Imperial Toyota

I can't say enough about Bob Bailargeon and his sales staff at Imperial Toyota. Even in the midst of supply chain challenges, he not only delivered the gorgeous RAV4 Prime I wanted, but stayed in touch staff at Imperial Toyota. Even in the midst of supply chain challenges, he not only delivered the gorgeous RAV4 Prime I wanted, but stayed in touch all the way. These days it's rare to get personalized care, but Bob hung in there with me, rejoiced that my car was on its way, and celebrated about as much as I did when it arrived. A real friend in the car business - I really needed it! Amazing. More

Great Service Experience with Kevin DeFrancesco at Imperial Toyota. He was already in the Service Drive to greet me which I really appreciated since My Ford had never been there and Imperial Ford told Imperial Toyota. He was already in the Service Drive to greet me which I really appreciated since My Ford had never been there and Imperial Ford told me they couldn’t look at my truck until end of January. Kevin welcomed me and told me no worries that we could service your truck and do the Imperial Special Triple Play. I am gonna take my truck to Toyota going forward they were kind, professional, accommodating and Kevin is a Bright Talented young man. 5 stars Imperial Toyota Service!! More

Purchased new tires through the Imperial Toyota Service Department and had a great experience. Kevin Defrancesco was extremely helpful and professional. I was very impressed with the level of service. Will Department and had a great experience. Kevin Defrancesco was extremely helpful and professional. I was very impressed with the level of service. Will be back again for sure! Charlie More

Have never been disapointed in this dealership! Every time I have EVER had an issue, they have gone out of their way to take the stress out of stressful situations I went the other day to have my maintan time I have EVER had an issue, they have gone out of their way to take the stress out of stressful situations I went the other day to have my maintance for my 30,000 mile service. When Roger Barron explained what it entailed, I had explained my husband had just purchased new tires early December, when he had a flat out of town. Roger told me that they could certainly deduct that charge from the service plan. I was suprised he could do it and would do it..He gave me a price and when the service was performed, the charge was just as he promised...no upcharge no other issues. Friends of mine were not as happy at the dealerships they have done business with....can't say enough about them or how welcoming they are..will always do business with them... More

Great customer attention and followup after entering dealership premises.Past service records and required recommendations /suggestions offered.Discounts offered if available. Service time as promised.E dealership premises.Past service records and required recommendations /suggestions offered.Discounts offered if available. Service time as promised.Elegant waiting area. More

Jamie is great but he has no pull over the manager and they just are very unfair with their pricing and waste my time to the point that it’s offensive. As a woman I don’t appreciate them holding firm st they just are very unfair with their pricing and waste my time to the point that it’s offensive. As a woman I don’t appreciate them holding firm st a price 6k above MSRP. They really kept me there as long as they possibly could using slimy tactics in previous attempts. I knew Jamie who was good before but the sale manager didn’t budge from the 6k above MSRP because it was still me, a woman. I was there in person with some other slimy sales person that wasn’t Jamie and he made this face like he was doing his best to be kind but really he was being condescending with the long amount of time he wasted with his offensive pricing. At least Jamie didn’t waste my time. Don’t buy from Imperial especially if you’re a woman because they will take all your time and never even come close to a fair price. Fawad Rezayee Was the condescending sales guy. More

I recently worked with Kevin Silva and it was by far one of the easiest car buying processes! He was so friendly and always available. He was able to answer any questions I had and thoroughly explained diff of the easiest car buying processes! He was so friendly and always available. He was able to answer any questions I had and thoroughly explained different features in the RAV4 I was looking at. He also went out of his way to find the color I wanted when none were nearby and he didn’t think it would be possible. He is truly dedicated to making his customers happy! More

Curtis the service writer was absolutely very easy to work with. He explained everything my car needed and helped me out as much as he can. You have a very professional employee. Thank you for your help work with. He explained everything my car needed and helped me out as much as he can. You have a very professional employee. Thank you for your help More

Great service on a very busy day. Roger helped to get the service done on a Holiday. Will be going back service done on a Holiday. Will be going back More

Bringing in my 19 Corolla to the wonderful and courteous staff in the Service Department at Imperial Toyota in Milford is always seamless and such a pleasant experience from the Friendly Car people in Servi staff in the Service Department at Imperial Toyota in Milford is always seamless and such a pleasant experience from the Friendly Car people in Service Drive, to the Service Advisors. I was luckily able to finally work with Kevin Defrancesco. He was so professional and kind and made the visit almost fun. He’s great at connecting with people and has such a great knowledge of the Product and has the gift of gab!! Would strongly recommend working with Kevin D he’s the best!! More