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Imperial Chrysler Dodge Jeep Ram - Service Center

Mendon, MA

3.8
63 Reviews

63 Reviews of Imperial Chrysler Dodge Jeep Ram - Service Center

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August 27, 2021

I can’t say enough good things about Ed Kelly. He was great to work with and Imperial is worth the trip for anyone looking for a car. Paul in Service also went above and beyond. The Imperial facility i More

by Dave P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul in Service, Edward Kelly
July 03, 2021

I have a few cars that I take for service at Imperial's Jeep dealership. The last two times I was there I dealt with Mike. Very outgoing, caring, remembers who you are, just overall nice guy (funny too). More

by mmarkou60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike (Service Dept. Jeep)
June 21, 2021

Just had another great experience at Imperial Jeep service. Mike Costello was fantastic. He always takes a personal interest in making sure you leave there happy and satisfied with the service you rec More

by brookdec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Costello
June 08, 2021

I had an appointment on Saturday, 6/5 to have my car serviced and to have a noise evaluated. I worked with Paul Sullivan in the Service Department who was awesome!! He called me to let me know that th More

by Shelby
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Sullivan n the Service Department
June 07, 2021

I bought a used 2019 Dodge Ram. I have returned twice for service in the past four months. The service Reps and mechanics have been great. They have been nice, polite, understanding and have covered all part More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Sullivan, Edward Kelly
Jun 07, 2021 -

Ed responded

I bought a used 2019 Dodge Ram. I have returned twice for service in the past four months. The service Reps and mechanics have been great. They have been nice, polite, understanding and have covered all parts and service 100 %. Service Rep, Paul Sullivan, has been extremely helpful in making sure all my needs and request have been fulfilled. I found a great used truck. Absolutely five STARS.

June 07, 2021

Paul Sullivan Jr in the Jeep service department was excellent to deal with. He helped with my problem and the technicians performed well - Happy Customer! More

by Jeep JKU 2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Sullivan Jr
June 02, 2021

I am very pleased with my experience at imperial and big thanks to Bill Ott for taking the time to walk me through things and explain them. It’s nice to have a knowledgeable staff that cab make sense of a s More

by WillD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Ott
May 31, 2021

Bill Ott was extremely help full will always ask for him for my service needs. Would not service anywhere else, he is very knowlagable about the dodge jeep chrysler products. More

by ottk62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Ott
April 24, 2021

Work with Bill Ott, was very helpful and friendly. Figured out my electrical problem same day! Still under warranty so there was no charge. Couldn't be happier! More

by Douglasv1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Ott
April 21, 2021

i brought my vehicle in for rear brakes and dealt with Bill Ott. he was very knowledgeable, professional and friendly. i was very pleased with my experience with Bill and the entire service department. lo More

by bill.docherty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Ott
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