Impex Auto Sales

Major mechanical problems Purchased a 2012 Audi Q5 from this dealership, within 2 days the oil light came on. I called the salesman and was told to bring it back and they woul Purchased a 2012 Audi Q5 from this dealership, within 2 days the oil light came on. I called the salesman and was told to bring it back and they would fix it. I was told it was fixed only for the oil light to come back on again a couple weeks later. Come to find out nothing was fixed they just changed the oil. I ended up at the Audi dealership to try to figure out whats causing the oil light to come on every couple weeks. They did the oil consumption test and determined its burning oil at a high rate and the pistons need to be replaced. This is a $5,200 job. I called Impex back because they told me they fixed this problem just 2 days after I purchased it which was a lie. Impex wanted to look at it again and told me on the phone the Audi dealership was probably trying to rip me off. I took the car back to Impex only for them to have the nerve to tell me this was normal and nothing was wrong with the car. I'm sorry but the oil light constantly coming on means something is wrong with the car, I also have estimates from the Audi confirming this. If anyone should know whats wrong with the car is the Audi service techs that go to school just to work on Audis which is why I went to them. I also have mechanic friends and family that tell me if its burning oil at this rate the pistons have to be replaced and if you replace pistons thats basically rebuilding the whole motor. This motor will eventually lock up if not fixed and the car will be worthless. Impex told me they just sell the cars they don't make them. They told me I could trade in the car but they would only give me what they would pay for it at an auction which would be significantly less than I paid for it just a few months ago. (what they pay for cars at auctions is about half of what they sell them for) If nothing was wrong with the car, why offer me so much less than I paid to trade it in especially when they were notified 2 days after purchase of this issue and told me they fixed it. This place is a rip off. They buy cars at auctions having no idea whats wrong with the and sell them for double. Their mechanics are not capable to doing major work like rebuilding motors and replacing pistons. They were very nice in the beginning but once they have your money they don't care. There are some things that can be wrong with a car that you will never know until you are able to drive it around for a few days or weeks, like the oil light constantly coming on. More

DO NOT BUY FROM IMPEX AUTO OF GREENSBORO Bought an Audi in 10/2017 problems started asap after buying the car (on the drive home). Called and went back multiple times to be told, their either Bought an Audi in 10/2017 problems started asap after buying the car (on the drive home). Called and went back multiple times to be told, their either was not an issue or that they had fixed the issue - both were lies. Fortunately I purchased a top of the line $3700 warranty, so I willingly went to an Audi dealership to pay diagnoses fees and utilize my warranty for the repairs. The same repairs Impex claimed either didn't exist or that they had fixed. I then found out my warranty that was sold to me as a bumper-to-bumper fix all but wear and tear, is useless. The Audi dealership even told me that I had been lied to. I went back to Impex Auto about the issues, I was told the employee that had sold me the warranty had been fired due to saleing these faulty warranties. I also tried to address all the issues with the car that had been going on since day one. The manager I spoke to on 9/5 was no longer with the company on 9/6 when I called. Oh and they had my car at this point, and the receptionist was rude and kept hanging up on me to the point I had to ride over an hour one way to ask about the status of my car. THEN....I spoke with a manager that said they would look at my car, and wanted to work with me to get me into something else considering all these various issues. I was happy with this.... Their working with me consists of telling me my only option was to finance a 23,000$ car for 32,000 + 2000$ down. My Audi purchased 11 months prior for 28000$ + 3700$ warranty (i had equity with trade in +1500 down originally) they were only going to give me 17,000$ on my trade in! So with down payment + faulty warranty that's 7500$ they took from me hidden behind lies. I asked about the fake warranty that was sold to me in my loan for 3700$, or be applied back to me. I was told the employee had been fired and that was all that could be done. Also on my previous loan, I had a co-signer. The new loan I specifically said I would be the only person on this application. Well they could not get me approved for a 32000$ loan on a 23000$ car; so they took it upon themselves to run the person's credit from the previous year without permission. In addition, staff are unprofessional and more concerned about asking your relationship status instead of doing their jobs. DO NOT BUY FROM IMPEX AUTO SALES IN GREENSBORO NC!!! More

The "Go to Guy" Recently we purchased a Ford Expedition at Impex. Nasser was not high pressure and did what was necessary to make sure we were happy. The entire buyin Recently we purchased a Ford Expedition at Impex. Nasser was not high pressure and did what was necessary to make sure we were happy. The entire buying process was easy and very pleasant. I will recommend this company to my friends and tell them to ask for Nasser! Thank you so much for being so respectful and professional. More

Can I give 10 STARS?? Who would have thought buying a used car would be such a painless and, actually, enjoyable experience?!? Customer service is second to none! These guy Who would have thought buying a used car would be such a painless and, actually, enjoyable experience?!? Customer service is second to none! These guys are hard workers committed to satisfying the customer. I am so happy with my purchase! I'm sorry I only have 5 stars to give. More

1st time buyer Im glad I choice Impex. I recommend them as a first time buyer I'm very impressed how easy he made the process of choosing the right vehicle. He was f Im glad I choice Impex. I recommend them as a first time buyer I'm very impressed how easy he made the process of choosing the right vehicle. He was friendly and well informed, any question he has the answer. I will definitely be looking to buy from Impex for my next purchase. More

DO NOT WASTE YOUR TIME UNLESS YOU ARE LOCAL. Worst experience EVER. Called to make an appointment to see a vehicle after it had been listing on the website for over a month UNLESS YOU ARE LOCAL. Worst experience EVER. Called to make an appointment to see a vehicle after it had been listing on the website for over a month. Confirmed this appointment twice the day before. I informed the sales person we would be driving a long way to see the vehicle. Emailed early on the morning of our scheduled appointment, before dealership opened, to let them know we were still coming and expecting to arrive a bit earlier then scheduled. Received confirmation of our appointment to see the vehicle while we were driving. Received another email 30 minutes before our arrival after driving 4.5 hours stating "I just wanted to let you know we just sold the (vehicle we were going to see)! Please let me know if there is anything else in our inventory you are interested in viewing." I couldn't believe it and when I called I was told they were not able to hold vehicles. Why wasn't I told this before we started the long drive and what is the point in making and confirming an appointment? We would have been more than happy to put money down in order to hold the vehicle as we were NOT planning on driving 5 hours to come home with nothing. Do not bother buying a car from them unless you are a local. I am writing this review because they continue to send me generic sales emails emails after I have requested to be taken off their list and told them I will NEVER buy from them. More

LEMON ALERT Wanted to give them a fair chance...well they failed horribly. Purchased a 2011 Toyota Sienna Ltd in April of 2017. They were fine during the purchase Wanted to give them a fair chance...well they failed horribly. Purchased a 2011 Toyota Sienna Ltd in April of 2017. They were fine during the purchase etc, however the van was a total LEMON. This van was in the shop for 3 months out of the 7 months I owned it. Yes that is past tense because I just GOT RID OF IT TO GET OUT FROM UNDER IT! Within the first month of owning it I had the power steering go out (no pump all electric) the alternator, the radiator, the sliding door power motor failed ($2000 dollar fix) Which was the last straw. Not to mention the THREE open recalls on it the date I purchased it. Just be aware when purchasing from these people. (they also beg for google reviews as you purchase!!) More

Awesome Dealership We had an awesome experience yesterday! Gray and Kat went above and beyond to help make sure we left in the truck that we wanted with the deal that we We had an awesome experience yesterday! Gray and Kat went above and beyond to help make sure we left in the truck that we wanted with the deal that we wanted. They even stayed almost 2 hours after closing time to make it happen! We will be back and will refer our friends and family! Awesome dealership! More

EXCELLENT SERVICE!!! We had a great experience! We are more than satisfied with our purchase from IMPEX AUTO. Anna was a Great saleswoman. She was very helpful and great t We had a great experience! We are more than satisfied with our purchase from IMPEX AUTO. Anna was a Great saleswoman. She was very helpful and great to work with. Mike Hardy was GREAT! He went above and beyond to help us and made sure we were taken care of through out the entire process from start to finish. Thank you Mike Hardy for going the extra mile to be caring, considerate, and understanding. We will definitely do business with IMPEX AUTO again. Mary Dare More