain price did they respond yes. I did more research into the service requirement and learned that the tire rotation could have waited another 1500 miles. I also learned that they used different oil type than what is recommended for my vehicle and charged me for an oil additive. I contacted the service manager with my concerns in detail and asked for some clarification with the invoice and what parts were used and why. However, it has been over two weeks and I have yet to get a response from him. More
by SK
Employees Worked With
Justin T.
