Ilderton Chrysler Dodge Jeep Ram

My truck went in with Cam and Lifter to be replaced. Was quoted 2900.00 for the job, turned into over 4k 18 hours of labor and what I learned was at most take 10 to 12 and thats pushing it. It went in on th quoted 2900.00 for the job, turned into over 4k 18 hours of labor and what I learned was at most take 10 to 12 and thats pushing it. It went in on the 14th of November I got it back on the 29th of Jan 2021. They replaced the fuel pump and starter witout advising, in this process they tried to hide they didnt flush out the metal shavings in the engine from the cams and lifters. I had the oil drained and sent to a testing lab, they replaced a less than 6 month old starter that was under a warranty. In this process they over tightened it and busted the side off of the bellhousing which made the engine sound like it was going to blow so they quoted me a used transmission at 5k I called the same place by luck and got it for 1,000. They lied and said the flex plate was broken and needed replaced. The flex plate has no cracks, all teeth are in great shape and its not warped. I have made several trips to be told I dont know what I'm talking about, oh I will find out and get back with you. And after getting the truck towed out of there I find out they didnt give me all the parts to the truck, I'm missing the transmission bolts, I'm mission the dust pan and when they threw the transmission in the bed of the truck they busted it worse. And also tried to put oily parts on leather seats and close the door to damage the side panel. Grease was all over the truck doors, seats, steering wheel. Also in test driving it they put over 300 miles on it and ran a full tank of gas and left it on empty. I'm still waiting on the General Manager to call me back and its been a week! I guess once I call my bank and reverse the charges for the cams and lifters because of the damages they caused to the transmission and scratches and other items I bet they will call back then. More

I just purchased a Stinger from Ilderton & WOW!!! My initial conversation was with Tina in sales. She got everything together & got me with Scott Osborne, their sales manager. Let me tell ya, Scott is t initial conversation was with Tina in sales. She got everything together & got me with Scott Osborne, their sales manager. Let me tell ya, Scott is terrific! He got everything done, KEPT HIS PROMISES & got a driver to meet me halfway to sign paperwork. Scott is the real deal in the business. He knows his job, executes it wonderfully & he is straight forward. Yall got a good guy working with you. Don't let him go anywhere. Thanks again yall!!! More

Great experience and quick deal. Special thanks to Judith. Everyone was very friendly. I love my new car. I would definitely go back for our next car. Judith. Everyone was very friendly. I love my new car. I would definitely go back for our next car. More

They do not enforce their own posted mask policy in sales or service, and whoever runs their messaging on Facebook is rude, condescending, and creepy. or service, and whoever runs their messaging on Facebook is rude, condescending, and creepy. More

More than just a dealership, but a family oriented business with a friendly atmosphere! We've purchased 2 vehicles here now, and my wife and I know with out a doubt it'll be my go to dealership in the business with a friendly atmosphere! We've purchased 2 vehicles here now, and my wife and I know with out a doubt it'll be my go to dealership in the future. I can't say enough about this dealership, but I highly recommend this dealership to out preform any other, in terms of helpful, friendly service that's always available to everyone who is in the market for a new vehicle! I would like to give a Shout out to both employees (Randolph Burns) Certified Sales Professional and (Cody Donadio) Finance Managemener, for their work and dedication on both visits. They went above and beyond their services to making us feel like family! Thank you so much Ilderton for answering our family's needs! More

Easy fast purchase.. Sales man was friendly, helpful and overall great to work with. Stock to choose from was plenty.. Enjoyed overall experience. First new car in many Sales man was friendly, helpful and overall great to work with. Stock to choose from was plenty.. Enjoyed overall experience. First new car in many years so Brandon made it enjoyable More

Brandon Johnson Brandon johnson is by far the greatest person I have dealt when it comes to buy care. He listened to my needs and concerns and went to work for me. I Brandon johnson is by far the greatest person I have dealt when it comes to buy care. He listened to my needs and concerns and went to work for me. I drove out of there with a new 2019 dodge challenger! Guys if your in the market for s vehichlebplease go see Brandon Johnson I promise he will take care of you!!! More

Terrible customer service Purchased new Jeep Commander...great on sales, but will not return my calls regarding the warranty. I have called multiple times and left messages. Purchased new Jeep Commander...great on sales, but will not return my calls regarding the warranty. I have called multiple times and left messages. I would not recommend purchasing here if you want any type of service after the sale. More

Sales and Service When I purchased my vehicle in 08/13/2018...that was an experience I'll never forget...they offered me two awful vehicles. The first vehicle...I coul When I purchased my vehicle in 08/13/2018...that was an experience I'll never forget...they offered me two awful vehicles. The first vehicle...I couldn't see the physical damage (it was late/dark/salesperson never mentioned or showed me the damage). I took pictures of the vehicle before I left the dealership, and saw physical damage...looked like it had been in a accident...So the next visit I told them I was not taking it like that for them to tell me it had water damage based on the CarFax Report...So, they showed me another vehicle, SUV...it smelled bad and was full of animal hair, just nasty...I figured if the owners couldn't keep it clean, then I did not trust they took care of it, not to mention that the dealership showed it to me in that condition. I would have left and never went back if it were not that I was Pre-Qualified by Capital One which required that I use that dealership. Then, they screwed up my credit report making all those credit checks when I only agreed to have it checked once. To add icing, they stated they did a pre-sale inspection, yet my oil was dirty, I needed anti-freeze, and I had NO windshield wiper fluid in the vehicle. So, they are a piece of work. I can tell you some other things, and this review will turn into a BOOK. I'll never buy anything else from them again, that's for sure. Nor, will I recommend them.... More

The place is a joke at best. If they had negative stars they would sure get it. There must be a ton of fake reviews on this place. I had terrible service in 2008 and terr at best. If they had negative stars they would sure get it. There must be a ton of fake reviews on this place. I had terrible service in 2008 and terrible service in 2019 so things don’t change. We made a 7:30am Monday appointment over the telephone which they stated you are pretty much going to be in and out the door on the same day. I had quite a few things to check out under warranty and they noted them on the work order. They stated that my vehicle would go directly back and have it’s oil changed and inspection done right away before they check everything. I told them I understand that some things are intermittent and I understand that if they can’t get to everything but complete the oil change and inspection and if they can’t get to the rest by Thursday I will bring it back. Two full days go by, they call at 3pm to ask me what I would like done by Thursday. I ask what has been done over the past two days. He tells me nothing has been done, it hasn’t even been pulled into the service area. What a joke. What’s the point of an appointment I asked. He stated that they don’t have a service manager right now like somehow that justifies doing nothing at all. I will never go to this dealer again for anything. I’ll Make sure to let everyone I know how much lack of service they have and will also call Chrysler customer care and tell them about my bad experience and lack of service. If they can’t fit you in on the day you make an appointment they should let you know that day. It would save people the hassle of juggling cars and tasks. Save yourself the trouble and make a trip to north point Chrysler in Winston. At least I picked my vehicle up so I would not have to deal with potentially inferior work done on the vehicle as well. More