Imperial Ford - Service Center

Wonderful service Went for a oil change and there was a recall that needed to be done as well. Frank Best kept me informed and updated. Great customer service! Beaut Went for a oil change and there was a recall that needed to be done as well. Frank Best kept me informed and updated. Great customer service! Beautiful waiting area. Thank you More

Talking with Richard Borrelli was great. Will be back. Richard Borrelli was very helpful in telling me what my truck needed fixed and what needs to be done in the future. Good to talk to about what should Richard Borrelli was very helpful in telling me what my truck needed fixed and what needs to be done in the future. Good to talk to about what should be done next time I'm there. It was good that he let me thank the technician that performed the service on my truck. More

Great Serivce Experience I brought my Mustang in for service work and a recall notice. Work was performed quickly and professionally. They also called me with suggested repa I brought my Mustang in for service work and a recall notice. Work was performed quickly and professionally. They also called me with suggested repair items including brakes (they were making noise so I knew I needed them) and only did the work I approved without pressuring me to get the other items done that I didn't want to do. Donald was courteous every time we spoke, from dropping my car off, each time on the phone, and picking up at the end of the day. I always have a good experience when servicing my car here. More

Recall and More Having recently purchased my F150 I was a bit dismayed that I received a field service action notice for a Throttle Body issue so soon. Having read Having recently purchased my F150 I was a bit dismayed that I received a field service action notice for a Throttle Body issue so soon. Having read the content of the field service action, it was clearly a preventative action, and necessary. Being from the old school (don’t fix it if it isn’t broke), I was concerned with taking the truck in, as this truck is running perfectly. Frank Best and his team were great. They assured me they had their hands around the issue, and they would get right on it. Well, Frank wasn’t lying. The truck was completed in short order, and because it was right in front of the waiting room window, I got to see the Technician is action. It’s always comforting to see someone treat your truck like their own. The Technician was efficient, and through, and even noticed that the truck need some additional service which I had missed. The free truck wash, is always a plus. I’d like to thank Frank and the technician (didn’t get his name) for the great, friendly, and professional service. More

Sales & Service We recently purchased a Ford F150 from Imperial. Our salesman Jon, was great, be sure to ask for him if you looking for a new Ford. The service depa We recently purchased a Ford F150 from Imperial. Our salesman Jon, was great, be sure to ask for him if you looking for a new Ford. The service department did a great job with our recent oil change and tire rotation. The price was fantastic and it was done a very timely manner. I would highly recommend Imperial Cars. More

Warranty repair done flawlessly I brought my 2016 f150 into service and was very displeased that I had a noise with such a new vehicle. However the professionalism and courtesy I was I brought my 2016 f150 into service and was very displeased that I had a noise with such a new vehicle. However the professionalism and courtesy I was shown by Rick in the service department was bar none. My truck was repaired 100% and in a timely manner. I couldn't be more pleased with the visit. More

Car serviced Don't the service agent was very helpful and explained to me what needed to be done and the cost. He was efficient and pleasant. I will be going back Don't the service agent was very helpful and explained to me what needed to be done and the cost. He was efficient and pleasant. I will be going back for future service visits. More

Great Customer Service and Atmosphere The team at Imperial Ford is always friendly and helpful. They explain any additional work before doing it and they are prompt with my service. The at The team at Imperial Ford is always friendly and helpful. They explain any additional work before doing it and they are prompt with my service. The atmosphere is always professional and the waiting area is comfortable with plenty to while you wait. More

A year and half later, still impressed with this dealership We picked up a left over 2014 F150 one Saturday morning last year in what I can only call a quick and easy purchase. At the time, Dean ?? was easy to We picked up a left over 2014 F150 one Saturday morning last year in what I can only call a quick and easy purchase. At the time, Dean ?? was easy to work with and a simple straight talker without trying to blow sunshine up my aXX and we agreed on a price that I was more than happy with. Recently, I had a pulsing brake issue that when I called service, Frank B pleasantly gave me a date to bring it in and work was done right the 1st time and on-time. I realize that the majority of this credit should go to the tech that did all the work, but they're hidden in the back and I didn't get any name on my aped work to give him credit. Hopefully someone at Imperial will. More