Impex Auto Sales

Awful experience. Received and cashed my cashier check, plus delivery fee. Called numerous times to get my vehicle delivered, got the run around for 3 days and never w Received and cashed my cashier check, plus delivery fee. Called numerous times to get my vehicle delivered, got the run around for 3 days and never was a priority until I told them I wanted my money back. Finally got it delivered after many complaints and dealing with multiple people. Worst unorganized dealership I’ve ever seen. And to boot..they dropped my vehicle off with the gas light on! Find somewhere else to buy. More

Salesman was multitasking, put my own tempo tag on. Car listed on Website shoiwing it included items... when got home , the listed items were not with car. Bunch of xx ..blah blah.. They refunded m Car listed on Website shoiwing it included items... when got home , the listed items were not with car. Bunch of xx ..blah blah.. They refunded me 50.00 $ but the charger and cover costs 1000.00 and the tyricke charger is 100...so a $50.00 ???? friggin TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

A salesman called me within minutes of my inquiry and set up an appointment for me to see the car. He also sent me a list of other cars that might meet my needs. up an appointment for me to see the car. He also sent me a list of other cars that might meet my needs. More

We purchased from Impex in the past so we knew we would have a great experience. Our salesman Hash was amazing, knowledgeable and very helpful. We will definitely purchase from Impex again in the future. have a great experience. Our salesman Hash was amazing, knowledgeable and very helpful. We will definitely purchase from Impex again in the future. More

Great Staff! Friendly and helpful, they made buying my first vehicle a breeze, great experience, thank you Friendly and helpful, they made buying my first vehicle a breeze, great experience, thank you More

Ben B was fabulous to work with! Shortest transaction time and very painless process. He had us in and out and had such a great attitude. Enjoyed our first experience and encourag Shortest transaction time and very painless process. He had us in and out and had such a great attitude. Enjoyed our first experience and encourage everyone to come see Ben! More

Purchased a vehicle form Teryl. ...Since it was an " AS IS " and was going to be shipped to Ct I needed to be sure that all was good. Since it delivery it is not able to be driven.. ...Since it was an " AS IS " and was going to be shipped to Ct I needed to be sure that all was good. Since it delivery it is not able to be driven...1 week. We are up to $2000 in repairs. Things they said were in working condition are not. My mechanic found mold in the cooling system. Teryl said the car was all checked out and yet the Tension Pulley bearings were so bad the entire belt was wobbling and making so much noise. The lift gate latch was broken so we could not open the hatch. Front brake system has to be completely replaced. AC not working at all....when I was told it did. I was responded back on a moments notice right up until it was delivered....then Crickets. STAY AWAY...they have no honor, no sense of what is right. More

I give them 1 star for there new building. Chris Bruce was our sales person. We found a car we liked and proceeded in test driving it. Came back and set down to have some numbers done. I sugge Chris Bruce was our sales person. We found a car we liked and proceeded in test driving it. Came back and set down to have some numbers done. I suggested that I could be the cosigner since I knew I had a better credit score. I checked several of time with Chris to make sure that we were both on the same page on me being the COSIGNER and he said yes. He comes back and present a bill of sale. Everything was fine until I find myself being the Primary buyer and not the Cosigner as I had requested. I brought it up to his attention and he assured me that I was the cosigner. After I asked for him to verify, he brings someone out to explain to me why they put me as the Primary buyer. I want people to understand that this was done WITHOUT my consent. After we went back and forth on this particular car and seeing how else we can get it without me being on the loan, my boyfriend goes with his dad to the bank directly to get a loan and is approved. My boyfriend then gets a call from Chris saying that it has been flagged as an illegal purchase and Chris sent the paperwork through without us finalizing anything. Tried calling Chris to see why he did that without anything being finalized by us and to see how it is illegal. I asked to speak to a manager and he got upset, said he would have his manager call me and hung up the phone. He then text me to say that they can not talk to me as I am not on the loan, funny as I have been on this process from the beginning. Ms. Jennifer (his manager) then calls me and we speak about the issue. She say that it is illegal and that no matter what, it was going to get flagged and that they did everything they can do to help us. We called the bank and it turns out that the dealership was the one who reported it as an illegal purchase not the bank. Crazy! Cant help but wonder if it was because of our ethnicity! Never the less we will be pleased to take our money somewhere else! More

Customer service was great , so many cars. .vans..suvs and other vehicles was fantastic, great timing...many options to choose from. Good prices to check out...very low on on warranty than many .vans..suvs and other vehicles was fantastic, great timing...many options to choose from. Good prices to check out...very low on on warranty than many other companies..I really like the overall services that they gave me..I hope they stand for there name. We Will See... More

They are responsive to sell but not to provide the service they promised. They gave us an "owe you" document to repair the broken passenger mirror and I specifically asked would get replace it with Ho service they promised. They gave us an "owe you" document to repair the broken passenger mirror and I specifically asked would get replace it with Honda parts and Sammy said "Yes. We'll make it right." Well, that was not true and after the paperwork was signed I can't even get a manager on the phone. Very disappointed and frustrated at this point. Would never buy from them again. More