Interstate Ford

Great experience. Ryan has 2 vehicles waiting for me for my appt. He was very friendly and stated for me to take my time for the test drive. I was in and out around tw Ryan has 2 vehicles waiting for me for my appt. He was very friendly and stated for me to take my time for the test drive. I was in and out around two hours and that was great. More

We’ve purchased multiple Ford vehicles from this dealership, including two Explorers in the last couple of years and both from Kelly Frank. Our experiences have been nothing but positive. Interstate dealership, including two Explorers in the last couple of years and both from Kelly Frank. Our experiences have been nothing but positive. Interstate and Kelly will remain our first choice for our next Ford purchase. More

Sales team experience is typical that of a dealership: Dishonest. Service team views customers as an interaction to be tolerated. I get the impression that the service team views customers as livestock Dishonest. Service team views customers as an interaction to be tolerated. I get the impression that the service team views customers as livestock. Mechanics are hit & miss on behaviors and skills. In general, the dealership experience isn’t something one would hold up as a pleasant or rewarding example. More

Friendly and professional staff. The entire process took less than an hour! We love our new truck! The entire process took less than an hour! We love our new truck! More

Service was prompt and communication was great. I appreciated the purchasing dealership reaching out about the recall. I appreciated the purchasing dealership reaching out about the recall. More

From sales to service and Finance - each experience has been top notch. There are many place to buy trucks but the people and service is what matters most. been top notch. There are many place to buy trucks but the people and service is what matters most. More

Check in & check out for service was quick & easy. Waiting area was comfortable and set up for well for remote work. I would have preferred an appointment that would have made the visit shorter for Waiting area was comfortable and set up for well for remote work. I would have preferred an appointment that would have made the visit shorter for a small software update due to a recall. More

Best car buying experience I have had in many years. Salesman was very professional and listened to what I was looking for and took his time explaining all the details. The paperwork process took les Salesman was very professional and listened to what I was looking for and took his time explaining all the details. The paperwork process took less than a half hour to get our deal done. Would recommend the sales person and dealership. More

I had a disappointing experience with the service I received from Jenna. During my visit, she asked if I wanted my tires rotated, which I agreed to. However, when my truck was returned, she told me eve received from Jenna. During my visit, she asked if I wanted my tires rotated, which I agreed to. However, when my truck was returned, she told me everything was “all set” without mentioning that the tire rotation had not actually been completed. I had to ask after watching them work on my truck and me noticing it wasn’t done. Jenna denied checking me in and when she noticed her mistake she said “oh I guess I did”’ When I questioned this, her response was dismissive, and she even rolled her eyes, which felt unprofessional and disrespectful. Clear communication and basic customer service go a long way, and unfortunately, this interaction fell short on both. I was sent to a tire shop by Jeff who tried to resolve the issue. The tire shop didn’t do the rotation correctly and I now have to go back tomorrow. I bought two new vehicles from interstate and I can’t even get a basic service I had already paid for. I spoke with the owner and he was very kind. However I can’t return for service at this time due to the way I was treated. I have spent over $150,000 there over 3 years and I feel like a tire rotation is a basic request. Jenna was rude when she checked me in and acted like I was bothering her. More