A stereotypical used car dealership in all of the worst ways. I was told how all of their cars undergo an inspection before they are sold, yet they attempted to sell me my car with each wheel missing a lugnut. I pointed this out and they addressed it. The car was also missing a spare tire, a jack, and a wrench. I point this out and they promise to put them in. I buy the car and am looking through it at home; lo and behold they never gave me the spare tire or jack. I call and come back and this time I watch them put it in the car. Unfortunately this was not the end of my dealings with IMPEX. About 10 months into owning the car I get a flat tire. Not a big deal, I know how to change the tire and put on the spare, so I do that. But the car lurched horribly on the spare and I had to be towed. Turns out, they gave me the wrong size spare (probably just took it out of another car). The spare wheel rubbed on the brake caliper and would have done significant damage had I driven on it, rendering the spare tire completely useless. I call and ask to simply be given the correct size spare. I was given the run around for 7-8 weeks saying they were working on it and had to explain this whole story to multiple employees there. I then got a call saying that since it has now been a year they aren’t obligated to help. I called one more time and was told that there was no way this mistake was made because they thoroughly inspect their cars (nevermind that each wheel was missing a lugnut, and a spare tire, wrench, and jack). Someone else came on the phone and told me to come get my tire that day, so I drove 2.5 hours back to Greensboro to get it. I did finally receive the correct spare tire, but no apology was made and no remorse was shown by anyone. Terrible customer service, very shady dealership who doesn’t care about customers once they have driven off the lot. I would strongly advise looking for a car elsewhere. I can’t remember who sold me the car, but I spoke with sales manager Justin multiple times, a woman named Jordan, and Matt and Tina in their service department, in addition to several others.