Imperial Ford

Lowest moral standards I've ever witnessed, and unfortunately that truly sums it up. So... brand new car. Within a couple weeks the interior cloth started popping up along rear window, and their re unfortunately that truly sums it up. So... brand new car. Within a couple weeks the interior cloth started popping up along rear window, and their response was simply ... "Oh, we don't fix that". Next..The manual transmission, shifter would pop out of reverse quite often, they said it was the way I was handling it... that's all the attention they chose to give to that problem.. please note, I've been driving a stick for 30 years prior at that time. Next, The touch screen stop functioning within the first year, and there even was a recall on the electronic asst to replace the PCB etc, but once again blown off by Service with a reply of, "Oh . that's not how we understand that recall". I couldn't find another dealership's service dept that would service my car, because of where I bought it. Not because I didn't by from their dealership mind you, only because of the one in particular I did purchase from, specifically Imperial in Mendon, MA First review I've ever written right here. Folks should know how this played out. I'm hard pressed to believe my interactions were unique, the mere ease of how the pushback to my inquiries immediately flowed off their tongue as a natural response was impressive. I simply walked out all three times, didn't argue etc. but... Only because it was so obvious that was just the way they did business. I will never understand how anyone can feel good about work everyday single day and just not care to that level. I hope this was found useful, I do not enjoy speaking poorly of anyone, but bad behavior to this level, take it for it's worth I suppose. More

I went in for a quick oil change, I didn't have an appointment. the service advisor Don took me right in and got me done quickly. Thank you Don for the great service. appointment. the service advisor Don took me right in and got me done quickly. Thank you Don for the great service. More

We brought our Ford Expedition to the dealer we purchased it from because the key would not release from the ignition. After several hours we were told it there was over $2,000.00 of service needed and we ne it from because the key would not release from the ignition. After several hours we were told it there was over $2,000.00 of service needed and we needed to prepay for the parts. My husband then drove to Imperial Ford in Mendon. Within 30 minutes the manager advised that he ran the VIN, we purchased the extended warranty, so this service was covered at 100%. (There was also some other issues that the first dealership advised that was needed and not under warranty.) But Imperial did the legwork to find the warranty we forgot about. They made the appointment and gave us a rental (also covered by the warranty,) since the part would take a few days to come in. They called us to update us during the process and called us once the service was complete (something other dealerships never did.) We will certainly be using Imperial for our service from now on. Thanks Donny for the great service! More

Great sales and the service center was second to none would bring my car for service going forward . Thank you would bring my car for service going forward . Thank you More

Purchased our car 1 month ago. Immediately after purchase, a tire kept losing pressure. Took it back they pulled a nail from it, patched it up. Brought it home only to have it stil Immediately after purchase, a tire kept losing pressure. Took it back they pulled a nail from it, patched it up. Brought it home only to have it still losing pressure. Brought it back again, another nail. Maaz and Nick ordered a new tire and put it on the very next day. No charge! Love this place. More

I had come in on Saturday for my appointment. .Donny greeted me in the drive lane,took my information and proceeded to give my a grill coupon for lunch,which i thought was very nice.they had my se .Donny greeted me in the drive lane,took my information and proceeded to give my a grill coupon for lunch,which i thought was very nice.they had my service done within the hour and a half he said it would take. Thank you for the great service More

I called for an emergency. I hit a curb and ruined my tire.I spoke to Donnie in service and he told me to bring it right in.He greeted me at the drive in area. They had the tir I hit a curb and ruined my tire.I spoke to Donnie in service and he told me to bring it right in.He greeted me at the drive in area. They had the tire and i was back on the road in an hour. I can't thank Donnie enough for the great service.. More

Another wonderful job by Don Hanscom and others. I had an appointment for my wife's Escape for Tuesday 11/22 but dropped off on Monday afternoon. Service got a head start on it then and found that b I had an appointment for my wife's Escape for Tuesday 11/22 but dropped off on Monday afternoon. Service got a head start on it then and found that beyond the 30k service and recall we needed tires and rear brakes. I okayed the work and expected it to take all day on Tuesday. Once again I was pleasantly surprised getting a call in the morning saying that the vehicle was ready. They had also put in for a tire rebate for us. Once again prompt, courteous, and professional. Thanks guys. More

I had an appointment scheduled at 9am and Donald Hanscom met me in the service drive and proceeded to take my information. They took my vehicle in right away and had my service done right away. Very fast met me in the service drive and proceeded to take my information. They took my vehicle in right away and had my service done right away. Very fast and efficent. Thank you very much Donald and the service team.. More

I go to Imperial Ford BECAUSE of their Ford Service Department. I have been taking my trucks there for 12 years now. The whole service crew is fair, honest, customer friendly and has integrity. I trus Department. I have been taking my trucks there for 12 years now. The whole service crew is fair, honest, customer friendly and has integrity. I trust them with my truck and they have never let me down. They do not try to oversell, but will let me know when things need to be done with the vehicle. As a result I have no problems with the vehicles that I take there. Don in the front is really excellent, and the crew backing him up are excellent too---thanks! More