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Imperial Ford
Mendon, MA
948 Reviews
THE IMPERIAL CARS DIFFERENCE
• We are a nine-brand automobile dealership carrying Chevrolet, Chrysler, Dodge, Ford, Jeep, Ram, Hyundai, Genesis, and Toyota vehicles.
• We Maintain an inventory of 2,500 new and pre-owned vehicles
• We monitor the competition on a daily basis to guarantee the best prices
• We work with 60 banks and credit unions to get our customers the lowest possible interest rates
• We have nearly 3 million dollars of in-stock parts at all times.
• Our showrooms are open 7 days a week for your convenience and our internet sales team is available to take your calls at 7am Monday through Saturday.
• Our expansive service department is open 6 days a week for your convenience
• Our service technicians receive daily factory updates and continuous training and certification
• On our campus you will find a number of services for your convenience including an authentic diner, car wash and full service detail center, car rental, gas station, and a retail space with medical facilities, hair salon, barbershop, and jewelry store.
OUR MISSION
• Is to create 100% customer satisfaction with all our products, prices, and services
• Is achieved through our commitment community, integrity, discipline, appreciation, generosity, respect, and reliability.
Our staff is encouraged to forever privilege customers, build relationships, embrace values, present solutions, dream big, propose initiatives, stress improvements, and give back—in fact, always give back. We treat every customer as if he or she were a member of the family.
CORPORATE CITIZENSHIP
We pride ourselves on being a responsible corporate citizen and active member of our community. Our efforts including helping school systems, public health facilities, veterans’ groups, youth sports, charities, and nonprofit organizations. Special beneficiaries include the Salvation Army, Milford Regional Medical Center, and The Jimmy Fund. Additionally since 2010
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 948 reviews
April 02, 2024
Thank you Morgan! ! You made the entire truck purchasing experience the best we have ever had. You are levels above the competition. Keep up the great work! If you are ! You made the entire truck purchasing experience the best we have ever had. You are levels above the competition. Keep up the great work! If you are looking to buy a new or used vehicle, ask for Morgan she is the best! More
by LonnyMeloon
Helpful April 02, 2024
From beginning to end my interaction with Lynda glassey was great! She was super helpful, and was on top of things, maken it a easy and smooth process with purchasing a truck from her! Highly recommended d was great! She was super helpful, and was on top of things, maken it a easy and smooth process with purchasing a truck from her! Highly recommended dealing with Lynda More
by Nick viveiros
Employees Worked With
March 23, 2024
I just picked up my 2024 F-350 from Imperial Ford. I have purchased 5 vehicles from them and each time it has been a great experience. Dean Childs has been my salesman over the years and working with I have purchased 5 vehicles from them and each time it has been a great experience. Dean Childs has been my salesman over the years and working with him has been a pleasure. The folks in Finance were great also. I highly recommend this dealership!! More
by Steve
March 12, 2024
Morgan was fantastic! Originally I went to Imperial Ford to test drive a vehicle and wanted to check out some others at Imperial Toyota and she came with us! Throughout th Originally I went to Imperial Ford to test drive a vehicle and wanted to check out some others at Imperial Toyota and she came with us! Throughout the process she was patient, supportive, and I cannot say enough positive things about my experience. Thanks to her professionalism and dedication, I was able to drive off in a new vehicle that same day! I highly recommend Morgan to anyone in search of a positive car-buying experience!! More
by amathis
Employees Worked With
March 07, 2024
We Visited Dean at Imperial a few months ago. He was very knowledgeable on all the questions we had. He took his time with us and didn't make us feel rushed. We saw a car online but by the time w He was very knowledgeable on all the questions we had. He took his time with us and didn't make us feel rushed. We saw a car online but by the time we got there it was sold. He found us an even better one. More
by breannaburnham
Employees Worked With
March 07, 2024
Dean was extremely helpful in my purchase decision and was very knowledgeable about the Focus I was interested in. He was kind and courteous throughout the experience and I will definitely be a returning was very knowledgeable about the Focus I was interested in. He was kind and courteous throughout the experience and I will definitely be a returning customer in the future. More
by bambam72091
Employees Worked With
March 06, 2024
Dean is always so professional, He knew everything about the car we were looking at and amazing he remembered all the cars he has sold us. the car we were looking at and amazing he remembered all the cars he has sold us. More
by Carlamanni123
Employees Worked With
February 14, 2024
Purchased our car 1 month ago. Immediately after purchase, a tire kept losing pressure. Took it back they pulled a nail from it, patched it up. Brought it home only to have it stil Immediately after purchase, a tire kept losing pressure. Took it back they pulled a nail from it, patched it up. Brought it home only to have it still losing pressure. Brought it back again, another nail. Maaz and Nick ordered a new tire and put it on the very next day. No charge! Love this place. More
by CandS
Employees Worked With
Maaz and Nick
January 26, 2024
I just made my 5th vehicle purchase from Imperial Ford and the organization never ceases to amaze me. Haley Lescarbeau was my sales consultant. After a 10-minute consult of my ideal vehicle requirements, and the organization never ceases to amaze me. Haley Lescarbeau was my sales consultant. After a 10-minute consult of my ideal vehicle requirements, Haley had 4 options and 5 minutes later we were test driving. Haley was attentive to my needs and very professional. Haley is a positive influence and inspires overall trust for Imperial. More
by jimslatts
Employees Worked With
January 19, 2024
****Buyer Beware**** I made an appointment to view a car, the appointment meant nothing, the car wasn't ready and I waited 1 hour to test drive the car. Then I was told that the price they show on the i car, the appointment meant nothing, the car wasn't ready and I waited 1 hour to test drive the car. Then I was told that the price they show on the internet isn't the real price of the car, so they tried to pull a bait and switch. Make sure you confirm the price of the vehicle before you go to the dealership. More
by avaleri510
Employees Worked With
