Ingram Park Nissan

I rated the quality of work as "OK" only because of the condition that the truck was given to me in, and when I say that, I mean the cleanliness of the vehicle. The truck was on the dirt lo because of the condition that the truck was given to me in, and when I say that, I mean the cleanliness of the vehicle. The truck was on the dirt lot from what I was told by Albert prior to it being put along the back fence. The truck was very dirty from being on that lot. I asked Albert if they were going to wash it and he assured me that they would. There was an attempt at washing it, but the job that was done was not impressive at all. There were marks left all over the truck and it was still dirty in a lot of spots on the truck, especially on the top of the truck and on the chrome bumpers. The grill looked as if it had not been touched at all. I honestly don't think it was done maliciously, but I think it was rushed. This was the only part of the experience that I was not satisfied with. More

Rick Diaz, the sales person, was very friendly and easy to work with. He listened quite well and understood what I wanted. He answered questions I had not thought of yet. The sales manager could have d to work with. He listened quite well and understood what I wanted. He answered questions I had not thought of yet. The sales manager could have done better with his ability to deal with my questions and willingness to meet my needs. I felt he was not willing to really be flexible. But, perhaps that was his role. More

Good experience overall. Salesman (Antwain Rawls) was very helpful and willing to work with the resources (trade in and down payment) I had. I would recommend this dealership to a friend if asked. very helpful and willing to work with the resources (trade in and down payment) I had. I would recommend this dealership to a friend if asked. More

All of the employees were extremely helpful. All of our questions were answered and we could tell that they all went out of their way to help us as best they could. Everyone was helpful, friendly, and effi questions were answered and we could tell that they all went out of their way to help us as best they could. Everyone was helpful, friendly, and efficient. We left quickly with everything that we needed and more. And we love our new car. More

Both employees were very professional, very well versed with the product and service they are selling. They are extremely friendly. It allows you, the customer, to feel very comfortable and trustworthy. with the product and service they are selling. They are extremely friendly. It allows you, the customer, to feel very comfortable and trustworthy. Your internet department responded promptly and your salesman followed thru with our request. Thanks, More

I wanted to commend your everyone for a great experience. Not just because I drove out with an awesome truck but from the moment my family arrived Anthony greated us in the most friendly and sincerest way. Not just because I drove out with an awesome truck but from the moment my family arrived Anthony greated us in the most friendly and sincerest way. He was down to earth and had a great sense of humour. He listen and made great enteracted with my two boys 13 yrs and 6yrs old. That is a good feeling for a parent. Craig was very cheerful and help me set up my maintenance appointment for my truck. I was treated us in a very friendly and professional manner. This is my fourth new vehicle purchase in my life and I have to admit that this was the easiest car purchase experience I've had. Not only did I get treated with respect but I actually drove off with what I wanted for a change. I love my 2011 Nissan Frontier and will enjoy it for years to come. I mentioned these two employees because I dealt with them for a longer amount of time but everyone we had contact with from start to finish earned my families respect and appreciation. Thank you. The Gonzales Family More

The service was great since the time i showed up to the time i left. I was greeted with a friendly handshake at the door by one of your sales reps and was escorted directly to the person i had originally time i left. I was greeted with a friendly handshake at the door by one of your sales reps and was escorted directly to the person i had originally made contact with over the internet. I really appreciated the genuine friendliness from Darren Washington who helped me out throughout the sale. I feel i got a great price for a great car. I really do. My family and friends tell me that im acting like a little kid in a candy store haha. The only teeny weeny bit of issue i had with the sale was that while in the lobby area, i was offered a monthly payment of $175.00 and was even asked to initial the price on the paper to which i believed.."ok, this is gonna be the mthly price im going to pay" so i immediately said, "yes!!, ill take it." but then when i was passed on to the finance dpt, i was told that the mthly payment would be two hundred and change. I did not really appreciate the fact that i was made to sign a price that i actually had to ask for again later with the finance rep. I felt a little awkward and felt i had to be a little rude the rep and told him.."i just signed a paper saying the payment would be 175.00. Why has this changed just from walking from the lobby to this office?" The finance rep..i believe his name was Sprice, immediately said...you know hang on..let me fix it. Then he made some changes and gave me the price i had originally been offered. Everything after that was great. Everyone's attitude was very professional and friendly at all times. If i had to critic the whole sale, i would say just to be sure that when a price or monthly payment is offered, to follow through exactly as agreed. I had a great time and my 4 hour drive from Brownsville, TX all the way to San Antonio just to buy a car was totally worth it. Thank you all! More

I would suggest that all sales people have a listing of documents necessary for the purchase of a new or used vehicle. Potential buyers could make sure that they lessen the amount of time at the dealership documents necessary for the purchase of a new or used vehicle. Potential buyers could make sure that they lessen the amount of time at the dealership. You could even have documents required on IPAC Nissan's website. Thank you. PS I really love this car and look forward to the future with IPAC Nissan. More

On May 12 I made an initial phone call & internet inquiry about a Nissan Frontier I was interested in. During my conversation with Pablo Cerna he asked for my phone number so that he could call me ba inquiry about a Nissan Frontier I was interested in. During my conversation with Pablo Cerna he asked for my phone number so that he could call me back with regards to any inventory he might have on the lot. About an hour passed and he phoned me stating he didn't have any Nissan Frontiers in my price range, however, he had a Suzuki Equator that was very similar to the Nissan Frontier and that I could get a much cheaper price than a Frontier. After checkiing the the IPAC website I became interested in the Equator and set up an appointment to drive the vehicle on Saturday May 14, 2011 as we were coming in from Laredo, TX. On May 14, my wife & I made the 2 hour trip to your lot to test drive the Equator we arrived by 10:45 AM it took nearly 30 minutes to get someone to help us. (So much for a so called appointment) Once Mr. Cerna got to us it was determined that the keys for the Equator were missing/lost. In my opinion if he knew I was coming for an appointment test drive everything should have been ready to go (i.e. the truck keys & the truck was empty on gas and uanble to take for a test drive) I decided after looking at the vehicle it was clean and ready for me to make a deal on the truck. Of course with the pending approval of a test drive. After waiting nearly two hours a key was finally cut for the vehicle. While all the waiting I was able to strike a deal for the truck but I had some apprhension due to the high interest rate. Once in finance I relayed my concern to Bryan Price our finance person about the high interest rate. He left & came back and said if I purchased the GAP & Extended Warranty it would give him buying power to lower the interste rate. He couldn't guarantee anything. The intial interest rate was for 17.99% and after negotiating with him and a trip to the sales tower he came down to 15.99%. He stated this would be the highest I would pay on an interest rate (my wife & I signed a contract for 15.99%) healso stated if he was lucky he might be able to lower the interest from 15.99%. He stated if he got it lower he would have to send Freddy Estrada to laredo to have us sign a new contract. Of course this didn't happen...nearly a week past bye for them to tell me they couldn't get anything lower that in fact the interest rate was going to be at 17.99% as intially quoted and that Freddy Estrada would be coming down for us to sign the new contract. To me these are very shaky business practices at best & I have filed a griveance with the Texas Attorney General's Office & the Better Business Bureau. To top this entire bad experience off your dealership has yet to pay my vehicle off after nearly a month. It never seems to amaze me that the salesmen were constantly calling me to sell me a car but after I bought the car & need assistnace they never call back. By the way Mr. Cerna promised me the Keyless Entry Fob that was suppose to come with the truck as advertised by the Dealership & he has yet to phone me & tell me when I can come in for an appointment to program the fob. I can guarntee you I will never recommend any of my family, friends, or business associates from Laredo every purchase a vehicle from this dealership. Im throughly disappointed in the dealerships lack of Customer Service & business practices. My vehicle that I traded in needs to be paid off ASAP or I'll have to seek legal action. Also I have yet to receive my vehicle license plates or the paperwork for my truck...please send them ASAP. More

Craig Doyle was great and so was the rest of the team at IPAC Nissan. I think we got a great deal and I absolutely love my new truck. Craig was friendly and Shawn ( I think that was his name) was also very IPAC Nissan. I think we got a great deal and I absolutely love my new truck. Craig was friendly and Shawn ( I think that was his name) was also very knowledgeable and friendly. We didn't spend hours and hours in the dealership like we have in the past. Only downside is I believe we should have been given a 12 month pass to the Wash Tub - other dealers are offering similar perks and if IPAC Nissan wants to compete for further business, it would be in their best interest to get on board with the 12 month instead of the 3 month, starting with me. Yvonne Harris More