Ira Acura Westwood

This is my second new vehicle with this dealership. The sales staff are professional and great to deal with. Facial sold me my new car and I enjoyed working with her. sales staff are professional and great to deal with. Facial sold me my new car and I enjoyed working with her. More

As a first time buyer I felt that the finance director tried to take advantage of me. To start off, he tried to sell me the GAP insurance, Warranty, and maintenance plan for a really high price. Secondly, tried to take advantage of me. To start off, he tried to sell me the GAP insurance, Warranty, and maintenance plan for a really high price. Secondly, when I asked him if those plans were required in order for me to get the loan, he lied straight to my face and said yes. I mistakenly believed him and did the deal. I did some research afterwards and realized that it was illegal for him to say that those plans were required. I confronted him after I bought the car and he said “That is how I negotiate with the bank”. It was not until I asked in writing to cancel those plans that he finally gave in. Luckily I had 60 days to cancel with only a $50 fee. After I refinanced my car after 3 months I got GAP insurance for $250 instead of the $750 that he sold it to me for. I have now been waiting 5 months for that refund. His latest excuse is that the system has been down for over a week so he can’t check the status of my refund. I am probably never doing business with this guy again. More

Purchased from them, a 2014 MDX in 2015 with a clean car fax. Go to trade the car in at Audi Westwood to purchase an SQ5 and I find out the car fax has an entry the day after I purchased the MDX in 2015 for fax. Go to trade the car in at Audi Westwood to purchase an SQ5 and I find out the car fax has an entry the day after I purchased the MDX in 2015 for damage. This info was used against me when negotiating my trade. I had the clean car fax in my glove box from the day I bought the car in 2015 and this helped me. Audi gave me an additional 500 dollars because they understood the crappy situation created by Acura of Westwood. The COO of the entire Prime group, Dennis Wilson called and apologized, was supposed to follow up and never did. Very dissapointing FYI... just don't trust them. When I went to the Acura dealer located next door to Audi, the GM laughed it off and didn't want to address it. I do love my SQ5👍 More

Charles made my transition process as smooth as possible! This is my second lease from him and I will come back to him again because of his process. This is my second lease from him and I will come back to him again because of his process. More

From the minute I got here the service was excellent. Darwin helped with everything that I needed with the car deal. The transaction was swift and Smoove. I will definitely recommend anyone to come buy t Darwin helped with everything that I needed with the car deal. The transaction was swift and Smoove. I will definitely recommend anyone to come buy their car here and I will definitely come here for my future car. More

Gave the Best Price for a New Acura RDX I purchased a new 2020 Acura RDX A-Spec from Tony at Prime Acura. Overall, I’m very happy with my purchase and the deal that was reached after a coupl I purchased a new 2020 Acura RDX A-Spec from Tony at Prime Acura. Overall, I’m very happy with my purchase and the deal that was reached after a couple days of negotiations. Tony was a very good sales person to work with, very knowledgeable. As for the RDX itself, it’s a great comfortable SUV to drive on my long daily commute. The only issue that I have been having with the car is that the brakes have been squealing when coming to a stop on cold days. I brought this issue up with the service department when I came a week later for the inspection sticker and paint protection application. I was told that the brake pads may need to be swapped and there’s a service bulletin out with a fix coming soon. I’m hoping that they will be able to resolve this issue soon because I’ve never had a car with squealing brakes like this... it’s a little upsetting to hear this noise on such a expensive (and brand new) vehicle. Other than this, the car has been good. More

Warranty work Refused service on acura mdx due to tech claims non warranty werk was not done so warranty requested work is denied,they decided their extra expense n Refused service on acura mdx due to tech claims non warranty werk was not done so warranty requested work is denied,they decided their extra expense non warranty work can void Acura warranty. Even told tire rotation in owners manual is not correct. More

Great people to deal with. Have been using them for many years. Noah Stern is my service advisor and does a great job. He goes above and beyond expectations always many years. Noah Stern is my service advisor and does a great job. He goes above and beyond expectations always More

Once again, efficient service and loaner car provided at a relatively last minute appointment. Work was completed in a timely fashion and Noah communicated to me with updates. a relatively last minute appointment. Work was completed in a timely fashion and Noah communicated to me with updates. More

The service advisor was Very courteous and quick. In for inspection sticker. Car was also washed for no extra charge. Nice clean and comfortable waiting area. I will return. inspection sticker. Car was also washed for no extra charge. Nice clean and comfortable waiting area. I will return. More