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Ira Acura Westwood

Westwood, MA

4.8
914 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 914 reviews

July 23, 2009

Our experience buying a car at Prime Acura was extremely positive. Matt Pinto was very informative and responsive. We visited the dealership twice to test a vehicle and he was more than willing to take us More

by keblakeley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Pinto and Jay Dapolito
July 01, 2009

I just bought a 2009 RDX from. Dale was extremely knowledgeable about the car and made me feel very comfortable with no heavy sales tactics. Denis Sr. was willing to match my price from another deale More

by sag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales: Dale Weaver, Denis Rochefort Jr. and Sr.
May 19, 2009

In the process of purchasing a car, I have dealt with at least 5 Acura dealerships in MA and Prime was tops "in my book". When I arrived at Prime, Matt Pinto introduced himself. I found him dynamic, f More

by ealer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Pinto
May 19, 2009

This dealer, particularly the Rochefort family, offered my best car buying experience to date. Nick's effort in making me comfortable and happy with my decision and purchase was outstanding. He went abov More

by jentowers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rochefort, Denis Rochefort Junior and Senior
May 09, 2009

We recently purchased a new RDX with the help of Ellen. She kept working on our behalf until we finally found just the car that we were looking for at a fair price. Ellen was extremely friendly and knowle More

by bfamily65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellen Gallagher
May 07, 2009

I have bought my last 4 vehicles from Richard and he has always taken excellent care of us and made it a very easy transaction. My reason for buying from Prime was Richard. If someone asked about the cars I More

by rickykap10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Conroy
April 27, 2009

Jay did a great job on Customer Service and follow up was great. Definately see a desire to make the car buying experience a pleasant one. Would like to see more attention to detail from all employees. Ve More

by KellieMcNary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellen Dramer Gallagher, Vinnie, Dennis, Jay, Curt
Apr 27, 2009 -

Ira Acura Westwood responded

Ms. McNary Thank you for taking the time to speak to me.I have taken control of the progress of your vehicle's preparation . As I communicated to you we are waiting for the arival of a replacement CD player. Once the CD player is installed, we will deliver the vehicle to your home or work.In addition, will will ad the equipment you were interested in at no charge.I look forward to rebuilding Prime Acura's reputation as it relates to your experience Jay Dapolito General Manager Prime Acura 508.623.0401 jdapolito@primemotorgroup.com

April 22, 2009

Great experience. Ellen and staff were never pushy. Everyone was just very laied back and let the car do the taking. My husband and I were amazed at the attention and service we were given. They were a More

by jalomali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellen
March 30, 2009

My wife and I have been shopping for a car for our daughter for the past month. many dealers that we visited did not provide the level of service that the Jay Dapolito & Richard Conroy provided to us More

by jfontes68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Dapolito & Richard Conroy
March 10, 2009

Ellen is awesome, she exceeded my expectations - along with the rest of the staff. There was no "selling" just superb customer service, where I got exactly what I wanted! Nick was the most patient, knowle More

by kellym
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellen Kramer Gallagher
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