Imperial Chevrolet

highly recommend This was an overall great experience. Colby Craig was our saleman and he was very personable and displayed a great sense of humour as well as knowledg This was an overall great experience. Colby Craig was our saleman and he was very personable and displayed a great sense of humour as well as knowledge. The weekend that we went was a very busy one for the dealerhip. Although it was a long process, the dealership was great while we passed the time waiting for the financing office. They are delivering my vehicle to me so that I dont have to make a 3rd trip there since they are 1.5 hours from where I live. Only 2 issues that were bothersome... the internet price was unclear as there was a catch in the fine print that added 1000$ to the actual price and it has been 5 days and I have not received my vehicle yet so that is frustrating as I have now lost 1 week of driving it but not 1 week of paying for it. More

Blown motor corrected Bought my '08 Chevy Malibu three years ago and unfortunately the finance managrr at the time was a crook and has since left Imperial. I bought an exte Bought my '08 Chevy Malibu three years ago and unfortunately the finance managrr at the time was a crook and has since left Imperial. I bought an extended powertrain warranty through this finance manager, however I was given the incorrect warranty and ran out of warranty. Then I started having issues with my motor and found out I was sold something other than what I paid for. Once i informed the dealership of my issues, they worked with me on a resolution. The resolution being an assist in payment of a used replacement motor. And they even threw in a car wash! More

Good experience I had my jeep in for a recall and a part replacement, Everyone was very friendly and all was completed within a hour. Overall I am very pleased with I had my jeep in for a recall and a part replacement, Everyone was very friendly and all was completed within a hour. Overall I am very pleased with the service. More

AWESOME My husband and I went to get our ignition switch done which was on a recall list so while waiting I test drove a 2013 chevy cruz but walked out 7 hour My husband and I went to get our ignition switch done which was on a recall list so while waiting I test drove a 2013 chevy cruz but walked out 7 hours later with a 2014 chevy cruz. Yes we had to wait for a finance person but sometimes the wait is well worth it. They bought out my loan on my other car, the sales guy ed was awesome along with Ahmad the finace manager. Lastly I would have to say the rest of the crew at chevy were great More

AWFUL we were called five times to return because we were shopping around we made an appt. we were told to ask for Bruce well he was very rude I can't belie we were called five times to return because we were shopping around we made an appt. we were told to ask for Bruce well he was very rude I can't believe being called so many times just to return and be treated like that!!! More

2015 Chevy Equinox Purchase We had put a deposit on a vehicle at another dealership the day before, came into Imperial, met with Patrick, who immediately said he could make a We had put a deposit on a vehicle at another dealership the day before, came into Imperial, met with Patrick, who immediately said he could make a better deal for us, which he did. While waiting, they gave us a gift card to the diner next door for my wife and I to have dinner. We drove off the lot with the new car that night! More

Great buying experience for my son's first car purchase! My son had rented a car last year very similar to the 2014 Sonic we saw for sale at the dealership. He absolutely knew he wanted the Sonic with the r My son had rented a car last year very similar to the 2014 Sonic we saw for sale at the dealership. He absolutely knew he wanted the Sonic with the rear view camera with a dark exterior and interior. We were greeted by a lovely young man named Jacob Kral with a engaging smile and friendly greeting! He showed my son and I the car Chris was dreaming of! We took it for a test drive and Jacob explained the car's features throughout which were many. Jacob took great care to find all possible rebates for the car because my son was buying a car for the first time and is a recent college graduate. The Sonic was a 2014 well equipped new vehicle which also provided extra savings! Jacob answered all our questions. The manager Bruce D'Ambra was also great! He too helped to make the whole experience a wonderful one. They were both always just a phone call away for any of our questions and concerns. They both quickly felt like family looking out for my son's best interest. While putting together the paper work etc. they provided both of us with generous free dining cards from the restaurant on the premises. We got to have a relaxing meal in cozy surroundings while waiting. The dealership at Imperial is immaculate, nicely designed, and has well appointed decor. They have a "HUGE" selection of vehicles to choose from. You could not ask for a better experience with Jacob as your salesman and Bruce as your manager! These gentleman will go completely out of their way to find the vehicle that is best for you and at a very desirable price! Today my son got to drive home his first new car with excitement in his voice and a little extra gleam in his eyes because of these two exceptional guys Jacob Kral and Bruce D'Ambra. Thank you both so very much! We could not be happier with the whole experience you both provided! More

Great service Mark and Ahmad took great care of us and provided great customer service. They took the time to answer any questions, and made sure we left happy. Mark and Ahmad took great care of us and provided great customer service. They took the time to answer any questions, and made sure we left happy. More

Very Good Experience Overall My husband and I walked into Imperial to look at the Chevy Equinox. I had seen these cars on the road and really liked the style but had never drove My husband and I walked into Imperial to look at the Chevy Equinox. I had seen these cars on the road and really liked the style but had never drove one-we didn't expect to buy one right then and there. Scott was so friendly and immediately showed us the different models and what he had to offer us. He recommended I try the Equinox LT2 and we loved it. The ride was so much better than other SUV's I tried in the same price range. Scott made the whole experience very easy and hassle free. He also gave us a gift cert. next door for dinner while we waited. Great service!! Ahmad with the financing-Did a great job too!!! Thank you!! More

2014 Ford Taurus SEL I was looking at an older Ford Taurus when I stumbled on a 2014 used Taurus for an unbelievable price. Sales went way beyond my expectations and we go I was looking at an older Ford Taurus when I stumbled on a 2014 used Taurus for an unbelievable price. Sales went way beyond my expectations and we got the entire deal done in 2 hours! I went to two other dealers who had to check with the manager or wasn't sure the car was available, but Imperial was outstanding in their sales, office and service. I would recommend anyone looking for a used car and want to make sure they get great service they need to go to Imperial. This is the 5th car my family has bought there in the last 4 years! I recommend Brian Martins for sales and the Sales Managers both Bruce and Tom were so great to work with - I see no reason to go anywhere else. More