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Inver Grove Toyota - Service Center

4.9

617 Lifetime Service Reviews

1037 Highway 110, Inver Grove Heights, Minnesota 55077

617 Reviews of Inver Grove Toyota - Service Center

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July 11, 2018

"Best customer service better than any Dealership"

- ibexmarket

I love Toyota, and the service is great. The team at this location are supper. Keep your good job to bring more customer. I am happy better than Honda

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Recommend Dealer
Yes
Employees Worked With
Patrick Albien
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Derek Erickson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Hayes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 12, 2018 -

Inver Grove Toyota responded

We enjoy hearing that our team is working hard and our guests are leaving with a smile on their face after their service visit! Thank you for taking the time to leave this review and we look forward to seeing you again. Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

July 04, 2018

"Ethical Integrity"

- Sue Moreland

I've given this dealership high marks in the past and have come to expect outstanding service. This time they want way above and beyond to fix for my car. I do not know if ethical or integrity have ever been used to describe a company that sells cars but it definitely applies here. One never has to 'watch their back' when dealing with these folks because, they have it!

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Recommend Dealer
Yes
Employees Worked With
Mike Ivey
Jul 05, 2018 -

Inver Grove Toyota responded

Wow! Thanks Sue! We can't tell you how appreciative we are for your positive review! It gives us so much pride hearing that our team always gives you a memorable experience and we hope that we can provide this same level of service for many more years! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

June 12, 2018

"Excellent service!"

- MCM78LC

I have been a Toyota driver for over thirty years. Twelve of those I was a devoted service customer of another dealership, until they attributed my complaints of the driveability of a brand new Toyota as essentially being psychosomatic. It was at that point that I became a loyal Inver Grove Toyota service customer. Not only did they listen to me, they spent time with me to diagnose, pointed me to service bulletins, and greatly improved my complaints so much that it is 100% improvement. We bring both of our Toyota vehicles to IGH Toyota for ALL service. It is no longer a customer relationship, I feel that they are family, and our vehicles their children. John, Steve, Mary and Scott have been TREMENDOUS! I am a loyal customer and rave about you to everyone. Thank you!

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Recommend Dealer
Yes
Employees Worked With
John Kellogg
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Steve Edmonds, Scott Hoysler, Mary Loken
Jun 13, 2018 -

Inver Grove Toyota responded

We can't tell you how nice it is to hear that our team went the extra mile to provide you with an outstanding experience. We love having you as a part of our family and we look forward to serving you for many more years! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

June 07, 2018

"Always exceeds my expectations"

- Sue Moreland

There was a man from Iowa who had been towed into the service area the day I had my car in for service. He was complaining about the amount of time it would take to repair his car. He came over to me and started to go on about 'waiting' and I told him he was very lucky to have been towed into IG Toyota for repair because it is the best in the Twin Cities area. To my surprise, another customer, sitting nearby added that he, too, thought it was the best. I guess the guy from Iowa felt we ganged up on him because at that point, he just walked away. Obviously all of your regular customers are spoiled rotten. As for the service I received, it was superb but that is exactly what I have come to expect.

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Recommend Dealer
Yes
Employees Worked With
Mike Ivey
Jun 08, 2018 -

Inver Grove Toyota responded

Hi Sue, We love having you as a valued customer and we look forward to providing you with high-level service for many more years. We are truly grateful for your loyalty and please don't hesitate to stop by or call if there is anything we can help you with. Thank you! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

June 06, 2018

"sold me alemon"

- alifieri

dealership sold me a lemon.leased a new 2017highlander. broke down 5 or 6 times at least. in arbitration employee john lied to arbitrator. they do not note my concerns e.g. electronic issues ( therefore not on record). last time when the car was towed in again i again also mentioned the electronic concerns. nothing was done and 7 miles after driving the car out of the service area they appeared again. thanks god i made pictures of all of these issues and have witnesses customer service is unacceptably rude when having a service issue. dealership has so far refused to work with toyota usa to return this car as a lemon. one time car was in dealership nearly a month. they claimed they called me earlier but after reviewing my phone records there was no call and no voice mail.strange

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Recommend Dealer
No
Employees Worked With
John Kellogg
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : several
June 05, 2018

"Great service!"

- Toyota Girl for life

Inver Grove Toyota is AMAZING! I live in Burnsville but the service IG Toyota provides has me coming back and driving the extra miles for EXTRAordinary service! Thanks to everyone from the drive up to the drive off! Rueben invited me to start art my new car experience! Lol! I will definitely be back soon!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Deanne
Jun 06, 2018 -

Inver Grove Toyota responded

Thanks for traveling from Burnsville to see us! We love having you as part of our Inver Grove Toyota Family and can't wait to continue working together for years to come. Hope you're well and hope to see you again soon! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

April 30, 2018

"Good Place with Good People"

- The Avalonmeister

The service staff at Inver Grove Toyota are fantastic. They are very knowledgeable and helpful. I have been going there for years and they have quickly diagnosed and fixed anything that's needed it on my cars. The way they are set up, making appointments is a breeze, and I have confidence in what they tell me. I recommend them highly.

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Recommend Dealer
Yes
Employees Worked With
Shane Lee
May 01, 2018 -

Inver Grove Toyota responded

It's a team effort here and we are so pleased to see that our team always takes great care of you during your service visits. Thank you so much for this quality review and we hope to see you soon! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

April 23, 2018

"Best Place Ever!!"

- Linda104

I have been going to Inver Grove Toyota since I bought my Toyota in 2005. I will never go anywhere else. They have been honest, easy to work with and have always repaired my car to my satisfaction. It to this day runs like a top! Everyone I have dealt with has been friendly and helpful. I couldn't be happier. Being a single woman....honesty is very important to me. They only fix what needs to be fixed or do what needs to be done. Nothing more. That is a big factor for me as I have been taken to the cleaners by other establishments before. I highly recommend them to anyone who is looking for a honest, friendly dealership. I have recently had some engine light issues. My service advisor, Mike Ivey and one of the technicians worked long and hard on trying to find the answer to my engine light problem. Ended up finding the answers needed to repair my car and did so. They were very fair on what they charged me and even gave me a rental car while my car was in the shop. Couldn't be more pleased with how I was treated.

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Recommend Dealer
Yes
Employees Worked With
Mike Ivey-Service advisor
Apr 24, 2018 -

Inver Grove Toyota responded

Wow! Your review puts a smile on our face! We are so proud to have you as a part of our family, and we're even more pleased to know that you always have such a great service visit with us. We will continue to bring you the quality service you deserve and we look forward to serving you for many years to come! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

March 06, 2018

"Great Service at Inver Grove Toyota Scion"

- FR40

I have been going to Inver Grove Toyota for a number of years and have always found them to be friendly, interested in my satisfaction, and providing quality service. My appointments have always been on time, and the service done promptly. I highly recommend their service department.

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Recommend Dealer
Yes
Employees Worked With
Sara Snyder - service department
Mar 07, 2018 -

Inver Grove Toyota responded

Thank you so much for your loyalty to us here. We love having you as a member of our Inver Grove Toyota Family and look forward to many more years of working together. Hope your car is running just like new and we'll see you at your next service visit! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

February 05, 2018

"Repair of my 2017 Highlander"

- Jani50

I had some major work to be done which took longer than expected. Mike was very helpful in the service dept. I was taking a 10 day trip north for some skiing and needed a 4Wheel drive I received it the day after I asked for it. Mike was great! Also glad I gphad that SUV due to 8 inches of snow and some tough roads. They are always helpful and do a great job. Thanks Jani

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Recommend Dealer
Yes
Employees Worked With
Mike in Service
Feb 06, 2018 -

Inver Grove Toyota responded

Thanks Jani! Very pleased to see that Mike was accommodating and got your Highlander back to you. Hope you had a great ski trip! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

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