Ira Ford Saco

Great service team! Matt was my service rep today. Very personable guy. Just in for oil change, tire rotation. Matt processed order with a smile. Matt was my service rep today. Very personable guy. Just in for oil change, tire rotation. Matt processed order with a smile. More

Super Helpful Service Department We had an issue with our Ford Escape making a "noise" while on vacation. We found the closest Ford dealership and called them. It was 4:00 in the af We had an issue with our Ford Escape making a "noise" while on vacation. We found the closest Ford dealership and called them. It was 4:00 in the afternoon, (they close at 5:00). That's when we were introduced to Matt. he said "come on in and we will take a look". We arrived with our dog Toodles because we were just finishing a picnic at Portland Head. It was no problem for us to wait in the waiting room with Toodles while Matt worked his magic. Matt returned with the verdict, and we needed new brakes. He was able to get us in the next day at 8:00am and said they had a shuttle to take us back to the campground while they fix our car. We had our car back by noon and on with our vacation. Thank you, Matt. This kind of service is unheard of where we are from, I told Matt; "I would drive the 4 hours to deal with him then at home". More

Prime Ford Keith was fantastic to deal with Very accommodating He made the process very easy Delivery of Car was simple Davw was very prompt on feedback Keith was fantastic to deal with Very accommodating He made the process very easy Delivery of Car was simple Davw was very prompt on feedback More

Great as always!!! I had to cancel last month but rebooked and didn’t have to wait for an appt!! Got right in on my schedule. Tracy and everyone are so pleasant and wel I had to cancel last month but rebooked and didn’t have to wait for an appt!! Got right in on my schedule. Tracy and everyone are so pleasant and welcoming. Was told right up front cost and it was right on. Thanks again!!!!!???? More

Great Service/Friendly Staff My family and I recently visited Old Orchard Beach Maine and experienced a breakdown with our vehicle the day before we were supposed to leave to come My family and I recently visited Old Orchard Beach Maine and experienced a breakdown with our vehicle the day before we were supposed to leave to come home. I contacted Prime Ford and spoke with Jessie. After explaining my situation, he advised me to bring the car in. I had the vehicle towed to their facility and after the technician looked at my vehicle, I soon learned that it was worse than I thought. It was late in the day on Friday so they were not able to get the parts and fix that day. They gave me a ride back to my hotel. The next morning, I received a call from Jessie around 10 am saying the car was ready. He explained that the technician stayed late Friday and came in early Saturday just to make sure my vehicle would be done so we could go home. Prime Ford is definitely top notch and are sympathetic to each customers needs. I highly recommend them. More

Mat in repair was awesome. Tracy got my appointment same day, May work with me through a very difficult time over what happened to my Air conditioner in my car. He also told m Tracy got my appointment same day, May work with me through a very difficult time over what happened to my Air conditioner in my car. He also told me that it would be covered under comprehensive in my car insurance. More

Visit to Saco Prime Ford My experience at the dealership with Josh and David was quite pleasant. They answered my questions clearly and I never felt pressured to either deci My experience at the dealership with Josh and David was quite pleasant. They answered my questions clearly and I never felt pressured to either decide on a vehicle or any of the optional services. A great experience all around! More

A good Mazda day. Fast and excellent service and a very pleasant experience.for my Mazda CX-5.. I planned to stay an hour longer than estimated but the car was ready on Fast and excellent service and a very pleasant experience.for my Mazda CX-5.. I planned to stay an hour longer than estimated but the car was ready on time. More

No appointment needed and quick! I had my car towed to prime ford over night with no appointment. I called the service department first thing in the morning they were able to get my c I had my car towed to prime ford over night with no appointment. I called the service department first thing in the morning they were able to get my car looked at and even fixed in one day! More

Great experience!’ Everyone at Prime are so friendly and welcoming! From the sales department to the service department , they go above and beyond to make everything you Everyone at Prime are so friendly and welcoming! From the sales department to the service department , they go above and beyond to make everything you need done in a timely manner. I recommend Prime for purchasing and maintaining your vehicle. Thank you Prime Family!!! More