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Inver Grove Toyota - Service Center

Inver Grove Heights, MN

4.2
867 Reviews

867 Reviews of Inver Grove Toyota - Service Center

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February 03, 2019

Service Friendly and knowledgeable staff. Comfortable waiting area. Waited for my service and was short amount of time. I will be back for other upkeep on my More

by rav4 lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deeann Modrynski
Feb 05, 2019 -

Inver Grove Toyota responded

Thank you so much for the positive feedback. Customer satisfaction is our main goal, and it pleases us to hear of your experience! We appreciate your business and we can't wait to see you again soon! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

February 03, 2019

Excellent all around Dee made my Friday start off on the right foot! I appreciated her quick and accurate service. She helped me get my car checked in and out with ease. More

by mesamm99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Modrynski
Feb 05, 2019 -

Inver Grove Toyota responded

We want to thank you for taking the time to leave us a positive review. Your support is greatly appreciated! You deserve nothing but the best, and we're grateful to know Dee provided you with nothing less than that! We really appreciate your feedback and hope to see you back again soon! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

February 02, 2019

Recall It was a great service. Service advisors were friendly. They also provided a rental for me upon arrival. Took me less than 10 in and out with checking More

by Thomas Yang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ivey, John Kellogg
Feb 01, 2019 -

Inver Grove Toyota responded

Hi Thomas, We couldn't be more appreciative of this positive review! It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

February 02, 2019

Quick & Easy! I came in for an oil change. I was notified by the service advisor of a recall on the airbag. It was such an easy process. They even filled air in my More

by meesh651
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Lee
Feb 05, 2019 -

Inver Grove Toyota responded

We're so pleased to read your encouraging review! It gives us great pride knowing that you felt comfortable with our staff and that your visit here was an enjoyable one! Learning of our customers’ satisfying experiences puts a smile on our face and we truly hope that you will visit us again in the future! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

January 30, 2019

I was very surprised how fast my service was completed! My service only took an hour our less to do an oil change, tire rotaton and doing a comple check on my car's operating parts and systems. They found More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recognize any of these employee names listed here and the business card that I deal with is out in my car glove box and I don't remember his name. But a very nice guy!
Jan 30, 2019 -

Inver Grove Toyota responded

Hi Al, Your review is why we do what we do. Thank you so much for reaching out to us. We want nothing but the best for our customers and we're so happy you had such a great experience with us! Feel free to contact us with any questions or comments that you might have in the future! Once again, we appreciate you and your time! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

January 30, 2019

Fast efficient service Mary was knowledgeable about recalls and maintenance needed. Very customer friendly. Came after we had gone to wait in the lobby to update the time an More

by DaisyGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary I do not remember her last name
Jan 30, 2019 -

Inver Grove Toyota responded

Thank you for this stellar review! We’re extremely proud of Mary and her efforts to ensure that you found the perfect car! Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

January 30, 2019

Awesome service! Came in for vehicle service on 2017 Kia Sorento. A different dealership was not able to help me but the service team at Kia was able to help me out qu More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ishm
Jan 30, 2019 -

Inver Grove Toyota responded

Hi Mark, We couldn't be more appreciative of this positive review! Customer satisfaction is our main goal, and it pleases us to hear of your experience! If we can help you out with anything else, please let us know. We hope to see you again soon. Thanks! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

January 29, 2019

Service I brought my Rav4 in to be checked before I leave for Florida. the personnel in the service dept were exceptionally professional and courteous. they More

by ClassyLady
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Deean Modrynski, Patrick Yang
Jan 29, 2019 -

Inver Grove Toyota responded

Thank you for both this review and your business. We are ecstatic to hear that you had an enjoyable experience here at Inver Grove Toyota. We appreciate you taking the time to let us know about your experience and we can't wait to see you again! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

January 27, 2019

Big mistake The service center took out the two car seats in my vehicle for what needed to be done. No one told me that I should take out the seats. I am not the More

by Di123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jill in service
Jan 28, 2019 -

Inver Grove Toyota responded

Transparency is very important and we're discouraged to see nobody informed you that your seats were taken out. We appreciate your feedback and will be using this as a learning opportunity. I'd like to speak to you about this in further detail, as both your opinion and business are very important to us. Please contact me when you have a moment. I hope to hear from you. Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

January 26, 2019

6 month service Because they explained what they were going to do and they said it was going to be about an hour, The hour went by very fast,As I had some popcorn an More

by Skyping 4567
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darin Wald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patty Burton
Jan 28, 2019 -

Inver Grove Toyota responded

We cannot thank you enough for taking the time to share your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Thanks for this quality review and we hope to see you soon. Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

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