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Inver Grove Toyota - Service Center

4.9

639 Lifetime Service Reviews

1037 Highway 110, Inver Grove Heights, Minnesota 55077

639 Reviews of Inver Grove Toyota - Service Center

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November 16, 2018

"Trouble with the car, but great service at the dealership "

- Sienna owner

We have a Sienna that has given us lots of problems, but IGH Toyota has done everything they can to make us feel valued as customers. Everyone there is so efficient and pleasant to work with!

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Recommend Dealer
Yes
Employees Worked With
John Kellogg
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 16, 2018

"Good information"

- lovegarden

The service technician was very polite. I found the technicain knowledgeable and was able to locate my records quickly and service was completed same day.

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Recommend Dealer
Yes
Employees Worked With
Jill Varnrey
November 15, 2018

"Best service ever."

- Stoner

Toyota 2007 Highlander Hybrid, 205,000 miles. Never missed maintenance appointment because Toyota makes it pleasant and east. Price is right. Will be looking at the 2019 Highlanders soon.

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Recommend Dealer
Yes
Employees Worked With
Mike Ivey
Nov 16, 2018 -

Inver Grove Toyota responded

We work hard to provide our guests with an amazing service experience and hearing feedback like yours is why we do it! We look forward to seeing you again soon. Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 14, 2018

"went for oil change and radiator flush"

- putnamgardens

And got all new lug nutz . When I questioned why I would require a fender guard, Steve made it right for me with a $100- credit for future service. THANKS!

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Recommend Dealer
Yes
Employees Worked With
Sarah was my initial service writer. Mike handled by two days of service call backs
Nov 15, 2018 -

Inver Grove Toyota responded

We thrive on positive feedback and are so happy to hear you had a pleasant experience! Thank you for your business and we encourage you to visit us again soon. Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 14, 2018

"Always professional"

- whatafeeling

This dealership is always very friendly and professional and gets the work done as planned. I always feel welcomed and listened to. They contact me and are clear about what they are doing and why.

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Recommend Dealer
Yes
Employees Worked With
I'm sorry I don't know names...
Nov 15, 2018 -

Inver Grove Toyota responded

Customer satisfaction is our main goal, and it pleases us to hear that you always have a positive experience. We look forward to seeing you again! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 14, 2018

"Oil change"

- Toyota11

People were nice and helpful as always. I have never had any bad experience or any rude service before or yet to come. So far they have been super nice.

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Recommend Dealer
Yes
Employees Worked With
John Kellogg
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 15, 2018 -

Inver Grove Toyota responded

We are pleased to see that our team constantly takes such good care of you whenever you come in! We look forward to hearing from you again! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 14, 2018

"Great service. "

- Paul

The key to my positive review is Mary Loken. Best service writer I have ever worked with. She listens and follows through. Is responsive and delivers as promised.

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Recommend Dealer
Yes
Employees Worked With
Mary Loken.
Nov 15, 2018 -

Inver Grove Toyota responded

Hi Paul, Mary is awesome and we will be sure to let her know about your kind words! Feel free to call or visit us again for any of your auto needs! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 14, 2018

"Great service as always!"

- Applmistal

I always have great service at this location. They are timely and always help inform me of things that my car needs or what they recommend if my car needs more attention after my service. They have always told me what the estimated cost of each service is and if I would like them, no hidden fees. The wait room is also well kept with complimentary coffee, sodapop and cookies, just me sure you go early because the cookies go by fast, haha. I love it, its the only ppace i go to, to get service done on my car. My car is a 2009 toyota Corolla and it is running great. I have roughly 140k mileage and my car has not broken down on me once yet, and this is minnesota, we have all sorts of crazy weather and road conditions!

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Recommend Dealer
Yes
Employees Worked With
Sara Snyder
Nov 14, 2018 -

Inver Grove Toyota responded

We thrive on positive feedback from all of our guests and are so happy to hear you always have a pleasant experience! We appreciate your loyalty and we look forward to many more years together. Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 14, 2018

"We are here to serve you... we"

- Blondie255

Always a pleasure coming to have my car serviced. Very professional and thorough. Megan Yang is outstanding and went beyond the call of duty. An asset to Inver Grove Toyota.

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Recommend Dealer
Yes
Employees Worked With
John Kellogg
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Megan Yang, Jill
Nov 14, 2018 -

Inver Grove Toyota responded

We enjoy hearing that our team is working hard and our guests are leaving with a smile on their face! Please contact us if there is anything we can do for you. Thank you! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 14, 2018

"Tire replacement/alignment/upper radiator hose replacement"

- steve70s

Service department was just as professional as always. Willing it to listen and note any concerns that I had. Nice new point of using photos to point out problem areas i.e. the radiator hose problem.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Kellogg
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 14, 2018 -

Inver Grove Toyota responded

It's great to see that our service team gave you an outstanding experience! We look forward to serving you again and thank you for visiting Inver Grove Toyota! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

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