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Imperial Chevrolet
Mendon, MA
1,331 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 59 service reviews
September 17, 2026
WAS IN A COUPLE OF WEEKS AGO AND HAD A VERY BAD EXPERIENCE WROTE A REVIEW AND WITHIN TWO DAYS GOT A CALL FROM A MAN NAMED RICH IN THE SERVICE DEPT HE SAID HE WANTED TO MAKE IT RIGHT SCHEDULED ANOTH EXPERIENCE WROTE A REVIEW AND WITHIN TWO DAYS GOT A CALL FROM A MAN NAMED RICH IN THE SERVICE DEPT HE SAID HE WANTED TO MAKE IT RIGHT SCHEDULED ANOTHER APPOINTMENT AND HE DID EVERYTHING HE SAID HE WAS GOING TO DO AND THERE WAS ZERO COST THANK YOU RICH FOR TAKING CARE OF THE ISSUE More
by servicemgr
Employees Worked With
RICH
September 08, 2026
bought my 2023 equinox from them purchased the tire package from them and brought the car in because of a cut in the sidewall was told by the service writer they would not replace it and if there was a package from them and brought the car in because of a cut in the sidewall was told by the service writer they would not replace it and if there was a issue take it up with my sales man bought two cars the same night myself and my son will never buy or bring my car back to them again asked them if the tech could guarantee me there would be no issue and they said no been bringing the car there for service from day one they lost me as a customer will never go back More
by servicemgr
Employees Worked With
December 05, 2025
this guy rocks! !! he has helped us in so many ways everytime we go there he is always right there he is the most nicest guy you ever wanna meet I give in ratings !! he has helped us in so many ways everytime we go there he is always right there he is the most nicest guy you ever wanna meet I give in ratings 5 star no problem like I said before this guy ROCKS!!!! More
by ruggiero.rockstar.steve32
April 12, 2025
I took my truck in with a issue that I knew would be hard to diagnose - and it was. It was frustrating for me and must have been frustrating for them too. Throughout the process they remained professional to diagnose - and it was. It was frustrating for me and must have been frustrating for them too. Throughout the process they remained professional and courteous, and eventually managed to resolve the issue. Very happy with how the matter was handled. More
by TrckDrvr
Employees Worked With
patrick
October 22, 2022
Clean, reliable, honest, informative, helpful, relaxing, friendly, hugh, car wash, state inspections, lounge, television, internet, truthful, knowledgeable, caring friendly, hugh, car wash, state inspections, lounge, television, internet, truthful, knowledgeable, caring More
by s.gura
Employees Worked With
Dan
October 26, 2021
What an absolute pleasure working with Patrick W! I was What an absolute pleasure working with Patrick W! I was very nervous about coming in to Imperial again after a not so pleasant car buying experience What an absolute pleasure working with Patrick W! I was very nervous about coming in to Imperial again after a not so pleasant car buying experience, but Patrick made it easy to work with service and get my car back FAST! Thanks again!!! More
by apintte76
Employees Worked With
Patrick Wallace
October 26, 2021
I would like to take a moment to voice my appreciation for Patrick Wallace in the service department, he was upfront about long wait times for vehicle repair and worked really hard to secure a rental for for Patrick Wallace in the service department, he was upfront about long wait times for vehicle repair and worked really hard to secure a rental for me. I also was given GE roadside assistance number for a quick tow! All in all it was a FANTASTIC experience with Chevy.!!!!!! More
by apintte76
Employees Worked With
Patrick Wallace
October 22, 2021
Excellent and professional staff and I would be buying my next car here. Thank you. next car here. Thank you. More
by albertkaranja59
Employees Worked With
Other Employees :
Richard, Lou Frasca, Luana Olivera, Marc Foley, Waseem Mutair, Richard Flores
May 23, 2021
I went in this Saturday for the triple deal.. Service came out to me to tell me of all the work they felt I needed.... The only problem the triple deal was not done correct. I needed a air filter, th came out to me to tell me of all the work they felt I needed.... The only problem the triple deal was not done correct. I needed a air filter, the air pressure was off on all tires up to 10 pounds different. stick not there for next mileage/. oil change reset not done.... they told me i need rear shocks. then i need antifreeze change when I had a water pump changed.. then I need fuel injectors cleaned..... when I use the cleaner. I am done with IMPERIAL More
by uxbridge63
Employees Worked With
qwerty
May 15, 2021
Sales and service were outstanding. Imperial showroom was clean and neat, sales personal were friendly and helpful, I would recommend to anyone'. Thank you, I love my new car clean and neat, sales personal were friendly and helpful, I would recommend to anyone'. Thank you, I love my new car More
by mary_balian
Employees Worked With
sam santrisi
