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Imperial Chevrolet

Mendon, MA

4.5
1,309 Reviews
THE IMPERIAL CARS DIFFERENCE • We are a 9-brand dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis and Toyota vehicles. • We Maintain an inventory of 2,500 new and pre-owned vehicles • We monitor the competition on a daily basis to guarantee the best prices • We work with 60 banks and credit unions to get our customers the lowest possible interest rates • We have nearly 3 million dollars of in-stock parts at all times. • Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday. • Our expansive service department is open 6 days a week for your convenience • Our service technicians receive daily factory updates and continuous training and certification • On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store. OUR MISSION • Is to create 100% customer satisfaction with all our products, prices, and services • Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability. Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family. CORPORATE CITIZENSHIP We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010 we
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18 Uxbridge Rd

Mendon, MA

01756

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Showing 1,309 reviews

June 09, 2016

Scott Bregnard, sales We recently purchased a new Chevrolet from Imperial Chevrolet. Scott Bregnard was helpful, informative, & eager to get us the right car at the right More

by Busaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Bregnard Jr.
Jun 09, 2016 -

Imperial Chevrolet responded

Dear Busaa: Thank you for your business and for taking the time to share your kind words about Scott Bregnard and your experience at Imperial Chevrolet. Scott and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.

June 02, 2016

jessica liseno Outstanding service i cannot say enough about Jessica liseno's outstanding and supportive customer service, I have purchased several cars at imperial and if a problem as More

by lesliedep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jessica liseno
Jun 02, 2016 -

Imperial Chevrolet responded

Dear Leslie Depasquale:: Thank you for the opportunity to earn your business and for taking the time to share your Imperial experience. I am very glad you enjoyed working with Jessica Liseno and the team in our Imperial Chevrolet Service Dept. Please do not hesitate to reach out to us if we can be of any assistance. We're here to help. Sincerely, Mike Penner General Manager'Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.

May 26, 2016

Excellent customer service I recently bought a 2015 chevy silverado and Scott went above and beyond with everything from helping me feel unpressured when shopping to helping me More

by Moejuise23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Ihjul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Bregnard Jr.
May 27, 2016 -

Imperial Chevrolet responded

Thank you for your business and for taking the time to share your kind words about your experience at Imperial Chevrolet. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.

May 27, 2016 -

Imperial Chevrolet responded

Dear Moejuise23: Thank you for your business and for taking the time to share your kind words about Scott Bregnard and your experience at Imperial Chevrolet. Scott and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

May 16, 2016

IMPERIAL TRULY MEANS "SOMETHING MAGNIFICENT!" Bruce - You made us feel like family! Mo - You have an incredible way of connecting to your customers and knowing their needs and tastes! Omar - You More

by Jimbo & Christine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mo Alomar, Jessica Liseno, Bruce D’Ambra
May 16, 2016 -

Imperial Chevrolet responded

Thank you very much for taking the time to write such a lovely review for Bruce D'Ambra Mo, Omar, Jessica and Roger. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you!! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

May 13, 2016

************Outstanding********** This is the 3 vehicle I have purchased at an Imperial Dealer and will be back again. Every time I go in I'm treated with respectful courteous service. More

by tracx2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Earl
May 13, 2016 -

Imperial Chevrolet responded

Dear tracx2: Thank you very much for taking the time to write such a lovely review for Jon Earl. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

May 02, 2016

great very professional customer friendly would recommend friends/family to have vech worked on other dealerships I dealt with in past was not so good ve More

by steve the hunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tim fenner
May 03, 2016 -

Imperial Chevrolet responded

Dear Steve the hunter: Thank you very much for taking the time to write such a lovely review for Tim Fenner. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us..

April 30, 2016

Awesome service! My car was towed to Imperial from another garage that had it for several weeks and couldn't figure out what was wrong with it. Within hours the proble More

by Dianne Thayer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean in the service department , Tim Donohue
May 02, 2016 -

Imperial Chevrolet responded

Dear Dianne Thayer: Thank you for your business and for taking the time to share your kind words about Sean and your experience at Imperial Chevrolet Servcie Dept. Sean and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge,,Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

April 29, 2016

PROFESSIONAL SALESMAN I recently purchased a new 2016 Chevy Malibu LT from Imperial Chevrolet. I was introduced to Bruce D'Ambra who came highly recommended. After Speaking More

by Halo2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce D’Ambra, Scott Bregnard Jr.
Apr 29, 2016 -

Imperial Chevrolet responded

Dear Halo2011: Thank you very much for taking the time to write such a lovely review for Scott Bregnard. We're thrilled that you took the time to share your experience On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

April 27, 2016

Service visit I took my truck in for service at the beginning of April for a problematic check engine light I have brought to multiple dealerships to fix with no sa More

by RichardS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Liseno
Apr 28, 2016 -

Imperial Chevrolet responded

Dear Richard S: Thank you for your business and for taking to share your kind words about Jessica Liseno and your experience at Imperial Chevrolet. Jessica and the entire staff here at Imperial truly appreciate it. Sincerely, MIKE PENNER General Manager Imperial Cars Imperial ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.- Dodge-Ram-Jeep

April 27, 2016

Good timely service. I have brought my old Ford expo and now my New Tacoma in to chevy because i think its hard to find a service writer and techs that will be straight sh More

by Joe donny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean McCabe
Apr 28, 2016 -

Imperial Chevrolet responded

Dear Joe Donny: Thank you for your business and for taking the time to share your kind words about Shawn McCabe and your experience at Imperial Chevrolet Shaun and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford , Chevy, Chrysler-Dodge-Ram-Jeep :The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

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