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Ingersoll Auto of Danbury

Danbury, CT

Overview
Reviews
Vehicles
4.0
93 Reviews
Call Dealership (866) 803-9339

102 Federal Rd

Danbury, CT

06810

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Showing 93 reviews

January 24, 2024

Professional, clean, helpful, courteous, and extremely competent. I would recommend Ingersoll Auto to anyone looking for a car dealership or repair service provider. More

by chagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willian, Tom Oliva
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Helpful
December 30, 2023

Salesman was very nice and helpful. Dealer had me fill out knob instant cash offer for trade information and then once I got to dealership they offered me exactly half. A tremendous was More

by barnabeijim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tom Oliva
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Jan 05, 2024 -

Ingersoll Auto of Danbury responded

Mr. Barnabei: Online, sight-unseen trade appraisals - whether by kbb or any other entitly that offers them - depend on the description entered by the user, and are always subject to a hands-on appraisal by the actual buyer. Your vehicle was described in kbb as having "light scratches, small paint marks, needs polishing/touch-up." Upon actual inspection the vehicle was found to have paint and clearcoat fading over the entire vehicle, poorly repainted front-end panels and a deep scratch on the rear bumper (which also had been previously repainted.) It also need one tire. These issues are not at all surprising in a 20-year old vehicle of this make, but they are certainly not in the "touch-up / polishing" category and any buyer, private or professional, would take them into account when making an offer. Had the exterior condition of the car been described as "poor" online, the kbb algorithm would have reflected a lower dollar figure. Our appraiser was perfectly honest with you - this car is not worth $3,000 in its present condition.

Jan 05, 2024 -

barnabeijim responded

These are the exact reasons why I posted pictures (as requested by kbb) for a more accurate description. Also I spoke with Ingersoll’s internet representative and explained that I was interested in the car but would be driving a long way and asked to speak to someone to get actual numbers. I was told it had to be in person. I thought the price of your car was fair. I was ready to pay the asking price if the appraisal of my car was reasonable. I feel like I was being as up front as possible not to waste my time (or yours). Sorry but I stand by my review.

Helpful
November 19, 2023

Best sales experience ever! Aldo was so helpful and went above and beyond! He made the whole process great, from getting a great trade in price for my old car to getting us the More

by akrokovich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aldo & Peter
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Helpful
March 14, 2023

Best purchase I have ever made was my 2020 Chevy Trax Premier (FULLY LOADED) from Karl Chevrolet in New Canaan. Leo always very helpful and nice. Amazing service always at Intersoll Auto of Danbury!!! More

by SherZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shep, Tom Oliva
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Helpful
December 27, 2022

We bought a car in September. Got a nice deal on a good used car. In December, the car was totaled while parked in a park-and-ride. Put every cent I had down on the first car. It More

by els
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Phil, Tom Oliva
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Dec 29, 2022 -

Ingersoll Auto of Danbury responded

Though we can appreciate the stress of losing one’s car, the accusation in your comments is undeserved. It is true that we could not come to terms on your first visit. Your first vehicle was truly one-of-a-kind. A 2016 with exceptionally low mileage and very nicely equipped. A rare find. The replacement vehicle chosen is 4 years newer than that car – the newest model - yet priced only $2,000 more – which is reasonable. (In fact, we showed you the same model, same year, at a lower price but you chose the lowest mileage car.) Additionally interest rates have increased significantly since your first purchase, which also impacted the monthly payments. The next day, responding to a message from your Mom, who is assisting you, our Sales Manager called with the intent to help and made a price concession on that vehicle in order to make the car affordable. And, in fact, they came to an agreement, and your Mom was to speak with you about it. Later in the day you called us to say you would not be moving forward. If indeed you found an acceptable replacement at a lower price, we’re happy for you. We do care about our guests, and the treatment you received at our dealership was nothing less than professional.

Dec 29, 2022 -

els responded

I am the mom. I spoke to you only after posting a message of disappointment to messenger. Prior to that, you didn’t care one bit that you lost a customer. The fact is that after we spoke, I got to thinking about it. We spent hours working with a salesman that knew our budget. We were confident that because he was showing us these cars that he would wiggle the price a bit. To our sad surprise he did not. He walked away no less than 4 times to talk to the manager to no avail. We begged your sales person to help us. We showed comparisons pricing that clearly showed that your ‘aggressive pricing’ was over aggressive. Were told we should pursue those avenues so that’s what we did.

Helpful 2
December 18, 2022

I arrived at my appointed time. As always, everyone is very friendly. But the time estimate for the work, as usual, is always way off. I was told it would take 30 minutes to change, More

by chepp
Recommend Dealer
No
Employees Worked With
Tom Oliva
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Helpful
November 21, 2022

Very patient sales staff and professional. Responsive to all inquiries (texts) in the sales process. More

by wwgugg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff
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Helpful
October 24, 2022

Never feel oversold and everyone is very friendly and professional. Scheduling is also a breeze. More

by peter.daprile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Oliva
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Helpful
October 20, 2022

Leo (Sales) and Rich (finance) as well as the Sales Manager and the rest of the team were outstanding. Very hard to find a store this good. Extremely professional and transparent. 10/10 would recommend More

by Gary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo
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Helpful
September 21, 2022

Had issue with car just shutting down, Malfunction indicator lamp was on steady. It took them awhile to diagnose issue but car has been fine since replacing parts. Had to leave car overnight but the More

by varrdonn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad, Jose? (shop foreman), John and Gavin (shuttle persons), young woman at desk inside, Tom Oliva
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Helpful
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