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Imperial Toyota
Milford, MA
1,250 Reviews
Imperial Toyota, a member of the Imperial Cars family of dealerships, is dedicated to being a leading automotive retailer. We earn customers for life by anticipating our customers' needs and by creating a welcoming experience. Stop in our showroom or service center to experience the Imperial Experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
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Showing 1,250 reviews
November 08, 2021
I visited Imperial Toyota for an oil change and tire rotation. I was treated with courtesy and respect. Jen Anderson was very helpful. The service was reasonably priced and didn't take very long . rotation. I was treated with courtesy and respect. Jen Anderson was very helpful. The service was reasonably priced and didn't take very long . Thank you. Joanne Hines More
by joannehines55
Employees Worked With
November 04, 2021
Went in for some basic service (oil & filter, tire rotation) and the entire process was seamless. From scheduling (appointment was made timely) to the actual appointment, everyone was professional an rotation) and the entire process was seamless. From scheduling (appointment was made timely) to the actual appointment, everyone was professional and accommodating. Thank you to Kevin Defrancesco and the entire team. More
by Todd D.
Employees Worked With
Kevin Defrancesco
November 01, 2021
My experience with Imperial Toyota was nothing less than excellent. They were able to provide a service appointment the same day I called. I worked with Kevin Defrancesco who was very cordial, informative a excellent. They were able to provide a service appointment the same day I called. I worked with Kevin Defrancesco who was very cordial, informative and a true professional. Great experience!! More
by jbisceglia
Employees Worked With
Kevin Defrancesco
October 28, 2021
I've had two very good service experiences with Imperial Toyota in the last couple of months, both for our 2020 Sienna. The first was to replace a cable in the steering column. The second was for the sche Toyota in the last couple of months, both for our 2020 Sienna. The first was to replace a cable in the steering column. The second was for the scheduled 15,000-mile service. Both services were done promptly and the staff we dealt with were professional and courteous. More
by Grandpa
Employees Worked With
Eugene Desroches
October 28, 2021
Bob was fantastic, he explained everything in detail. He called back every single time. It was a pleasure. called back every single time. It was a pleasure. More
by amorano0
Employees Worked With
October 21, 2021
Tried to confirm with Chet through chat that they had a pickup in stock. I am at work cannot call and was sending my girlfriend up to buy it, hers just broke down. I also wanted to know if they were sell pickup in stock. I am at work cannot call and was sending my girlfriend up to buy it, hers just broke down. I also wanted to know if they were selling it at sticker or if there was a mark up due to scarcity. Not a tough request. I was told to give him my email phone number and he can check. I asked him just to check and he ended chat. Chet the chat guy is not helpful. I would stay away from this dealer, they just want your info then hound you. I can't get over they refuse to give you a straight answer. Can you trust them? More
by Toyotaguy
Employees Worked With
Chet internet chat
October 12, 2021
I had a very pleasurable experience when purchasing my 2021 Toyota Tacoma at imperial Toyota. Kevin Silva spent the time needed and worked very hard to get me a very good deal. He even went the extra mi 2021 Toyota Tacoma at imperial Toyota. Kevin Silva spent the time needed and worked very hard to get me a very good deal. He even went the extra mile to have my Tacoma ready to drive home that day. More
by csammarco2001
October 11, 2021
Jean done everything in his power to get me my truck promptly, super friendly and no messing around, straight to the point promptly, super friendly and no messing around, straight to the point More
by Mcanny213
Employees Worked With
