Ira Ford Saco

Deceiving Service Booking I booked my service online and chose the “no charge to you” check engine light review. When I got to the dealership they told me that wasn’t an optio I booked my service online and chose the “no charge to you” check engine light review. When I got to the dealership they told me that wasn’t an option and said it would be 140 dollars to just let me know why the light was on: I stated what I had seen online and they told me that was not an option. Not happy with the service, my car has more problems than when I brought it in to the dealership. Not good ethics at this place. More

Amazing as always I had been having some issues with my car and brought it to Prime Ford to have it looked at and my experience was great! Matt Therrien was my salesman I had been having some issues with my car and brought it to Prime Ford to have it looked at and my experience was great! Matt Therrien was my salesman and I was thrilled to see he has switched over to service. His customer service is over the top and always makes sure your vehicle is in good hands! I couldn’t be happier with my experiences at Prime Ford. More

Anger but the guys were nice Cody and Thomas were very apologetic and super nice. Fact of the matter is I'm very angry that my car (brand new) had already been in twice for servic Cody and Thomas were very apologetic and super nice. Fact of the matter is I'm very angry that my car (brand new) had already been in twice for service. Once at 200 miles, where the mechanic decided the problem with my car was it left the factory with the AC not charged, which obviously wasn't the issue because cold air was coming out of one vent. So at 500 miles the inside of my windows were coated in white from what I was told, the unit now was over compressed. So to say the least, this store needs a mechanic that knows what their doing. I'm not happy at all but the guys were very sympathetic. It's not their fault I got a problem car from the get go. Was always told Honda's were the best, that's why I went with it. Can't say I would recommend this model to anyone. My biggest fear is now that it's been over pressurized the fittings were stressed and I'm going to have problems again. In no way shape or form should a brand new car be on a lift twice in the 500 miles I've driven. We get happy that Cody, who wasn't even the one waiting on me stick around until 6 and explained the problem. He was a sweetie and so was Tom More

Great service with a smile. Service department always fast and friendly. Appointment scheduled and taken in on time. Waiting area is clean and comfortable. Free WiFi and coffee a Service department always fast and friendly. Appointment scheduled and taken in on time. Waiting area is clean and comfortable. Free WiFi and coffee as well. More

What a great experience I will say Tracy was the first salesman that I can say I had a good time buyjng a new car. Usually I’m very stressed with the amount I’m spending, but I will say Tracy was the first salesman that I can say I had a good time buyjng a new car. Usually I’m very stressed with the amount I’m spending, but Tracy was very relaxed explained everything and made a long 5 hours go by smoothly. Thank you! More

Always the Best Prime Ford was once again exceptional in completing my service on my car. They are professional, courteous and thorough!! Stacey always recommends the Prime Ford was once again exceptional in completing my service on my car. They are professional, courteous and thorough!! Stacey always recommends the necessary service items to keep my car in top notch running condition. She never tries to sell me things just to take my money. More

Customer service I took my ST in for its first oil change. I was impressed with the service Jesse gave me. He answered my questions and was very helpful. I took my ST in for its first oil change. I was impressed with the service Jesse gave me. He answered my questions and was very helpful. More

Love them!! My husband I bought two cars there in the course of two months. Best car buying experience ever. Keith rocked! Service dept excellent Woukd highly re My husband I bought two cars there in the course of two months. Best car buying experience ever. Keith rocked! Service dept excellent Woukd highly recommend them More

Quality Cars & Great Service I went in looking for a used car and had a car in mind. Found another car that was perfect for me, they gave me all the information and the space I ne I went in looking for a used car and had a car in mind. Found another car that was perfect for me, they gave me all the information and the space I needed to feel confident in my decision. Would definitely recommend them to friends & family. More

Good service for new tires. Needed new tires for my 2016 ford fusion. Stacey made the whole experience very easy. I drive an hour each way because of the service in saco. Needed new tires for my 2016 ford fusion. Stacey made the whole experience very easy. I drive an hour each way because of the service in saco. More