Imperial Ford

Very Satisfied Repeat Customer I recently purchased a Ford Fusion from Imperial, which is the third car I have bought from this dealership. I have been going there for the past 8 y I recently purchased a Ford Fusion from Imperial, which is the third car I have bought from this dealership. I have been going there for the past 8 years and have had the pleasure of doing business with Dave Bertulli as my salesperson. Dave is extremely knowledgeable with the inventory and listens carefully to what the customer is looking for and then makes his recommendations. Over the past 8 years I have purchased 2 used cars and one new one. The prices were fair and the cars have been reliable. I have also been extremely pleased with the Service Department. More

Pleasant experience. I had a flat tire and was worried that I was going to have to pay for a brand new tire. Don, assured me that if they could just patch the tire, that t I had a flat tire and was worried that I was going to have to pay for a brand new tire. Don, assured me that if they could just patch the tire, that they would. I was so happy when he told me that they were able to patch it! I appreciated that Don did not try to sell me a brand new tire when it could easily be fixed. I appreciated the honesty. He was courteous and helpful. I would recommend people bring their car in for service at Imperial Ford. More

Apex sales and financing team. Let me start out by saying, I am a car guy and, generally: i am not the easiest customer to deal with. I know when someone is trying to slick taIk me Let me start out by saying, I am a car guy and, generally: i am not the easiest customer to deal with. I know when someone is trying to slick taIk me and I can see a plastic smile a mile away. There was none of that here. The salesman Michael Potenza was an absolute breath of fresh air. I never got the feeling that I was being talked at. I felt like a valued customer instead of a commission figure. I was never rushed into any decision I was uncomfortable with. I have been to 5 different dealerships in the past month and Michael was easily the most helpful, honest, and genuine person I had dealt with. He made the experience an absolute pleasure. Mike... thank you. On to financing.... Kim is as real as they come. There isn't a lying bone in her body, as far as I could tell. Her direct and straightforward attitude lent themselves fantastically to her sense of humor. I don't think I have ever had such a good time while making such a weighted financial decision. I couldn't have asked for a better team at Imperial Ford. Thank you for the excellent experience. More

Great service department Always take my car here for service, all the associates are very polite, helpful and friendly, especially Frank Best. I would recommend anyone in the Always take my car here for service, all the associates are very polite, helpful and friendly, especially Frank Best. I would recommend anyone in the Mendon area to stop by Imperial for your car servicing needs! More

Return customer Great experience in 2013 and again in 2017. Maaz and Bob were professional and courteous and took the time to find what we wanted and worked to get Great experience in 2013 and again in 2017. Maaz and Bob were professional and courteous and took the time to find what we wanted and worked to get the best price possible. We would definitely recommend them to friends and family and will do business with them again. They were fantastic and made purchasing a new truck an extremely pleasant experience. Thank you! More

Never Fixed Issues - Waste of time After purchasing a 2016 Ford Explorer from Imperial Chrysler I had multiple issues resulting in 3 returns to Chrysler and Ford service. 20 total days After purchasing a 2016 Ford Explorer from Imperial Chrysler I had multiple issues resulting in 3 returns to Chrysler and Ford service. 20 total days without my vehicle and the problem was never corrected and in fact there were even more issues such as the liftgate was totally shifted and not sealing...and after sending to the body shop to have that repaired, a door panel fell off my car while driving on 495. I will never do business with Imperial service or sales again. Totally turned what should have been a great experience and a loyal customer into a lost customer for Imperial and a new loyal customer at another local dealership....and I bought a brand new car there instead. More

Pleasantly surprised I noticed that my inspection sicker was expired, and was nervous that the Ford Dealership would not be able to take me at the last minute. I was pleas I noticed that my inspection sicker was expired, and was nervous that the Ford Dealership would not be able to take me at the last minute. I was pleasantly surprised when Don, the service adviser, said he could fit me in. I was so happy because I didn't want to have to drive around for another day with an expired sticker. Don was great and I would highly recommend asking for him when bringing your car in for service. I will definitely be returning if I have any issues with my car in the future. More

Great experience! Maaz was my sales person. He did a great job. Presented us with a great deal, kept all his commitments. The process was very efficient and probably th Maaz was my sales person. He did a great job. Presented us with a great deal, kept all his commitments. The process was very efficient and probably the best car buying experience that I've had. I would recommend Maaz and this dealership. More

Couldn't be hapoier I drive an older fusion . My engine light had come on and I was worried i would be looking at a large amount of money to repair my vehicle. I called a I drive an older fusion . My engine light had come on and I was worried i would be looking at a large amount of money to repair my vehicle. I called and spoke to Rick at imperial Ford. He was able to get me in right away and explained the process . Come to find out the reason my engine light was on was because of a part on recall . So a repair that I thought would cost alot ended up coating me nothing. I can not thank Rick and the imperial Ford service team enough for this . You guys all made it a very good day . I would ABSOLUTELY recommend anyone with a Ford to see Rick and the Imperial Ford service team with any concerns at all. Thanks again More

Great service I was in a rush to get an oil change for my car, and I honestly did not think that they would be able to get me in, but to my surprise they did. Richa I was in a rush to get an oil change for my car, and I honestly did not think that they would be able to get me in, but to my surprise they did. Richard was very friendly and very professional. I highly recommend this dealership. More