Indy Auto Man

Indy Auto Man responded

We sincerely apologize for your experience and the frustration you have encountered. This is certainly not the experience we want for our customers, and we take concerns regarding unfulfilled commitments and vehicle repairs very seriously. We understand how disappointing it is to feel that promises were not kept, especially when it involves the safety and reliability of your vehicle. I would be grateful for the opportunity to speak with you directly, gather more information about the concerns you mentioned, and review what was originally agreed upon so we can determine what happened and discuss how we can make things right. Please give me a call directly at 317-643-8749 and ask for Brandy. I genuinely appreciate your feedback and would welcome the opportunity to work toward a resolution.

Indy Auto Man responded

We sincerely apologize for your experience, especially the lack of communication and clarity regarding your extended warranty coverage. We understand how frustrating it can be to encounter an issue and feel that you were not provided with the information or assistance you needed. Clear communication and transparency are extremely important to us, and we never want a customer to feel unsupported after their purchase. I would be grateful for the opportunity to speak with you directly, gather more information about your situation, and determine what we can do to help rectify the issue. Please give me a call at 317-643-8749 and ask for Brandy. I genuinely appreciate your feedback and would welcome the opportunity to make things right.

Indy Auto Man responded

We love hearing that you're so happy with your new car! It's wonderful to know our team made the process quick and easy while helping you get into a vehicle you love. Thank you for giving Indy Auto Man the opportunity to earn your business and for sharing your experience!

Indy Auto Man responded

Thank you for taking the time to share your honest feedback! We're glad our sales team made you feel welcome and provided a positive experience. We also appreciate you bringing your concerns with our service and detail departments to our attention. We understand how frustrating repeated mistakes can be, and we'll share your feedback with our leadership team to help improve these areas. Thank you for choosing Indy Auto Man!

Indy Auto Man responded

Kaden, We are sorry to hear that you are dissatisfied with your experience. However, we would like to clarify a few important details regarding your purchase and the assistance we provided. Prior to purchasing the vehicle, you inspected and test drove it and were made aware of the whining noise from the A/C and the EVAP leak. You agreed to purchase the vehicle in its current condition, taking into consideration the significantly reduced price and our commitment to completing the recommended repairs for both issues. Indy Auto Man honored that commitment and covered the full cost of the repairs. Regarding the Vehicle Service Contract (VSC), this coverage was presented and accepted during your purchase. Both your signed product selection document and Purchase Agreement reflect the VSC and its associated cost. We understand your frustration, but we stand behind our team's efforts. We fulfilled our commitment, completed the agreed-upon repairs at no additional cost to you, and provided the vehicle at a reduced price with full disclosure of the known concerns. If you would like to discuss anything further, please contact me directly at 317-643-8749. My name is Brandy, and I would be happy to speak with you. Brandy