Imlay City Ford, Inc

Loving this new F150 I can't explain enough how much I love my new F150. Before upgrading I was driving a 98 F150 and figured it was time for an upgrade. It's wild going f I can't explain enough how much I love my new F150. Before upgrading I was driving a 98 F150 and figured it was time for an upgrade. It's wild going from crank windows to all the features in the FX4. Mark and Alex were extremely helpful and seemed to be extremely knowledgeable about all the different models and features. More

Got an amazing deal on my Jeep I found my new Jeep Grand Cherokee online and saw that it was at Imlay City Ford. It was a bit of a drive but it was well worth it because I got a gre I found my new Jeep Grand Cherokee online and saw that it was at Imlay City Ford. It was a bit of a drive but it was well worth it because I got a great deal on my car. The staff was all super friendly and took care of me along the way. I came back a couple of months later for my free oil change, they also noticed I had ran over a nail so they fixed my tire at no cost. I would highly recommend buying your next vehicle from Imlay City Ford. Thanks! More

Sales and service I’ve purchased several vehicles from Imlay City ford & have them all serviced there. Everybody is incredibly friendly & helpful!! Thanks for taking I’ve purchased several vehicles from Imlay City ford & have them all serviced there. Everybody is incredibly friendly & helpful!! Thanks for taking great care of me!!! More

Great Customer Service I recently went to Imlay City Ford when my engine light came on. My family was going on vacation and I hoped to have my vehicle fixed quickly. They we I recently went to Imlay City Ford when my engine light came on. My family was going on vacation and I hoped to have my vehicle fixed quickly. They were not only able to quickly identify the issue, but they also retrieved the needed part from another dealership and gave me a courtesy vehicle to drive for the evening so I could finish preparing for our trip. The service at Imlay City Ford is second to none and I highly recommend their services. More

Terrible customer service I took my care to Imlay City Ford as there was a great deal of road noise. I had had a previous problem with my shocks and struts and knew that the ti I took my care to Imlay City Ford as there was a great deal of road noise. I had had a previous problem with my shocks and struts and knew that the tires had some chopping from that issue but the road noise had increased and I thought perhaps a ball joint or wheel bearing was worn. After initial inspection I was told that the tires were shot due to uneven wear. This was expected and known to me. I was also told that the rear stabilizer bar was worn and needed replacing. I approved the repairs and received a quote for the repairs. Later on in that day I received a call stating that the tech had found that the right from wheel bearing was no good and this was not found on initial inspection. I authorized repair of this item also as I had suspicions that there might be an issue with these components. While repairing the wheel bearing the tech performing work stated and I quote from the bill "right front outer tie rod...separated during wheel bearing replacement". They told me that they would get the part in and the car would still be done that day. The part did not come in and the car was not completed until the following day. The service center also told me that due to having to replace the tie rod I would need a four wheel alignment. I told them not to break anything else while they were "fixing" my car. I had to borrow a car for work as mine was not ready and I need my car for my job. When I picked the car up the person who took me to the billing window was very smug and did not offer any sort of apology for the extra time or expense to fix the vehicle. I will NEVER deal with this dealership again and I will strongly recommend that others who are considering dealing with them look elsewhere. Worst customer service experience ever. Below is the list of all employees listed on my invoice. More

Complete waste of time When you make an appt. for work to be done on Monday & Thursday they tell you they won't have time time until the following Wednesday there's a real p When you make an appt. for work to be done on Monday & Thursday they tell you they won't have time time until the following Wednesday there's a real problem .. It would seem like after a 4 days they could tell you what's wrong!! The truth is it's sat in the parking lot all week & they have done nothing . Anyplace would be better than that customer service !!! More

Maintenance Performed - Excellent Very timely, dealer does everything possible to make my life easier. I try to have all my work done here and purchases when possible. Thank you. Very timely, dealer does everything possible to make my life easier. I try to have all my work done here and purchases when possible. Thank you. More

Service 2nd time I made an appointment for service ( oil changes ) on 2 vehicles with their virtual service consultant and both times after getting confirmati 2nd time I made an appointment for service ( oil changes ) on 2 vehicles with their virtual service consultant and both times after getting confirmation via email , they said they never received it when we showed up for the appointment. Why have it if it does not work. More

Sold the car right out from under me I worked out a deal on a 2014 car that they have had for a long time . And we got to a price that i agreed with and when i called back to buy it in 15 I worked out a deal on a 2014 car that they have had for a long time . And we got to a price that i agreed with and when i called back to buy it in 15 minutes i was told it was sold . I cant be leave that happen to me. And not a good way to do business . It left a bad tasted in my mouth . Most dealer told me that they would have called me first before they sold the car and made sure i didn't want it . It is a greed driven dealership . . More