Imperial Chevrolet

Excellent focus on the customer My husband and I visited Imperial about 18 years ago and had a terrible experience. In the need for a new vehicle we visited a dealer in Rhode Island My husband and I visited Imperial about 18 years ago and had a terrible experience. In the need for a new vehicle we visited a dealer in Rhode Island and felt that sleazy car buying method of, we have this great car and this is the best deal. We ultimately left the dealership after two hours. My husband decided to drive to Imperial as several of his friends had recently purchased used vehicles there, I was very skeptical based upon our poor visit 18 years ago. Upon arrival on a very rainy Sunday afternoon, the sales manager Tim Donohue immediately greeted us and offered assistance. My husband (being rather upset about the last two hours wasted at the RI dealership) responded with "Hi, could you give me a few minutes to just look around to see if there is anything that interests me" Timmy responded with sure let me know if you need something. After identifying two trucks that met our criteria we began walking back to the building. A nice young man, Jake Kral, met us in the lot and asked if we had questions. (definitely coordinated by Tim, but gave us the space we needed). Jake asked good questions about what our needs were and did not try to pressure us into what the best deal was. Upon taking the truck for a test drive we learned that Jake was new to the firm, he clearly had been studying up on his knowledge of vehicles and the culture of the company. He tried to connect with us and made the experience pleasurable. Shortly after getting comfortable with the truck, the numbers are what really mattered. Jake and Bruce D’Ambra came to us and shared what they could about the factory incentives and gained more information about our needs. From there we met directly with the finance manager Omar Ihjul, it was nice to work directly with the finance manager and for him to work for us. Omar talked about options for financing and we felt as though everyone from Imperial was there to work for us, not just to make a sale. Omar worked through several banks to seek out the best rate for us and we ultimately bought our new vehicle from Imperial. I felt valued with every interaction I had, I look forward to continuing to work with Imperial for future sales and will refer everyone I know to Jake, Bruce, Tim and Omar!! Thank you again More

Excellent Customer Service Jordan L&D We went into Imperial to get some repairs done to our vehicle, and drove out in a brand new car, we could not have done that without the Jordan L&D We went into Imperial to get some repairs done to our vehicle, and drove out in a brand new car, we could not have done that without the hard work of Michael MacDonald and Ahmad Al-Jallad, We would recommend Imperial anytime. More

Great Buying Experience My car buying experience at Imperial Chevrolet was a pleasure! After recently purchasing a new Ford Explorer from Imperial Ford, I decided that I wo My car buying experience at Imperial Chevrolet was a pleasure! After recently purchasing a new Ford Explorer from Imperial Ford, I decided that I would give the Imperial dealerships an opportunity to secure my purchase of a company vehicle. The salesman, Ed Connors, was friendly, outgoing, and knowledgeable about the Silverado I was interested in. After a short test drive we sat down to negotiate a price for the vehicle. An agreement on a very competitive price with my trade-in was reached quickly with the help of Sales Managers Bruce and Tim. I would recommend Ed Connors and Imperial Chevrolet to anyone in the market for a new or used car. More

Highly recommend - Best Deal !!! We went in just " looking" and were given 100% best sales and finance help you could ask for ! Patrick was courteous and kind and answered all our qu We went in just " looking" and were given 100% best sales and finance help you could ask for ! Patrick was courteous and kind and answered all our questions. Imperial has such an inventory all we had to do was pick the color!! He knew what he was talking and was extremely helpful. Ahmad and Patrick worked as a team and gave us the best rate as a customer you could ask for. I would 100% recommend Imperial Dealership for your new or used car needs !!! More

Everyone should buy here After almost a year and a half of searching to buy a new car, only to be disappointed due to a small budget I finally ended up at Imperial and they we After almost a year and a half of searching to buy a new car, only to be disappointed due to a small budget I finally ended up at Imperial and they went above and beyond to ensure that I received every rebate available to me as well as working with me to find a price that fit my budget. I am certainly buying from here again in the future! More

Great car buying experience! Our salesman Ed Connors was a pleasure to deal with and went above and beyond to help us find the van i spotted online. We should have just had our us Our salesman Ed Connors was a pleasure to deal with and went above and beyond to help us find the van i spotted online. We should have just had our used truck picked up by pick and pull rather than trade in we would have gotten more this was not Ed's choice. Live and learn! We have been recommending Ed to everyone we know and hope to get a second car from him when we can. More

Very relaxed car buying experience! I had searched the internet for Chevy Cruze prices.The first dealer I went to advertised the best price but when I arrived said I did'nt qualify for a I had searched the internet for Chevy Cruze prices.The first dealer I went to advertised the best price but when I arrived said I did'nt qualify for all the rebates. I then went to Imperial where they had the car I wanted at the price quoted by Harry Johnson. Salesman Mike Brown and manager Tim Donohue worked hard and got me all my rebates and my G M card points.I walked out of the showroom a very happy customer! More

Excellent Customer Service Our salesman, Mike Brown, was the best car salesman we have ever had the experience in dealing with and we have both a lot of new cars over the years. Our salesman, Mike Brown, was the best car salesman we have ever had the experience in dealing with and we have both a lot of new cars over the years. More

New car We just bought a new car at Imperial, we love the car and we had a terrific experience with everyone at Imperial,will recommend to everyone we know. We just bought a new car at Imperial, we love the car and we had a terrific experience with everyone at Imperial,will recommend to everyone we know. More

Great service and quality Buying experience of our new Chevrolet cruze was a pleasant experience working with Brian and Tommy. They serviced our every need with our new purchas Buying experience of our new Chevrolet cruze was a pleasant experience working with Brian and Tommy. They serviced our every need with our new purchase. More