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Imperial Toyota

Milford, MA

4.8
1,271 Reviews
Imperial Toyota, a member of the Imperial Cars family of dealerships, is dedicated to being a leading automotive retailer. We earn customers for life by anticipating our customers' needs and by creating a welcoming experience. Stop in our showroom or service center to experience the Imperial Experience.
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Today: 9:00 AM - 9:00 PM Closed Now
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300 Fortune Blvd

Milford, MA

01757

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Showing 1,271 reviews

April 23, 2021

I had a fantastic sales experience with Florian Bixho!! I found the vehicle I had been looking for (over 2 months) and made an appointment on a busy Saturday. Flori took his time, although the dealership More

by cjspencer77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fawad Rezayee
April 22, 2021

Flori went above and beyond to help me. He even lent me his personal demo vehicle when I had to leave my car at the dealership to get my tints repaired. He is phenomenal. He did everything he could in his More

by Rhendadc2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Desiree Merola
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fawad Rezayee
Apr 22, 2021 -

Imperial Toyota responded

Thank you very much Rhendadc2007 for the opportunity to earn your business and for taking the time to share such positive feedback about your experience working with Florian and the team. Wishing you many happy miles. Sincerely, Michael Penner General Manager Imperial Cars Chevrolet, Ford, Chrysler Dodge Jeep Ram, Hyundai, Genesis, Toyota

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Apr 22, 2021 -

Rhendadc2007 responded

You’re welcome Flori was beyond amazing. I don’t have such good things to say about your sales managers Rocco and Tom. They were both very childish very immature and brushed me a side because they didn’t wanna deal with me. I had to call the dealer maybe six times in order for somebody to answer and every time they told Rocco it was me they would hang up on me. After I raise my voice because I was being disrespected by Tom I told him that this is not the first vehicle that I have bought from imperial Toyota this is the second vehicle that I have bought from them or you. Tom and Rocco need some sensitivity training and need better customer service training because the customer service that I have received from them is absolutely 100% unacceptable.

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April 21, 2021

Matt was our sales person. He did a great job. Listen and got us what we wanted for trade too!! This is our 5th time purchasing from Imperial Toyota. More

by Brunonb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desiree Merola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Stolberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2021

They help me with everything I need and I am in love with my new Toyota Sienna . I really recommend Kevin to help you with your new car More

by Mariana Serafim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joao Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Desiree Merola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jen Ribeiro
April 18, 2021

Go see Erica at Imperial if you want to be Go see Erica at Imperial if you want to be treated with respect and want to get the perfect vehicle to meet your needs. In a year More

by Naturegirl
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Majed Abdalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2021

Pat Patel. New Venza. I would highly recommend anyone Pat Patel. New Venza. I would highly recommend anyone searching for a vehicle ask for Pat. Very knowledgeable and patient. He explained all the fe More

by RB
Friendliness
Recommend Dealer
Yes
Employees Worked With
Desiree Merola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Neto
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2021

I had the pleasure of purchasing a new car through Florian. He was the most friendly and helpful sales person I have met. He made this process of me buying my first car smooth and with as less stress More

by Dmendes107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fawad Rezayee
April 13, 2021

Great experience buying a car from here! Paul was extremely helpful and went above and beyond to get me the car I love! Highly recommend! More

by Econley2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Souza
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2021

Paul provided excellent customer service. Thank you paul for the great service. We love our new Rav. We definitely recommend paul at imperial Toyota. He was very patient and answered all our questions and v More

by Jjurdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Souza
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2021

Pat Patel was conscientious and diligent in finding me the car that I wanted from the start. He went over and above explaining the entire process of the steps needed to purchase the Rav-4. I was amazed More

by lindablack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desiree Merola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Bailargeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Neto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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