Indy Auto Man

Buyer Beware: A Cautionary Tale about Indy Auto Man-Indianapolis On March 16 2026 I purchased a 2020 Toyota Prius from Indy Auto Man Indianapolis via an internet-only sale executed by DocuSign. Man-Indianapolis On March 16 2026 I purchased a 2020 Toyota Prius from Indy Auto Man Indianapolis via an internet-only sale executed by DocuSign. Multiple times the dealer represented the vehicle as having passed a thorough inspection, being mechanically sound, and having a "clean Carfax." Since taking delivery of the vehicle a week after the sale was completed online, multiple competent mechanics and technicians confirmed severe corrosion and structural failure in the rear suspension, as well as dangerous tire wear noted by the inspectors that risked the rear tires blowing out due to the undisclosed structural damage. I have paid approximately $8,000 so far for repairs to damage that should have, in my opinion, been either repaired or disclosed honestly prior to the sale. All mechanics who have inspected the damage and corrosion have stated unequivocally that there is absolutely no way this level of damage and corrosion could have been missed by even a cursory visual and mechanical inspection by a competent inspector or mechanic. Via certified mail I have demanded sale rescission, all pre‑sale inspection records for this vehicle, and reimbursement for repairs required to correct the significant unrepaired and undisclosed damage that existed prior to sale; the dealer has so far not produced the requested inspection records, has refused my requests for remedy through sale rescission, and has refused to reimburse all costs I've had to pay out of pocket to correct the damage and corrosion that existed prior to purchase. I have filed an Indiana Attorney General complaint, AG Case #11837454, as well as complaints with the Better Business Bureau of Indiana, the Federal Trade Commission, and the Consumer Financial Protection Bureau. I have and can provide photos, repair invoices, DocuSigned sales records, and certified mail receipts for all complaints, remedy requests, and pre-sale inspection document requests. If you are in the Indianapolis area and are considering buying a car from this dealer, please undertake the expense of having any car you're considering buying inspected by a reputable and skilled 3rd-party mechanic or technician. Do not assume that the vehicle has actually been inspected, or that is it safe and roadworthy based solely on the statements of the dealership staff. If you are considering purchasing a car from out of state, I would caution against doing so based upon my documented personal experiences. I welcome a response from the dealer and will update this review if they remedy the situation. More

Horrible experience. xxxxty customer service. Dropped the ball. Don't do what they say they were going to do. Crickets. xxxxty customer service. Dropped the ball. Don't do what they say they were going to do. Crickets. More

Tye turned selling my old truck (with lots of memories) into a spacious Outlander for my dog-transporting needs. into a spacious Outlander for my dog-transporting needs. More

Very responsive easy to work with. I would absolutely work with her again. I will be doing business with her again. She got the sale over the finish line. I would absolutely work with her again. I will be doing business with her again. She got the sale over the finish line. More

Finance person lied about vehicle service contract and added 4500 to the vehicle cost Not happy with experience as a whole added 4500 to the vehicle cost Not happy with experience as a whole More

Bought a car on March 26 only to still not get it as it had a bad motor had a bad motor More

Tye was very helpful and considerate. He helped work with us on our money and putting money down. He was very kind towards our family and didn't mind our son asking questions. He helped work with us on our money and putting money down. He was very kind towards our family and didn't mind our son asking questions. More

A couple of days after the purchase, I found out there was a problem with the emergency break, the alternator, and the mirrors. I called Tony twice and he said his manager said to take it to AutoZone. was a problem with the emergency break, the alternator, and the mirrors. I called Tony twice and he said his manager said to take it to AutoZone. More

Jasmine was very helpful and thorough, she responded promptly and answered all my questions and made sure I was satisfied! I highly reccommend Jasmine she's a superstar!!! promptly and answered all my questions and made sure I was satisfied! I highly reccommend Jasmine she's a superstar!!! More

Friendly but they took awhile to get with you very relaxed but they want you to get the vehicle and from what I can say they help you in anyway possible relaxed but they want you to get the vehicle and from what I can say they help you in anyway possible More